Complaints

• Initial Complaint

  04/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I took my kids to eat at Dennys as usual except we went to another location because we had to go shopping nearby after. Im extremely disappointed that we did. Never have we experienced such disgusting food. The four of us got sandwiches with frys and they were obviously recooked until over cooked and inedible. The chicken sandwiches were also obviously recooked because they were cut in half before being recooked. The waitress was acting like she couldnt stand us and seeming on purpose was forgetting nearly everything we asked for. Especially the pancakes, we ordered two orders of pancakes with our appetizer and she didnt bring them out at all and still charged us. We couldnt eat much of it because it was turning our stomachs, even the toast on the sandwiches were soaked in grease so we left quickly as to not cause a scene but wow was that the worst Dennys experience ever! I need a refund and a replacement because I didnt cause trouble when we could have, we had to eat elsewhere and the food was inedible. We will go back to the Fremont st location but never the ** Fremont st location. They are so close but so so different! We shouldnt of had to deal with that.

• Initial Complaint

  04/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Started off walking into the restaurant with the waitress sitting on tables then continue from there The glass of drink I had something in the cup not a big deal got a new drink. Then I saw the food my party order sit in the window well everyone stood around and speaking to each other. Then when we got the food 2 out of the 5 people didnt get any food and when the waitress came to ask if we needed anything my father told them that they forgot a couple of meals the waitress started to cry and left the table we did not not yell at her we did swear at her he was simply informing her what we were missing. After that two more waitress came to correct the order which never happened our original waitress never came back so we ask for the check to leave at that point because we didnt want a bigger issue at that point the other waitress said she wasnt our waitress and my father said she hasnt came back and thats when the waitress said its because how we treated her. Thats when my mother said its was my f*cking birthday and I cant believe this is happening . And then we were asked to leave because we were stressing the 4 month pageant waitress out but it didnt stress her out to get up in my disable sons face and call him a mother f*cker. So here lies my question we got asked to leave because my mother said it was my f*cking birthday but she can work there and call my disable son a mother f*cker and my daughter a stupid b**** for explaining hes disabled and not understanding whats happening. And then have them stay they are going to call the police what for I dont know maybe the horrible service. I know whats going to happen they are going to state we were rude and ungrateful because thats what this country has come to. The customer is always wrong. And the workers are always right.Oh the fun kicker is one of the waitresses was vaping in the doorway of the restaurant. I feel like that illegal and if it was a guest they would be asked not to.

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