ComplaintsforPartners Capital Group

• Initial Complaint

  08/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a contract written up october 26, 2021 to finance approx $45,000 in equipment with 6 months deferred payments of $99.00 then followed by 36 payments of $1247.93 which was signed sealed etc. we sent over our sales tax exempt and certificate of insurance policy. come to find out since day 1 they have been charging us extra for "their insurance" $41.54 then an additional $140.54 on the 7th month which was criminal. wasn't agreed upon, and also have been charging us sales tax of 7% total of $1335.29 for the last 7 months.We are seeking a refund of the sales tax credit the adddtional month charge of $140.54 for a total of $564.49 We have sent multiple emails of sales tax exempt and certificates of insurace. we have not gotten any response!

  Business response

  11/10/2022

  I believe this is in reference to ***************. #***** 

  Insurance is required when financing equipment. We have not billed insurance since May 2022 when the customer provided the required insurance.

  If they are sales tax exempt, please send us a copy of the exemption form and we will look into it. If they are exempt, we will try to issue a refund of the sales tax already paid to the state.

  Please email ******************************************************

   

• Initial Complaint

  02/17/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I spoke with this company for months about FINANCING my equipment. Once I got the paperwork, they were ******* me to sign it and get it back to them. After the initial payment/paperwork was set up, I get a call saying the original bank was backing out but that they would pick it up in house. However, my payments would be $200 a month higher but not to worry because I could refinance after a year. Since all we had spoken about was FINANCING and part of the initial paperwork I signed listed my company as the purchaser, I never assumed what had been sent to me was a lease agreement. It took over **************************************************** to get the trailer. I was never sent a finalized copy of the paperwork. Still not realizing it was a lease, when I got the tag for my food trailer, I paid the sales tax on it ($1722) but via the "lease agreement" I don't technically own the trailer and wasn't the actual purchaser (so why was I being charged the taxes when supposedly Partners Capital had paid taxes on the trailer when they purchased it?) Along with my ridiculous payments to them, I'm being charged taxes in my monthly payments (totalling $1780 a month). I've tried multiple times to get the tax situation resolved and to find out why I was sent a lease but no one will get back to me or take my calls. Albeit, I should have read through the paperwork better before signing anything but I really feel this company has acted in bad faith, looking to take advantage of anyone who buys in to their deceit. The equipment I thought I was financing for $26500 will end up costing me over $60000 by the end of their three year lease and I still won't own the trailer at the end of it all. I run a small business in one of the poorest counties in ******* and via their deception, it's virtually impossible for me to get ahead. It's hard enough starting a new business, it's even worse when being put into a position to sign a predatory lease agreement.

  Business response

  02/18/2022

  "my payments would be $200 a month higher" Your payment is in writing and listed on the documents. How would the payment change if you signed an agreement ?

  "but not to worry because I could refinance after a year." We offer the option to pay off early and even refinance. 

  "I was never sent a finalized copy of the paperwork" We use DocuSign and they email you a copy of the signed documents after you sign. Check your email. If you would like another copy please email ***********************************************************

  "why was I being charged the taxes when supposedly Partners Capital had paid taxes on the trailer when they purchased it" We did pay the sales tax which is an extra cost and is why the documents list the payment "PLUS TAX". 

  "I've tried miple times to get the tax situation resolved and to find out why I was sent a lease but no one will get back to me or *************. "Sales tax must be paid. If the sales tax was not paid you would not be able to register the vehicle 

• Initial Complaint

  10/05/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In March of 2020 I obtained a loan from Partners Capital Group in the amount of $46,558.76 to purchase equipment from a vendor named **************************** After the loan was issued, Partners then determined it was the wrong amount so instead of reducing the amount of the loan to the correct amount of $43,820 they would just refund me the difference + interest in the amount of $2,738.76 and I agreed to this. I have this amount confirmed by Partners saying that they will refund this amount but they still have not. This has been on going since March 2020 and has not been resolved. So at this point, I'm making monthly payments on a loan for $46,558.76 but only $43,820.00 was ever disbursed to pay for my equipment and. The difference of $2,738.76 is still sitting with Partners Capital Group and I am making principal payments and interest payments on this amount.

  Business response

  10/06/2021

  **** have you spoken to anyone to get this resolved? This seems like a simple fix so I am very surprised with this BBB complaint. Please email ****************************************************** ASAP so we can take care of this.   

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