ComplaintsforClient Protection Group LLC

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In early 2022 we entered into a contract with this company. For our $2300 they guaranteed within 18 months they would get us out of our timeshare and during the process my credit would NOT be affected. It is over two years now and along with no resolution to our timeshare, my credit has 24 missed payments on it and is barely above 600. It has dropped over 100 points because of this. Everytime I contact the company I am told to send all this to their company that supposedly takes care of this. I had done it at least 5 or 6 times before realizing that not only is the company not doing anything about my credit, but they are not doing anything about the timeshare. They have never reached out since they took our money. They guaranteed a service and did nothing toward that guarantee. I send in correspondence from the timeshare company as they told me to do, I send in updated credit reports as they told me to do, I sent a letter to the Florida district attorney, as they told me to do.They have done nothing. Not even a phone call to pretend they care.

  

  Business response

  06/18/2024

  Our contract explicitly states that halting timeshare payments may result in credit repercussions. Nonetheless, we are committed to assisting clients until their credit is restored to the pre-engagement state. Transparency is crucial, and we highlight that rectifying credit in these cases may take an extended period. Our guarantee is communicated clearly and openly. Furthermore, we have maintained communication with this client, underscoring the difficulties associated with this specific timeshare.

  We are fully dedicated to seeing this process through to the end. While it has taken some time, we are making sure that the final result meets our intended resolution. We thank you for your understanding and patience as we continue to work diligently towards achieving a successful outcome.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We contracted with this company in early 2022 to get us out of our timeshare. We were promised that nothing would hit our credit. We have asked for a resolution several times and even asked for our money back. As of 2/13/2024 there is still no resolution and my credit score has been impacted negatively, preventing me from getting an apartment.

  

  Business response

  03/25/2024

  We recognize that navigating this process can be challenging and frustrating for everyone involved. All of our clients are informed that if they choose to cease payments on their timeshare obligations, there's a possibility of non-payment being reported to credit bureaus. However, in such cases, we are committed to rectifying any negative impacts on their credit history. While this may take some time, the eventual outcome will be a restoration of their credit standing, along with a successful exit from their timeshare commitment.
   
  For any further inquiries or concerns, we encourage the client to reach out to our ************************

• Initial Complaint

  01/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 07/23/2020, I entered into an agreement ($1950) with Client Protection Group LLC (herein further referred to as CPG), located at ********************************************************************************************** (*************************************) to speak on my behalf related to my interest in ************************* ownership for the purpose of eliminating my ownership in a timeshare within 12 months of entering into said agreement. Following the time period outlined in the agreement with CPG, the services requested were not performed, the timeshare association declared bankruptcy, and I am seeking refund for services not rendered.

  

  Business response

  01/17/2024

  In July 2020, this client enlisted our services amidst the challenges presented by the ******19 pandemic, resulting in initial procedural delays. Despite these obstacles, we persevered in addressing her situation, and upon the conclusion of the 12-month period, she was presented with the option to either terminate the contract and receive a full refund or continue our services without incurring additional fees.

  Our steadfast commitment to her case remained resolute as we adhered to our established protocols, consistent with our approach to handling each client's situation. It was only in October 2022 that we were apprised of the imminent foreclosure of her timeshare.

  Our primary focus is to assist individuals in liberating themselves from timeshare obligations while concurrently safeguarding their credit. In the event of any adverse reporting, our systematic intervention is designed to expedite the removal of such records.

  In this specific instance, we effectively preempted the reporting of any late payments throughout the entire process. Subsequent to the closure of the account, we conducted a meticulous follow-up to ensure the absence of any unfavorable reporting.

  Our commitment to delivering comprehensive solutions underscores our dedication to resolving our clients' concerns with the utmost professionalism and efficacy.

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  JANUARY 2022 $2000 ********************* I AM STILL ATTACHED TO TIMESHARE COMPANY HAS STOPPED ANSWERING MY EMAILS AND CALLS

  

  Business response

  01/23/2024

  We recommend this client call our customer support phone number. Theres no indication of us not returning his calls or emails. 

• Initial Complaint

  12/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  May 27, 2022, Client Protection Group POC ********************* called me by phone to provide assistance in exiting my newly bought Time Share. They promised an exit with a 1-time pymt of $3500 and an 18 month time frame with full refund if unable to exit the timeshare. I agreed. Over these past ***************************************************************************************** status from Client Protection Group. In October 2023 I discussed with ***************************** my request for a full refund as it was evident after many of my phone calls that they were unable to assist my husband and I to exit our Time Share. I ask for assistance with obtaining a full refund, as I have found them to be an unreliable source of Time Share Elimination and unable to fulfill their promises to customers without ruining once's credit, which ***** would willfully do such a thing if they had a choice and come to find out one can legally exit a Time Share with **************** Vacations legally & without ruining one's good credit score. ****** said I could write a letter requesting my refund but she could not guarentee our refund would be granted and returned to us. I am contacting you to request assistance in obtaining our $3500 promised refund after 18 months time as of NOV 2023.

  

  Business response

  01/17/2024

  We acknowledge that navigating this process can be both frustrating and time-consuming. As a ******************************* we often find ourselves engaged in a dynamic process akin to a 'Cat & Mouse' game with timeshare developers, necessitating frequent adaptations to new procedures.

  The case notes indicate that our Case Manager Team is presently in the final stages of addressing this specific case. Moreover, it's noted that the client has been in contact with our Customer Support Team.

  Please be assured that we remain steadfast in our commitment to see this process through to completion. Despite the elapsed time frame, the ultimate outcome will align with the intended resolution. We appreciate your understanding and patience as we work diligently toward a successful resolution.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I entered an agreement with Client Protection Group on 6/28/2021 for eighteen months. During that period of the contract, they were to eliminate my Timeshare with ************* (********** Resort) ********, **. They failed to meet the terms of the contract within that period of time and now will not refund me. I submitted a litter as requested by them for the refund to take place on July ******************************************************************************* my refund.I also emailed them as a follow up requesting a refund and stated this should happen with the next 30/60 days. This email was sent on 10/11/2023 after being told by an operator that the department that handles refunds do not take calls from clients.Thanks for your assistance:*********************

  

  Business response

  01/17/2024

  Our team has been diligently working to finalize this case, and is currently in its concluding stages.

  However, it has come to our attention that our Customer Support team has encountered difficulty reaching you through phone calls and emails. We understand the importance of effective communication, and we want to ensure that you are kept informed throughout the finalization process.

  To expedite this matter and address any outstanding concerns, we kindly request you to reach out to our Customer Support team at your earliest convenience. Alternatively, if there are specific times or preferred modes of communication that work best for you, please let us know so that we can accommodate your preferences.

  Our aim is to provide you with the best possible service and resolution. Thank you for your cooperation, and we look forward to successfully concluding your case to your satisfaction.

  If you have any questions or require further assistance, please feel free to contact our Customer Support team.

• Initial Complaint

  10/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction with the services provided by Client Protection Group, regarding the termination of my timeshare ownership. I engaged their services almost two and a half years ago with the expectation of a swift and effective resolution, but unfortunately, I am still burdened with the financial responsibilities of the timeshare.Despite their promises of a hassle-free termination process, my experience with Client Protection Group has been nothing short of a nightmare. The lack of transparency, communication, and progress in resolving my case has been deeply frustrating and concerning.I have made numerous attempts to seek updates on the status of my timeshare termination, but my inquiries have been met with vague responses and unfulfilled commitments. It is evident that Client Protection Group has failed to deliver on their contractual obligations, leaving me in a state of financial distress and uncertainty.I urge the Better Business Bureau to investigate this matter thoroughly and hold Client Protection Group accountable for their misleading practices and breach of contract. I believe it is essential to highlight their unscrupulous business practices to protect other consumers from falling victim to similar situations.I am seeking a prompt resolution to this matter and request a full refund of the fees I paid to Client Protection Group for their services. I appreciate your attention to this issue and look forward to a swift resolution.

  

  Business response

  10/06/2023

  We are looking into this matter.

  Customer response

  10/06/2023

  I will be waiting for a timely response. 

  

  Business response

  01/17/2024

  The records in our file suggest that the account has been closed or is currently in the process of closing. We advise the client to get in touch with our Customer Support Team for further assistance.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Entered into a contract for Termination of timeshare ownership on 8/4/2020 with Client protection Group. Cost was $2,495.00. I followed all the requirements and completed all the needed paperwork. It has now been almost 3 years and this company has not been able to succeed with Holiday Inn Vacations to cancel my timeshare and protect my credit.I have correspondence with the ***************** dating back to April 13,2021 and most recently May 17,2023. In both letters they state they will not negotiate with third party companies like Client Protection Company. Client protection company has and still maintains they are still working on my case. That is why I have not filed with the BBB till now and the **************** Attorney General fraud division. Repeated phone calls and emails have result in one phone call from clerical personnel stating case is active and will be referred to case managers.I have asked for their advertised 100% moneyback guarantee.

  

  Business response

  03/22/2024

  This particular client is in possession of one of the most challenging timeshares we've encountered, and since their enrollment, we've dedicated ourselves diligently to resolving their case. While the matter hasn't reached a formal conclusion yet, we're on track to close the account soon, having successfully safeguarded their credit in the process.
   
  Furthermore, despite our persistent attempts to reach out, we've been unable to establish communication through calls or emails. In light of this, we strongly advise the client to reach out to our *********************** at their earliest convenience.

• Initial Complaint

  08/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 6/22/2020, we entered into an agreement with Client Protection Group (CPG) to terminate/cancel our contract with **************** Vacations (HICV) AKA Orange Lake Resorts. We e paid $2,395.00 and were given a money back guarantee. We did absolutely everything that we were instructed to do, including the ************* of ********* Authorization Form copy of Monthly statements and Maintenance Fee statement. We were promised they would cancel/terminate our contract and would have us timeshare free within twelve months. That did not happen because at two years, **** foreclosed on this mortgage without notice to us. We found out the mortgage was foreclosed on by an alert from our credit report. We contacted CPG to inquire what was going on, why were we foreclosed by **** and not contract cancelled by CPG. CPG was not aware that we were foreclosed on and advised us they would look into it. To date we have never received any documentation about the foreclosure. When we talked with CPG again they advised yes, the timeshare mortgage had been FORECLOSED on and we were no longer responsible for that account. Ok, but what did you do for our money to get us out of the timeshare. We could have just stop paying on the account ourselves and been foreclosed on. There was also a promise/guarantee that ********* who CPG teamed up with had a product called ************** to make sure the Timeshare does not negatively impact our credit., but if it was impacted they would repair it. Now, another year after Foreclosure, our credit is till impacted, credit scores lowered, denied credit, etc. I have maintained a file on this entire process Including conversations/correspondence with owner *************************. We are not happy or satisfied customers. Nor has services promised been fulfilled.

  

  Business response

  12/04/2023

  Thank you for bringing your concerns to our attention. We understand the frustration and disappointment you are experiencing regarding the termination of your contract with **************** Vacations (HICV) through our agreement with Client Protection Group (CPG).

  Please be assured that we follow a consistent process for each case, but we acknowledge that your situation has presented unique challenges. Your case has been identified as one of the rare instances where we have encountered difficulties in achieving the desired outcome. We sincerely regret any frustration this has caused.
  

  We take your concerns seriously, and we are committed to resolving this matter promptly. Our team is actively investigating the specifics of your case, including the foreclosure and the credit impact. We understand the importance of providing you with the necessary documentation regarding the foreclosure, and we will ensure that you receive this information promptly.
  

  In the meantime, we appreciate your patience and understanding as we work towards a resolution. Rest assured, we are dedicated to addressing your concerns and ensuring that the promised services are fulfilled. If you have any additional details or specific points you would like us to consider during our investigation, please feel free to share them with us.

  Once again, we apologize for any inconvenience and assure you that we are committed to resolving this matter to your satisfaction.

  Thank you for your understanding.

• Initial Complaint

  06/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went into contract with Client Protection Group for Services to release of my timeshare, contract was for 18 months. It is now 18 months later and all they tell me is they are "almost there, close to getting timeshare released". *************************** has been the main contact and does not hold up to what she says. On 6/19/2023, she stated "Need another 3 months" to get the timeshare released. I was also told that she would send me an update in an email within 48 hours, which was never received. I do not Trust the company any longer and wish to receive a full refund of the $2950.00 that was paid. My timeshare has been paid in full and only owe on Maintenance fees. My fees are now over what I paid them and I owe $3113.66 as of 6/13/2023. I have sent this information to Client Protection Group via email as they request all information I receive from the timeshare. I am unhappy with their services. I do want to know when I will receive a full refund? , due to it took them no time at all to receive the money they wanted from me.

  

  Business response

  01/23/2024

  We are working with client to resolve this.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩