ComplaintsforTricon Residential

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied for a rental through Tricon they emailed the wrong email and denied my first application due to no response after 24 hours. I even had my real estate agent call to find out the status and they told her they couldnt disclose that. I called and they told me of the denial and I needed to reapply and pay another application fee as well as deposit. The next day the rental increased an extra $30 a month. I reapplied and sent in an *** letter which was denied and said it had to state I was under a doctors care and submit my documents by 08/02/24. I got the letter updated and went to submit my documents only to realize the lease was cancelled out at 12pm. I emailed the assistance animal email on 8/1/24 requesting an extension and I would have the letter updated the next day and uploaded. Went to upload the letter at 1pm only to find my lease was cancelled out at 12pm. They took my $250 holding fee and have yet to refund it. I was approved and everytime I emailed ************************* it stated she was out of the office and would return my email the next day. Then the next day it would say the same thing when I emailed her. I reported you to the housing authority for discrimination against my disability. I made every effort to ask for an extension so I could get my doctors letter updated. I never received a response from your ******************************************* just denied and my money stolen from me with no further response. You all are thieves who has a big lack of communication only relying on email. Them once I respond to emails your out of the office. But have exact timeframes that must be adhered to. How can I sign a lease when it needs to be updated to reflect having a service animal which nobody would email me back about regardless of sending an email to *******************************************. You all steal peoples deposits and application fees looking for any reason to deny or cancel a lease so you can not refund their money.

  

  Business response

  08/13/2024

  We would like to thank **************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  Our records indicate that **************** was provided with a full refund on her initial application. Additionally, our team waived the application fees when she reapplied on 7/25/24.
  As all applicants are notified prior to applying, the lease must be executed within 48 hours of approval.  Unfortunately,our system automatically cancelled ****************** lease as the 48-hour period passed.
  Our team communicated this to ****************
  For a service or emotional support animal, we ask that applicants to provide Tricon Residential with a letter from a qualified, licensed physician or health care professional indicating that you have a disability-related need for animal assistance. Tricon Residential does not accept documents from online providers,as this does not constitute reliable verification of a disability, therapeutic relationship, or need for an assistance animal. As ****************** documentation did not meet these requirements, we unfortunately could not approve her request.
  Should **************** wish to move forward with an application once all the necessary documents have been collected, we encourage her to please contact our team directly on **************. Thank you. 

  Customer response

  08/13/2024

  I had the required documentation and tried accessing the lease at 1:00 pm to sign it only to find it had been cancelled. I was told I had to pay more money to start the process over again. Why would I want to rent from you all when you are already trying to nickel and dime me. If the application process has been this hard given the small time frames and lack of email communication I can only imagine how renting would be. So if I get approved and get shown the lease and dont sign it because I dont agree to it or it is incorrect you get to keep my deposit? I emailed animal services twice and got no response. Tricon just took my money and closed out my lease with no explanation or response to my request. I will not sign a lease that is incorrect & the house I wanted is no longer available to rent. Im not interested in another property due to having to be in that location. Tricon residential has shady business practices. 

  

  Business response

  08/14/2024

  Once again, we would like to thank **************** for taking the time to bring her concerns to our attention (Reference Complaint ************.
  We are sorry to hear that **************** has decided to no longer move forward with Tricon Residential.
  A request to refund ****************** holding fee in the amount of $250 has been submitted.
  Her refund will be applied to the card used at the time of submitting her application within 3-5 business days.  
  We appreciate **************** providing us with the opportunity to address her concerns and wish her the best in all future endeavors. 

  Customer response

  08/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I'm being wrongfully charged and wrongfully evicted by this company. They informed me that I would need to move eater utilities to my name before Aug 1st 2024 or be charged $576 fee. I did so. The attached image is a utility bill for 7/5/24 in my name. That precedes the 8/1/24 deadline I was given. I have tried numerous times to contact this company they do not answer phone, no direct emails, no communication. They charged me the $576 fee anways which was a mistake. And since I was not expected to be charged a fee I did not see it on my account. Since it went unpaid they have now sent me an evictionnotice. I will be seeking legal action. I called and was given a single email address. ********************************* was told this is the only person in the whole company who could help. When I emailed I was met with an automated reply that said "out of office"

  

  Business response

  08/08/2024

  We would like to thank ************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  First and foremost, we would like to extend our sincerest apologies to ************** for the miscommunication in her billing. Our team has reversed the fees and a concession in the amount of $150 was added to her ledger due to the inconvenience.
  We appreciate ************** providing our team with the opportunity to rectify the situation and remain available should she have any further questions or concerns. Thank you. 

  Customer response

  08/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  08/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since Tricon has chosen not respond to my other reach out attempts to resolve this issue, Im putting this here:Who can assist me on the Tricon side with a complaint that we have with one of your renters driving over double the speed limit in the neighborhood? If are unable to resolve with Tricon directly, the *** board is convening to discuss options and next steps for turning this into a police and legal matter. To be clear: your renter at ************************************************************** (driving a black Range Rover with Florida plates) *must* stop driving recklessly in the neighborhood and abide by all posted speed limits. They are putting many kids lives at risk on a daily basis and likely to kill someone. We have tried to resolve the issue by confronting the renters directly, including knocking on the door; however, they will not answer.Whoever is reading this: Please consider if this was your neighborhood. For the love of god, do the right thing and talk to your renter before its too late. There are so many little kids in this neighborhood and we have seen them almost hit people.

  

  Business response

  08/07/2024

  We would like to thank ********************** for bringing his concerns to our attention. (Reference Complaint ID: *********.
  Our team will send the resident a gentle reminder that he must abide by the speed limits set forth within the neighborhood.
  
  Should the issue persist, we encourage ********************** to report the issue to local law enforcement.
  Any supporting documents obtained such as police reports can be emailed directly to *******************************
  
  
  Thank you. 

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have rented from tricon for the past 3 years. I moved out of the last house on May 13th. There was nothing wrong with the property nor did I owe any money. I waited 30 days and never received my deposit back. I have emailed, sent an intent to **** and emailed again. Someone from tricon **************** reached out to me on 3 different occasions saying I would be receiving my deposit. On the first time she said she didnt know what happen and it was in the mail that I should recieve it in 7-14 business todays Aug 2nd being the last day. The 2nd time she claimed they have mailed out 2 checks and they got returned so they was sending it with tracking and she would call me back by end of day or early morning next day to give tracking. 3rd time she called and said she was waiting for the corporate office to open so she could get tracking and she will call me to let me know the details in a few hours. Never heard from her. That was July 31st. I called Aug 2nd and got no answer!

  

  Business response

  08/09/2024

  We would like to extend our sincere thanks to ************** for taking the time to share her experience with us regarding her recent move-out (Reference Complaint ID: *********.
  Our team has reached out to ************** personally to apologize for the oversight. We take pride in our commitment to transparency and honesty, and we regret that her move-out packet was mistakenly sent to the wrong accounting department, which caused a delay in processing. We have since addressed this issue with ************** and informed her that the check is being issued with an additional $200 to compensate for any inconvenience caused.
  We are grateful to ************** for giving us the opportunity to rectify this matter and are available for any further questions or concerns she may have.
  Thank you.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been living in the same Tricon home for 3+ years now. Since the day we moved in it has been nothing but unresolved issue after unresolved issue. Our first red flag was that when we asked the *** about our pool key in *** (we pay for that neighborhood amenity in rent costs) that there were unresolved ***************. This was not resolved until the end of August that year and we never got to use an amenity we pay for. The second year tricon raised our rent by $125 which is 7.4%. When we told tricon this would be a difficult bridge to gap we were essentially told we could move out. According to tricons consumer bill of rights they are supposed to provide multiple options. This did not happen. I did not feel respected or dignified by their response or lack of assistance. We have had multiple on going maintenance requests since we moved in. The one is submitted on 6/24/24 were all subsequently cancelled by tricon with no action. There are several issues but the biggest is the front door needs weather stripping. You can see through to the outside and that adds substantial costs to our heating and cooling. My last qualm and possibly biggest is that tricon cannot be relied upon to add utility bills to the rent in a timely matter. Frequently out water bill is not added one month and then doubled up the next month due to the skipped bill. It is extremely difficult to budget this and has resulted in a couple of late rent payments due to their accounts services negligence. I have emailed and called regarding this issue to no avail. When calling through their automated system, no matter what number, I am hung up on the each and every time. If you do by chance get someone to talk to you they are rude and dismissive. Again I want to bring attention to the consumer bill of rights posted by tricon. They have made a promise to do better and are failing each and everyday. Our first year alone we paid over $20k and the second $22k in rent payments. We as tenants deserve better.

  

  Business response

  08/07/2024

  We would like to thank ************ for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information to further assist ************.
  
  We appreciate her patience and will contact her directly once we have further information. Thank you.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lack of communication. It is getting close to the need to renew the lease and they have ghosted my emails They presented me with offers and I gave a counter offer. No response. I also asked them the following questions: How does Tricon determine rent.How does tricon determine the need to raise rent.Is raising rent determined on the market.What would the process be to move to ********************* response.Over the past two years I have submitted several maintenance tickets and have reported to maintenance for the various times they have been to my place about the dead tree and bushes in the front yard and all the cracks in the foundations and cracks in the outer walls due to the cracks in the foundation. I have also requested them to fix the roof, which is in a bad state of disrepair. The roof is mostly patches. They tell me to put these in the maintenance system and it falls of deaf ears.

  

  Business response

  08/07/2024

  We would like to thank ****************** for bringing his concerns to our attention. (Reference Complaint ID: *********
  Our team is in direct contact with ****************** and are waiting for ****************** to advise whether he will be renewing his lease or transferring to another Tricon home.
  We appreciate ******************** willingness to work with our team to address his concerns and look forward to continuing to serve him with excellence. Thank you. 

• Initial Complaint

  07/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had rented from Tricon Residential in ******* for four years. Never missed a payment. My husband got military orders so I sent them to Tricon. Tricon would not honor them and said I would have to pay an early termination fee after moving out of the property. They charged me an amount of $3055.00. For items that were previously left in the home in the addict before we moved in. Now that we have moved out, they sent me a bill for that amount and me being extremely disappointed and Tricon. I just agreed to pay it. I signed a promissory contract stating I would pay $510 monthly with my signature and a managers until November. I get a phone call today from a collections agency stating I owe $3055.00. I had to send all emails and receipts to the collections agency proving to them I do not owe that amount and that I have a been paying Tricon and I have a biding contract with Tricon. I have not missed a payment and now I have a collections agency with my personal information asking fora debt that not is accurate. This is the collection agency information ************** PROPERTY RECEIVABLES ************************************************

  

  Business response

  08/06/2024

  We would like to thank **************** for bringing her concerns to our attention. (Reference Complaint ID: *********
  
  Our team is currently gathering further information to address ****************** concerns.
  
  We will be in direct contact with **************** once our team has further information. Thank you. 

• Initial Complaint

  07/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This the 2nd year and a half that we have been renting from Tricon since they took over after the last property management company said they were selling the house. And since then our A/C has broken down a few times the last time it was 5/10/2024 and they were suppose to send someone to fix it instead they sent someone to take pictures of the appliances including our owned appliances (I.e the refrigerator, washer and dryer) now on Friday 6/27/2024 I called maintenance emergency because the A/C is not working once again, talked to a representative that said they have sent the request a vendor and that we will be getting a call within 24 hours. Its now been past 24hrs no phone call and emergency maintenance does not answer. Which if anything breaks Friday afternoon through Monday morning do not expect a Tricon residential maintenance to answer what so ever. Now I had to buy three window units to help keep my family semi-cool in the house in this Texas heat. This is becoming very irritating and should not be happening. I cannot call my an A/C company because I dont own the home so they do not want to be liable for any work. Thank You Tricon we love suffering in the heat in a ***** Summer.

  

  Business response

  08/01/2024

  We would like to thank ********************** for taking the time to bring his maintenance concerns to our attention (Reference Complaint ID: *********.
  We would like to extend our sincerest apologies to ********************** for the inconvenience he experienced as a result of the glitch which caused Mr.********** work order not to be assigned as an emergency.
  A vendor was assigned to address Mr. ********** issues with the **** system and our team will be providing ********************** with a concession for the number of days there was no AC in the home.
  We appreciate ********************** providing us with the opportunity to rectify the situation and remain available should he have any further questions or concerns. Thank you.

  Customer response

  08/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  Tricon has sent someone out to fix the issue. At the moment the issue has been resolved and A/C is working again.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  07/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My husband and I have rented from Tricon for 4 years now in this house. We have always had an issue with trying to get any maintenance issues completed in a timely manner. Yet, this current issue has been the longest with terrible communication. We have submitted now 4 work orders to get our ** unit fixed. During heat waves and the an extremely hot summer in the desert, they have still not resolved and fixed our ** unit. The first servicemen cleaned the outside unit. The second servicemen cleaned the inside and replaced filters. Both of these interventions did not resolve the issue we are dealing with. The ** unit will not cool the house down. The third HV** service repairman took pictures and stated that the unit needed to be replaced. Now a week later still no communication on when this will get approved. Yet another work order opened. We need the ** unit replaced and Tricon is not working properly on approving this in a timely manner.

  

  Business response

  07/29/2024

  We would like to thank ******************** for taking the time to bring her maintenance concerns to our attention (Reference Complaint ID: *********.
  Our team has reviewed Ms. ********* concerns and have determined that Ms. ********* home requires a new HVAC system. We will be moving forward with a replacement to ensure that Ms. ********* home is properly cooled.
  We will remain in contact with ******************** directly throughout this process.Thank you. 

  Customer response

  08/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Subject: Urgent Complaint Regarding Rental Property Issues Dear Better Business Bureau,I am writing to file a formal complaint against Tricon Residential regarding ongoing issues at my rental property. Despite my efforts to address these concerns, I have not received satisfactory resolution.Water Infiltration:During heavy rain, water continuously enters the garage, causing damage.The back door also allows water to seep in, resulting in flooding in the dining room, kitchen, and living room.Repairs have been insufficient, and the underlying issue persists.Mildew and Mold:After multiple incidents, no proper mitigation measures were taken, leading to a mildew smell and potential mold growth.This poses health risks and affects my well-being.Lack of Communication:Property manager ***** has not responded to my voicemails.Timely communication is crucial for resolving these issues.Overcharges:I have been charged for renters insurance despite having my own policy.Overpayment has occurred for the last three months.I request your intervention to address these matters promptly. As a tenant, I deserve a safe and habitable living environment. Thank you for your attention to this urgent matter.I have lots of pictures of the water infiltration and floor damage. It will not allow me to add more pictures.

  

  Business response

  07/23/2024

  We would like to thank ************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information to further assist **************.
  
  We appreciate her patience and will contact her directly once we have further information. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩