Business ProfileforDTG Connection

There are certain companies that you run across in business that leave an impact. Some leave a lot to be desired when it comes to customer service and some exceed all expectations.DTG-C definitely exceeded all expectations. Starting in 2023 we were getting so many request from our existing customers regarding shirts for their brand. We knew heading into 2024 that a purchase of a DTG machine was imminent, one problemwho to buy from? Where to start? What is a DTG machine?ok maybe not that question..We joined a DTG group to learn more and honestly get referrals on where to buy. Day one we were overwhelmed with sales reps from all over the ************* calling and emailing us, we spoke to countless sales reps during this time, some came off as very knowledgeable but extremely pushy, some clearly just wanted to land the sale and be done.We were about to put on hold purchasing a unit until we received a message from ************************* at DTG Connection. ***** was different from the other sales reps we had spoken to, he was genuinely nice, he asked questions regarding our business model, he got to know us a people and a company.***** never made us feel uncomfortable with asking questions, trust me..we asked **** of questions! He would always return our calls and never once came off as pushy. After much deliberation we decided to take the plunge with the X2!After we received the machine in we were introduced to the other awesome person in this story, *****! She helped us get the X2 set up, trained and rolling! We had one small issue with a firmware update in the beginning, but ***** and ***** being the dynamic duo helped us get it sorted out quickly. They have been awesome to work with!I dont care if you are a newbie like us or a seasoned pro, I can promise no one will have better customer service and training than **********************! We are a few months in and this machine is worth every *****! **** and *****, thanks for everything!