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Business Profile

Small Business Loans

MAS Financial

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MAS Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the vehicle April 4th 2021 May payments for 325 monthly payments The purchase of the vehicle was an in-house finance which means they pick the provider finance company that will accept my down payment which was $2,100 the pricing of the vehicle was $8,698 The agreement was for me to make a $2,100 down payment on the car so I did then it should go down to $6,598 and my monthly payment was 325 every month for 36 Months agreement lease then My car was repossess on September the 9th 2022 because of late payments I paid $2,400 to get the car back My last payment was 2023 March 6th so now they repossess my car and saying that I owe ****** on an account that I have never access to our had possession of

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I finance the car in Sacramentt Ca and mass financial in *********** ********** was my finance company the experience with mass financial is what I'm complaining about I did a voluntary repossession surrender of my Jeep *********************************************************** during the time that they were my finance company I understand I never miss a payment. No matter what time of the month it was what time of the year was I was always treated like I was the worst customer when I was on the phone trying to solve any issue with them any issues to keep it short I did a voluntary repossession and surrender and was told by mass financial that you're not getting away that easy we still got something for you that's why I'm filing this complaint because they mess with my credit home my wife's credit and she wasn't even on any of the paperwork with mass financial they just found out her name and took points off her credit score. She wasn't a cosigner or anything and still is it but these guys are still like like they told me you're not getting away that easy messing with me here in ******************************************************************************************************************************************** to make sure my credit goes down and down so I can't get anything going or get another car and I want to get some resolution with them this doesn't make any sense like I said I never miss the payment it's very hard to say that disrespect that they've been showing me not professional at all very childish in there handling business. I don't see where they would have a problem with me we've never metformally

    • Initial Complaint

      Date:12/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      july 2024 na they haven't provider any proof that this account belongs to me I am a victim of identity fraud that happened in 2020 and I have no idea of this account i showed this company proof of my residents for the past three years my police report and my bank statements this account doesn't belong to me I asked this to be removed.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MAS financial is retaliating with harassing phone calls. The last statement by them was LIbel in that they stated that i refuse to insure my car which is an outright lie and designed to make me look bad. I want restitution for that. They call me again and make threats that the phone call is recorded and demand my attorneys name which i do not have to give. We are never more than two weeks late on our payments, we satisfy our burden by paying their late fees and again its never more than a month late. I am tired of hearing from these people sometimes as much as twice a week. Respondent says that phone calls are recorded and id like copies of such recordings. They are demeaning and harassing and i want it to stop before i take legal action. Anything from MAs financial from this point out will be viewed as retaliation per attorney.

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business harasses me all day every day and every month. I am being told I owe ****** from ******************* and ****** From *******************. They are accusing me of being 3 months behind on my car payment loan and I have proof that I have been making my payments. I feel this company is involved in some type of scheme or scandal where they are stealing the money from customers and falsely accusing that they are not getting the payments. Please help me with this company. My last payment sent was in March 7th 2024 in the amount of ****** and March 12, 2024 in the amount of ****** . My next payment is due April 15th 2024. They are accusing me of not paying Jan, Feb, or March payments . I paid February payment in March. I only owe ****** Again they do this all the time. The harassment never stops.

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Mas Financial,I am writing to dispute the alleged debt currently being pursued by your organization, which was purportedly acquired from Mas Financial. It has come to my attention that this debt is subject to the arbitration agreement outlined in the *** Communication agreement, to which I am a party.I am aware that initiating arbitration involves significant costs, and given that your organization likely acquired this debt for pennies on the dollar, I am offering you an opportunity to settle this matter amicably before pursuing legal action. I propose a settlement amount of $6,000, which accounts for the mental distress, anxiety, emotional distress, and financial hardship that this situation has caused me.Furthermore, as part of the settlement agreement, I insist on the following:Payment of $6,000 as compensation for the aforementioned distress and hardship.Removal of any reporting of this debt from all credit reporting agencies.This settlement offer is contingent upon your prompt response and compliance within [reasonable timeframe, e.g., 30 days] from the date of this notice.In accordance with 15 USC 1692c(c), I demand that you cease and desist from all illegal activities and mediums of communication regarding this debt, including any communication on a consumer report, except for your response via mail with a settlement check or a letter notifying me of the deletion of the account from my consumer report.Should you choose not to accept this settlement, I want to make it clear that I am fully prepared to initiate arbitration proceedings. The associated fees and costs will be substantial and include:Filing Fee for both parties.Arbitration Initiation Fee.Arbitration Deposit.Legal Costs incurred throughout the arbitration process.It is in both our interests to resolve this matter amicably and avoid unnecessary expenses associated with arbitration.I expect a timely response to this notice, and I trust that we can reach a fair resolution.

    • Initial Complaint

      Date:03/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep harassing me I cant even grieve they keep calling saying I owe money and DONT I might have been a few days late but Ive just never not payed my car note and they keep harassing me about insurance I have insurance they want me to pay they insurance and mines and they have called people thats not even on my references or even if they are they breached confidentiality with calling and telling all my business instead of just telling them to tell Me to call them told someone all my business and business thats not true at that

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is for Planet Fitness in ******* **. I did not know there was a fee for late payment. And also I did not know there was a payment of $49 to be paid. I did not see any of this when I had signed up. I looked at the website but didnt see anything about the late fee or $49. I would like this to be taken off of my account so I can just pay the regular membership. Thanks

      Business Response

      Date: 02/28/2024

      Upon reviewing this complaint it appears to have been misrouted and the body of the complaint names planet fitness and this was sent to MAS Financial services. 

      Thank you 

    • Initial Complaint

      Date:02/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So they had my car repossessed and the whole process after that was handled in a way that Im pretty sure is illegal. They have my no notice of the car being repossessed, they wouldnt tell me where the car was, and they were very rude. They have already sold the car and i havent even received any bill of sale nothing in the math that would even indicate i do have the car anymore just sending me car notes to an address that i never have them. Also they work with a car lots that scam people. They allow the car lots to add fake jobs to your credit report so it looks like you make more money so you get approved for them. Its all very sketchy and unprofessional be cautious. I have also included a picture of the fake job and mas financial popping up at the same time. I have never heard of that place or even seen it but apparently i work there.

    • Initial Complaint

      Date:11/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mas financial has threatened and harassed me mulitple times. I have also received harassing messages from a text app number stating i need to get a job and pay my bills 10 min after i paid to get my car out of repossession. This company is never willing to work with you about a payment. They also somehow found my new address when i never gave it to them or updated it. Here is an example of how they speak to me and this is an email from ******************* she quoted SUMMER REDDERSEN, Your file was sent to me by your precious rep ******* If you are unable to understand that you are in default of your contract and you were given a deferment to avoid staying in this situation and help you get caught up then we need to schedule a pick up time for this vehicle. It is more than clear this is an affordability issue and you cannot pay when you want or can. We will gladly take this vehicle off your hands AGAIN if you cannot pay on time. You were already repossessed earlier this year, and nothing was learned from that experience. We will not continue doing this every month for another 3 years. We need $350 today 5pm or have the vehicle ready because you will not have it by 11/24. Its up to you if you need this vehicle or not. Have a great day. My carnote is actually 320 not 350 also.

      Business Response

      Date: 11/17/2023

      Dear Summer,


      MAS Financial appreciates your feedback and takes customer complaints very seriously. We can assure you that we will investigate this matter. While we investigate, we may have a manager reach out to you for additional information and would greatly appreciate your cooperation. Once again, Mas Financial appreciated your feedback on our customer service as we are always looking for ways to improve.


      Sincerely,


      Mas Management

    MAS Financial is NOT a BBB Accredited Business.

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