Complaints

This profile includes complaints for Client Protection Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Client Protection Group LLC

  901 W Civic Center Dr Ste 400 Santa Ana, CA 92703-2383

  
• 

  Client Protection Group LLC

  1800 E 16th St Ste A Santa Ana, CA 92701-3177

  
• 

  Client Protection Group LLC

  32432 Alipaz St Ste J San Juan Capo, CA 92675-4140

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STAY FAR AWAY! DO NOT MAKE THE SAME MISTAKE I DID!I am extremely frustrated with Client Protection Group (********. In November 2023, I was contacted by *** with the promise of getting me out of my Hilton Grand Vacations (HGV) timeshare (which, for the record, I also do NOT recommend). I dont know how they got my contact information, but they had information about my purchasing of an HGV timeshare earlier that year. I initially thought it was a scam, but I looked at their rating on the BBB website and decided to go with them. Things seemed to be progressing as expected early on in the process. I also understood that this would not be a quick or simple process. However, it is now March 2025, and I have not received a single meaningful update since September 2024six months of silence after nearly a year of supposed progress. The last communication I received was an email in September 2024 stating that *** had 45 days to respond to paperwork that *** allegedly sent out. Yet, I have not been provided with any proof of this paperwork, any details on what was sent, or any updates on the response. I have called and emailed numerous times since September, only to be ignored or brushed off. My emails have gone unanswered, and when I call, I get the same runaround: "We have to look into your file."It is blatantly clear that this company lacks internal communication and accountability or is just simply a downright scam. No one seems to know anything about my case, and I have received zero substantive information for half a year. After reviewing the BBB complaints (which I regret not doing before signing with them), I see a disturbing pattern: this company takes your money and runs!At this point, my only interest is to demand a full refund of the money I paid ($5,850) for services that *** has completely failed to deliver. If I do not receive a response in a timely manner, I will pursue further action to hold CPG accountable for their deceptive business practices.

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by Client Protection LLC on 10/2/2024, they asked me if I was interested in exiting my Wyndham Timeshare and I told them I was already with a company that was helping me, they asked me the name of the company and then told me that they were scamming me and that the company that I had hired to help me had been shut down, and went into a long list of bad things about the company and unfortunately I believed them. So that made me think I needed help immediately. I told Client Protection that I have cancer for the second time and am in the middle of cancer treatments and that I am not in a very strong minded place. They took advantage of my weakness and convinced me to sign with them that day. $12,500 I paid them. I called on 10/7/ 24 and had sent an email prior to calling to cancel and they told me I was passed my 3 day rescission cancelation time which is nowhere in the documents. Come to find out on 10/25 the company that I hired to help originally is in business and diligently working on my case like they said they would. Client Protection flat out lied to me about EVERYTHING! We called again to cancel and I was told they would not do a chargeback on my CC for various reasons, and they would send me a check for $7,500 because they had already done work, it doesn't matter because they lied to me to me to get my business. I paid them $12,500! I absolutely do not trust this company and neither should anyone else. ****** *****, and *** are who we spoke with and are very unethical people trying to get my business with scare tactics and elderly abuse. I want every ***** of my money they took from me back on my CC that is the only reconciliation I will agree to. I should have known when I got a fraud alert on my phone when they ran my CC, ***** told me to ignore it. So whoever reads this beware!

  

  Business Response

  Date: 12/27/2024

  We recommend that this individual reach out to our Customer Support team and request to speak with a Manager, as the notes on this file do not align with the concerns being raised. 

  Customer Answer

  Date: 01/14/2025

  I am requesting this case be reopened. The business has not responded to my satisfaction. I have received an email from them requesting if I remove the bbb complaint, they will reimburse the full amount of 12,500$ they also did not respond to the bbb till 12/27, requesting that I contact their customer services ***** I have the email as well as a legal dispute letter that was sent to them in December. Unfortunately I do not know how to forward the email or the dispute letter which is in pdf format. This will only be resolved if full reimbursement is obtained. Which is also in dispute via c.c. This dispute has been going on since October 2024. If there is any way a technically can forward the email and pdf letter, please let me know

• Initial Complaint

  Date:10/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CLIENT PROTECTION GROUP SOLICITED ME BY TELEPHONE TO SELL ME A CONTRACT TO HAVE CPG CANCEL A TIME SHARE I OWN AND FORWARDED ME BY EMAIL, A CONTRACT, WHICH I SIGNED. HOWEVER, ***'S CONTRACT VIOLATED BOTH Californias Home Solicitation Sales Act Law CC ******, ( WHERE CPG IS LOCATED) AND New York Personal Property Law 443 ( WHERE I RESIDE). I AM ENTITILED TO RESCIND THE CONTRACT WITH *** BECAUSE ***'S CONTRACT DOES NOT CONTAIN THE SPECIFIC LENGTHY CANCELLATION LANGUAGE REQUIRED BY NEW YORK AND CALIFORNIA LAWS . Further, ***'S CONTRACT VIOLATED .CA Civ Code ****** (a)(1) which requires that the vendor provide a five-day recession period when the buyer is a senior citizen. The statute defines a senior citizen , as an individual who is older 65 years of age or older; I was seventy-five when COG solicited me.

  

  Business Response

  Date: 10/21/2024

  I am writing in response to the complaint from [Client's Name], who enrolled in our services on May 21, 2024. After enrolling, this client did not respond to our repeated attempts to reach him by phone and email to gather the necessary documents needed to cancel his timeshare. Our agreement clearly outlines a 3-day window for cancellation, during which he could have easily contacted us to cancel if he had chosen to.

  
  On July 12, 2024, we received a letter from the client's attorney, claiming we had violated a law by not providing a way for him to cancel. However, this claim is inaccurate, as the contract he signed fully detailed the process and time frame for cancellation.

  
  Nearly two months have passed since his enrollment, and despite the client failing to provide the necessary documents, we have made several good-faith attempts to resolve the situation. We have even offered a significant refund and a heavily discounted rate to complete the timeshare cancellation as originally agreed. Unfortunately, the client has not responded, and his attorney continues to demand a full refund, which is not reasonable given the terms of our agreement and the fact that he has not fulfilled his obligations.

  
  We are confident that we have acted both fairly and in accordance with the law. We are still open to working with the client to resolve the matter under the terms of our agreement, should he decide to engage with us.

  
  Thank you for your attention to this issue. Please let us know if any further information or documentation is required.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year and a half ago i contacted Client Protection to get my time share cancelled, as they had a good BBB rating. At that time I talked to ****, and he said they would have it resolved within the year, or I would get my money returned. At the start, I never got called from them to give me an update on the process, but when I called them they would return my calls. I was also told to stop making the monthly maintenance fee, so I did. My credit has been very much affected by this, and I don't have the funds to bring it up to date. I have called them several times, always get the recorder, leave messages with my phone number, but no return calls I would like to know ehere the process is now.

  Customer Answer

  Date: 12/18/2024

   

   I was contacted by **** ****** with Client Protection telling me he could get me out of my 

  timeshare, that I wanted to get out of.  He said it would be guaranteed and it would only cost me $3,500.00. I paid that amount reluctantly, as I had already had this promise made to me by 2 other scammers. I have filed against them also, but no results. I trusted **** and thought he could gat the job done. This was a year and a half ago. I have worked all my life, could never do this to anyone, and would like to see scammers shut  down.  I have not had my calls answered as to the progress they are making, so I am sure they have just taken the money and left me out again.  please see if there is anything that can be done to help me and others. Thank you

   

• Initial Complaint

  Date:07/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2nd 2022 I contracted with Client Protection Group for their timeshare elimination services. I would contact them every several months to see where the process was and they told me it was still in process and may *********** months. At that time the process still was not completed so I waited the *********************************************************** that the timeshare had been eliminated but would not give me any written documentation of such and to this date still have not received any to indicate that the timeshare company actually agreed to eliminate my responsibility. I feel that the job will be completed only when they give me written documentation from the time share company

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early 2022 we entered into a contract with this company. For our $2300 they guaranteed within 18 months they would get us out of our timeshare and during the process my credit would NOT be affected. It is over two years now and along with no resolution to our timeshare, my credit has 24 missed payments on it and is barely above 600. It has dropped over 100 points because of this. Everytime I contact the company I am told to send all this to their company that supposedly takes care of this. I had done it at least 5 or 6 times before realizing that not only is the company not doing anything about my credit, but they are not doing anything about the timeshare. They have never reached out since they took our money. They guaranteed a service and did nothing toward that guarantee. I send in correspondence from the timeshare company as they told me to do, I send in updated credit reports as they told me to do, I sent a letter to the Florida district attorney, as they told me to do.They have done nothing. Not even a phone call to pretend they care.

  

  Business Response

  Date: 06/18/2024

  Our contract explicitly states that halting timeshare payments may result in credit repercussions. Nonetheless, we are committed to assisting clients until their credit is restored to the pre-engagement state. Transparency is crucial, and we highlight that rectifying credit in these cases may take an extended period. Our guarantee is communicated clearly and openly. Furthermore, we have maintained communication with this client, underscoring the difficulties associated with this specific timeshare.

  We are fully dedicated to seeing this process through to the end. While it has taken some time, we are making sure that the final result meets our intended resolution. We thank you for your understanding and patience as we continue to work diligently towards achieving a successful outcome.

• Initial Complaint

  Date:05/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******************************* *****, and I have ***** of ******** to act for my sister in the matter because she has advanced cognitive impairment. My sister, *******************************, entered in contractual agreement with Client Protection Group, LLC (CPG) in March of 2021. The contract specified an 18-month period of time in which CPG would facilitate an exit from her timeshare contract with Wyndham Vacation Resorts. CPG violated a number of contractual obligations: They did not keep her informed regarding progress on the process, actually refusing to supply answers to direct questions. They did not refund the fee, $7,900.00, when the exit was not accomplished after 18 months. Instead they insisted they needed another 12 months to work on the exit, saying they didn't know there was a mortgage, information they should have had over 18 months earlier if they had been working on the exit. The last communication with CPG occurred in February of 2024 when ***************************, **************** Manager, said she would refer my email to management. I exchanged numerous phone calls, first with a person named ****** who informed me that the exit was in its final stages, which was a lie. I finally had to call from a different number in order to speak to ****** because he would not answer if I called from my phone. ****** referred me to ******* with whom I have communicated mainly by emails, which I have retained. In one email, ******* said management recommended that I file a complaint with the California ******** General's office, which I have done. It is apparent CPG has nor had any intention to secure the exit or refund the fee. They have been deceptive, uncooperative, and dismissive throughout this process. My sister needs the funds requested to help with soon-to-be-incurred expenses related to her condition. In Stipulation 11 of the Contract she signed with CPG, she agreed to "...accept [CPG's] 100% Money-Back Guarantee Policy."

  

  Business Response

  Date: 05/30/2024

  We are sorry to hear about the issues you've encountered with Client Protection Group, LLC (CPG) and appreciate you bringing this to our attention. It is concerning that there seems to have been a lack of transparency and failure to fulfill the contractual obligations outlined in the agreement with *******************************.

  Given the seriousness of the situation and the discrepancies you've highlighted, we recommend that you reach out directly to our corporate office to discuss this matter further. We value your feedback and want to ensure that this situation is addressed properly. Please provide us with any additional information or documentation you may have, and we will do our best to assist you in resolving this issue promptly.

  Feel free to contact our corporate office at your earliest convenience so we can work towards a satisfactory resolution for both you and your sister. Thank you for bringing this to our attention, and we look forward to hearing from you soon.

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with this company in early 2022 to get us out of our timeshare. We were promised that nothing would hit our credit. We have asked for a resolution several times and even asked for our money back. As of 2/13/2024 there is still no resolution and my credit score has been impacted negatively, preventing me from getting an apartment.

  

  Business Response

  Date: 03/25/2024

  We recognize that navigating this process can be challenging and frustrating for everyone involved. All of our clients are informed that if they choose to cease payments on their timeshare obligations, there's a possibility of non-payment being reported to credit bureaus. However, in such cases, we are committed to rectifying any negative impacts on their credit history. While this may take some time, the eventual outcome will be a restoration of their credit standing, along with a successful exit from their timeshare commitment.
   
  For any further inquiries or concerns, we encourage the client to reach out to our ************************

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/23/2020, I entered into an agreement ($1950) with Client Protection Group LLC (herein further referred to as CPG), located at ********************************************************************************************** (*************************************) to speak on my behalf related to my interest in ************************* ownership for the purpose of eliminating my ownership in a timeshare within 12 months of entering into said agreement. Following the time period outlined in the agreement with CPG, the services requested were not performed, the timeshare association declared bankruptcy, and I am seeking refund for services not rendered.

  

  Business Response

  Date: 01/17/2024

  In July 2020, this client enlisted our services amidst the challenges presented by the ******19 pandemic, resulting in initial procedural delays. Despite these obstacles, we persevered in addressing her situation, and upon the conclusion of the 12-month period, she was presented with the option to either terminate the contract and receive a full refund or continue our services without incurring additional fees.

  Our steadfast commitment to her case remained resolute as we adhered to our established protocols, consistent with our approach to handling each client's situation. It was only in October 2022 that we were apprised of the imminent foreclosure of her timeshare.

  Our primary focus is to assist individuals in liberating themselves from timeshare obligations while concurrently safeguarding their credit. In the event of any adverse reporting, our systematic intervention is designed to expedite the removal of such records.

  In this specific instance, we effectively preempted the reporting of any late payments throughout the entire process. Subsequent to the closure of the account, we conducted a meticulous follow-up to ensure the absence of any unfavorable reporting.

  Our commitment to delivering comprehensive solutions underscores our dedication to resolving our clients' concerns with the utmost professionalism and efficacy.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JANUARY 2022 $2000 ********************* I AM STILL ATTACHED TO TIMESHARE COMPANY HAS STOPPED ANSWERING MY EMAILS AND CALLS

  

  Business Response

  Date: 01/23/2024

  We recommend this client call our customer support phone number. Theres no indication of us not returning his calls or emails.