Complaints

This profile includes complaints for Yokohama Tire Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yokohama Tire Corporation

  1 MacArthur Pl Ste 800 Santa Ana, CA 92707-5948

  
• 

  Yokohama Tire Corporation

  8835 Sw Canyon Ln C135 Portland, OR 97225

• 

  Yokohama Tire Corporation

  8835 SW Canyon Ln PORTLAND, OR 97225-3443

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new ****** car and had a defective tire with a bubble in the side from day one and obviously tires are not covered under the warranty. The tire pressure light would go on every day and they said it was because of the cold weather, however, when I took it to the dealership to get it checked, they showed me the issue with the tire. Therefore, I am looking for a refund in the amount of $225 that I had to pay for the new tire.

  

  Business Response

  Date: 10/31/2023

  Hi *****,
  
  Can you please provide us with the information below so we can review and contact the dealership to gather the inspection results?
  
  Vehicle (Make Model and Year)-
  Tire Size and Tread Pattern-
  Date of Purchase-
  Dealership name who inspected the tire-
  Contact information for dealership-
  
  Thank you,
  Consumer Affairs

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased 4 yokohama AVID Ascend GT tires with 65K miles warranty at 51K miles on the car. I also purchased a road hazard warranty & after 9k miles oas well. &ne tire was replaced due to nail in tire. These came with TPMS & also did an alignment. Since I had tire rotation free, I was did tire rotations every 5k miles, a few times while travelling it was probably +/**** miles. *** no tire rotation was missed. After driving for a few years the tires started to show treadwear issue on both the sides but middle looked ok. I kept bringing this to dealer's attention but they kept telling me the tire is fine, Yokohama will deny credit to new tires b/c treadwear depth is measured at the center of the tire width. So I kept on driving it but did bring it to Yokohama's attention in April of 2023. Yokohama said, ask you dealer to file a claim, we do not deal with customers. So, finally now in fall of 2023 when the car had 109K miles, I felt unsafe to drive with the tires, took them off and asked dealer to file a claim. They filed a claim# ***** & said, Yokohama denied the claim saying I drove the car tires underinflated! This is absurd b/c it has TPMS and anytime in the winter the light would come on, I'd put 34psi in all the tires. The dealer always put 32 psi. I was shocked when they said I drove it underinflated. I also did an alignment recently & it has not changed much according to dealer. When I contacted the dealer back, they said, they didn't agree with Yokohama but just said "it could be one of the reasons" why tire treads wore on both sides compared to the middle. I do not appreciate that Yokohama finds some absurd things to deny some credit from the warranty by blaming customer that I was driving it under-inflated. I want credit for 3 tires with (99K miles when I complained to dealer 1st-51K) 17k miles and 1 tire with 17k+9K (replaced 9k later compared to other 3)= 26k miles that can be used at the dealership for future oil change or as **** card.

  

  Business Response

  Date: 11/03/2023

  Hi ******,
  
  I reviewed the case created whenever the dealership called in on your behalf. Below is the information they provided.
  
  110132720 215/50R17 95V - AVID ASCEND GT
  Qty: 4
  10 Rotations done
  Miles on tires: 60,646
  Purchase date: 10/26/2019
  
  Remaining Tread depths:
  Right Front- 5,5,5 ****** miles on tire
  Left Front- 0,3,0
  Right Rear-  0,1,0 
  Left Rear- 0,1,0 
  
  Do you still have these tires in your possession? If so, I'd be happy to call the dealer and see if there is anything we can do to assist.
  
  Best Regards,
  Consumer Affairs 

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 4 Yokohama tires in November 2022 and paid $1100. In May 2023, we took the car in for inspection and the car failed because the tire treads were worn on 2 of the tires. We immediately took it to our local Infiniti dealer where we had purchased the tires, and they filed a warranty claim. It is now August and the dealer FINALLY heard back from the company after months and months of trying to get someone to respond to them. Yokohama denied the warranty claim and tried to tell us that the tread wearing was due to an alignment issue or mechanical failure. We asked the dealer to check on that and they said there is absolutely nothing wrong with the car. We only put around **** miles on these tires and I'm appalled at the company's lack of commitment to the customer. Not only have we not been able to drive the car because of their horrible customer service (the car failed inspection and we only had a month to fix the issue), we are now out another $550! This is an unacceptable business practice.

  

  Business Response

  Date: 08/22/2023

  Hi ****,
  
  We are always concerned when we learn that we have failed to exceed a customer's expectations with regards to our product or service. I was unable to find any record of a case created for you in our system. Have you called into Consumer Affairs previously to report your claim? If so, do you have a case number?
  

  I'd be happy to look into this further for you. In order to do so, please provide the location information for the Infiniti dealership you were working with and any relevant documentation you can provide such as your original invoice, inspection results, etc.

  Thank you,
  Consumer Affairs

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/03/2022, vehicle *****************, purchased four tire at ********************* ********************************************************* ***** advisoor *******************, Submitted a Claim with Yokohama 02/09/2023 Claim # ******** for a rebate never recieved. Yokohama representative said a Master Card was sent, but when asked was it redeem and that indicated that they have no way of knowning. I made multiple attemps with no resolution and no returned call. This is also being sent to the Dealer because according to document filed by several customers since 2010 Yokohama seem to have had issues with redeeming this prepaid Mastercard.

  

  Business Response

  Date: 05/09/2023

  Hi *******,

  I apologize for any inconvenience this may have caused you. I am sending you out a $70 gift card today via ***** and you should receive it by the end of the week. 

   

  Thank you,

  Yokohama Consumer Affairs

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello -I sent all the required information to claim this $70 tire rebate on 11.22.22. I'm checking to see if the rebate is on the way yet, as it was supposed to have arrived several weeks ago. Here is my information:***************************** **************************** ********************************************************* Yokohama Tires purchased in November of 2022 from:****************************** 4 new Yokohama Tires Thank you,*****

  

  Business Response

  Date: 03/02/2023

  Hi *****,

   

  Thank you for contacting Yokohama Tire via the BBB. 

   

  When you rebate was submitted, the incorrect purchase date was entered. An email was sent to you advising how to correct it. I will go ahead and send a gift card out to your address listed. You should receive that with the next 7 business days. 

   

  Thank you,

  Yokohama Tire

  Customer Answer

  Date: 03/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase 4 new Yokohama tires 10/28/2022 fro **************. They gave me a 70$ rebate sheet. I submitted the rebate 10/31/22. It keeps saying in process and is passed the 8 weeks on the form and 10 weeks on the website. there is no response to email. Claim Id ********; **** yk-22-7001

  

  Business Response

  Date: 01/19/2023

  Hi ******,

   

  Thank you for contacting Yokohama Tire via the BBB.

   

  We apologize for the delay in receiving your rebate card. Yours was mailed out on 1/8/23. You should have received it already. 

   

  Thank you,

  Yokohama Tire

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 4 new Yokohama tires and when installed one tire was out of balance and couldnt be balanced. Called Yokohama and they said ******* is not authorised to sell their tires and even though they made the tires they accept no responcebility for any defects or bad tires .

  

  Business Response

  Date: 12/19/2022

  Hello ***,

   

  We appreciate your feedback. However, the Consumer Affairs team is correct. Tires that present a warrantable condition need to be submitted to an authorized dealer for a return. If Wal-Mart is unwilling or unable to handle this for you, then they shouldn't sell our products. Wal_mart has a 90 day return policy and they should honor that for you. 

  You could visit another authorized dealer in your area and see if they would be willing to assist. Just be advised, that those dealers aren't obligated to assist. 

  We apologize for any inconvenience this may cause. 

   

  Thank you,

  Yokohama Tire

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/07/2022 on my way in to work my driver's side front tire blew and pulled me left of center in the emergency lane from the center lane on the freeway. No injuries or accidents put my truck was badly damaged. the truck had to be towed to a shop and repaired. I had 4 new tires installed 01/27/2022, I was able to take the damaged tie in with the rim that day to the shop where I purchased the tire, and it was inspected and they couldn't determine the cause of the failure, only that it wasn't user error. They replaced the tire and rim at their cost and sent the damaged tire to Yokohama. I was contacted soon after to submit a claim and I provided all the documents as requested with my repair cost, loss of wages for the day, and tow cost that came out to be $2300. they claim it was due to tire pressure and overload, but all my tiers were at the correct pressure, and it was the front tire that failed not on the back that would have the load. It's funny my exact replacement as no issues as it is the same tire. They offered me twice the choice of $250 and that wouldn't cover any of my losses. Yokoyama dose not stand by their products is all I can say.

  

  Business Response

  Date: 12/14/2022

  ********************,  
  
  Yokohama Tire Corporation received your claim in early March 2022, and your tire was received for on 3/22/2022. The subject tire was inspected on 4/6/2022 by our Tire Engineer. The initial results indicated bead pullout, a deep wheel weight impression and severe interior damage due to operation with little or no inflation pressure. No defects either in materials or workmanship were found, and Yokohama offered you goodwill in the amount of $250. 

  
  You declined this offer, so we sent the subject tire to an external, independent tire expert. As a result of his 2ndinspection,we sent you a revised inspection report on or about 6/15/2022. The independent noted no defects in the subject tire of a material or manufacturing nature but did note mounting damage on the bead of the tire. Perhaps this is why your tire dealer replaced your tire and wheel at no charge. Mounting damage is specifically excluded from our standard limited warranty coverage. We again offered you an opportunity to accept our goodwill offer (which had initially expired). You again declined to accept our offer. 

  We certainly can understand how frustrating this can be and it's why we continued to offer goodwill assistance. If a warrantable condition had been found in your tire, we would 100% stand behind our product. It is paramount to keep you tires properly maintained and the inspection of your tire showed that this tire was not properly maintained. We apologize for any inconvenience this may have caused you and stand behind the goodwill amount offered. 

  No further resolution will be offered in this case.

  Thank you,

  Yokohama Tire

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Yokohama Avid Ascend LX tires on 9/1/22 from my local ****** dealership and entered the Yokohama Labor Day Rebate offer for a $70 rebate at yokohamatirerebates.com. My rebate submission was accepted and I received a Rebate Tracking No of *******. I have gone on to track my rebate several times and I get the same message "We have received your claim and it is currently being processed. Please allow up to 10 weeks from the date your claim was received." It has now been 14 weeks. The tracking page has a "Contact Us" box that shows the Claim ID of ******** to Department # YK 22-6979. I submitted a message inquiring about my rebate this week (12/6 or 12/7/22) expecting at least an email back stating they received my message. Nothing (which is why I can't remember which day I sent the message). I have had no response about this rebate. I would like to get this issues resolved by getting the $70 rebate.

  

  Business Response

  Date: 12/12/2022

  Hi ******,

   

  Thank you for contacting Yokohama Tire via the BBB.

   

  Your rebate card was recently shipped. We apologize for the delay on getting your Labor Day rebate card shipped out. 

   

  Thank you,

  Yokohama Tire 

  Customer Answer

  Date: 12/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I received the prepaid Mastercard on 12/10/22 and consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of 4 Yokohama ADVAN Sport A/S+ tires from Discount Tire Direct on 9/5/22 which qualified for a $70 mail in rebate from the manufacturer. I promptly submitted the rebate form 3 days later on 9/8/22, well within the allowed time to do so. Since then, I have not heard back despite several emails and despite their online system claiming a maximum of 10 weeks would be needed to process the rebate claim. I have been left with no choice but to make a BBB claim. I have attached the pertinent documentation to support the above.

  

  Business Response

  Date: 11/29/2022

  Hi ******,

   

  We apologize for any inconvenience this has caused you. Thank you for bringing this to our attention.

   

  Labor Day rebate cards will be shipped by weeks end. You should be receiving your rebate card within the next **** business days. 

   

  Thank you,

  Yokohama Tire