ComplaintsforTo & Mo Towing
Towing Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Wrongful tow service that turned into damaging our property.Business response
07/24/2024
I need additional information before I can respond ti this complaint ,. WHERE, WHEN,What we did wrong. and description of vehicle with license number or vin#Initial Complaint
06/10/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had my car towed by this company they took my truck and when I went to pick up my truck they asked me for the key to take it out and they stoked expensive Goods like an Apple Watch I had and a battery packed used to jump start my truck I called and they keep denying but they was the only ones that when on my truck and its all missing they also have many more complains in yelp about them stealing they should get penalized for theft and scamming peopleBusiness response
06/11/2024
We can't with information provided even know anything about this vehicle being towed. We need a license plate or Vehicle Identification Number to learn more about this tow.! Please provide the information requested!Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dear Better Business Bureau,I am writing to express my concern regarding an incident involving my vehicle being towed and the subsequent charges. I am a physical therapist, and on the day in question, I was evaluating a new patient at their home. Typically, my patients inform me where it is acceptable to park, and I follow those instructions carefully. On this occasion, I parked in front of my patients home.After completing my evaluation, I returned to find that my car had been towed. This occurred within approximately one hour. I immediately went to the towing companys office and picked up my car within less than two hours of it being towed. To my shock, I was charged $525 for the towing and retrieval of my vehicle.As a healthcare worker who travels to patients homes daily, I am diligent about following all parking regulations. I was not aware of any restriction that would result in my car being towed in such a short time frame. Even if there was a misunderstanding about where I parked, the charge of $525 for picking up my car promptly seems exorbitant and unreasonable.I kindly request your assistance in resolving this issue and addressing the excessive fee I was charged. I believe that this amount constitutes an unfair business practice, especially given the promptness with which I retrieved my vehicle.Thank you for your attention to this matter.Sincerely,*****************************Business response
05/18/2024
i cannot answer this complaint fully as I need to know address where the vehicle was towed from, the license plate of the vehicle and the date and time this took place. If I the complainant was able to provide me with that information i could answer the complainant with more knowledge of the towing .
Initial Complaint
05/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My car was wrongfully towed. After getting release from the PD this tow yard would refuse to take my debit card after it was declined because of suspected fraud. I called my bank cleared the issue. Front lady ***** refused to take a card wanting cash. She was so rude throwing papers closing the window on me and refusing to relesse my car. After going to the bank she increased my fee $820 - 865Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is based off the unprofessional conduct of this sorry tow company, **** who runs this place is a phone soldier who assures every tow thats concluded is flawless, my vehicle was damaged upon transport, called to confront the situation and he hung up multiple times stating Im not a customer I have a receipt and a charge stating I paid them so that makes me a what? Correct you guessed it a customer. See u in small claims *****Business response
04/23/2024
How do I respond to this use of words, We do not have a **** working for us. and if he is claiming damage that would have been handled before he left our storage yard. WE can not and will not be responsible if they leave our storage yard.Customer response
04/23/2024
Mystery ****? Hes the person whom represented your ******** yard in *******, but seems you do know what Im talking about in regards of my vehicle damage, I even confirmed that ************* his show in *******, so lets not be in denial with this BBB complaint. Refund or repair is where Im at. Your entire operation has been unprofessional and no response and hanging up on customers to me is a response, your yelps and the complaints stated here on BBB is speaking for itselfBusiness response
04/24/2024
If you want to still talk about "****" this is the last reply you will be getting from me. It seems it might be intelligent to give the particulars of the tow that you are disputing. Your attitude that you have filed with these BBB Complaints should show them what type of person you are. Once I have the info on the Towing of your vehicle I will try to be of help to You....Initial Complaint
04/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Due to either intentionally or negligence, during the towing process, To and Mo Towing company damaged my car. On April 4, 2024, I pick up my car from To and Mo towing company in *******, **. ******, one of the company's employees, drove the car from the back of the building. One of my friends, ********************, me and ******, noticed damage to the back of the car/below the license plate (bumper area). ****** and I took pictures of the damage and he stated that he would report it to management and that I should hear back by the following day. However, as of Sunday, April 14, 2024, which is over ********************************************** management staff. I have sent several emails as well as called the company numerous times, but they have not contacted me and is trying to avoid their legal requirement and responsibility to resolve this serious issue. In addition, on April 10, 2024, I contacted the company again and spoke with **** and he stated that he would deliver the message about my vehicle damages to management and he also confirmed that the company received all of my emails. **** also confirmed my car's license plate number as well as the SO#******. Please see the attachment for detailed information regarding the cost to repair the damages caused by To and Mo Towing Company. The apartment complex (the manager) that requested the tow also call and sent emails to To and Mo to request information about this serious matter but To and ************* team continues to avoid speaking with the apartment complex. I am seeking to be paid the amount in the attached estimate so that I can repair my car.Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was wrongfully towed by this company on 1/31/2024. I was parked on a guest parking spot. They claimed that I needed a permit even for the guest parking but I dont. I have attached pictures of the parking rules posted and the actual parking rules that the ***** Private Property makes residents sign. I have attached all pictures proving that. I also have a dash cam video where it shows that I was legitimately parked in a guest parking spot. I mentioned to the employees there that they might have towed the wrong car which is an honest mistake but I shouldnt have to be paying this amount of money for the wrongful tow which was $546. I asked for the pictures and videos of the car and they did not provide that to me. I have a LEGAL RIGHT to those pictures. Just like I have pictures of where I was parked too to prove that it was a guest parking spot and obviously wasnt staying overnight. I will continue to fight this until I get reimbursed.Initial Complaint
12/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
********* filed a lien sale on a 2016 ****** 4Runner that ******************** is the lien holder on. The vehicle was abandoned by the registered so ********* filed the lien sale that took place on 12/22/23 at 10am. We attended the so called public sale and no one was there but one of the workers from *********, he refused to give us his name and just said not to worry about it. He looked upset that someone had actually showed up. When we asked about the vehicle he opened a gate so we can see it and asked us to give an offer. When we did, he went to tell one of his mechanic's what the offer was and then he countered something way higher to discourage us to continue to bid. It was obvious this other guy was not going to buy the vehicle and was in cahoots with his coworker. This is very illegal and bad practice, who know how many other victims they have done this to! Please have someone look into this and let me know if there is anything else I can provide. We also recorded this on a cell phone if it helps. Thank youInitial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
11/29/2023 8PM LIC 8SKL691, this is the 5th time Im towed by this company, THIS TIME not lawfully! I get home from ******, super large load had to do it outside of our complex (****** Plaza OC **) I stopped for 3min to unload not red zone, its unloading zone for groceries and large things humans need to do daily, in that 3 min in a manner like thieve driver took my car, my neighbors saw the whole thing, they will sign an affidavit under penalty of perjury as eye witnesses for civil suit purposes, the girl in the office says fire lane blocking roadway, LIE! I will subpoena the photos for proof, I will *** I dont care how much paper work and work will go into it, Its gonna get done, then post the process on all their 1 start reviews so people understand their rights, that bullying is a habit of cowards and must be confronted legally. Let me start by saying that after this write up I will be emailing the ***** company since they own the property, next I will be emailing Reliant parking company to understand who gave this thieve the right to steal my car, notices was not given, as per VC s ***** its a unlawful tow.Tomorrow at 2pm I will be at ********** Beach location to pay $300 $400 ******. they will force me to sign against my will, since they will not release my car if I dont, and daily charges will apply and eventually losing my car, which is against contract law, its a process but Im so ready for this, also I will booklet the process, and hand it to all *************** to follow and claim their rights.The CEO is also the owner. Have his 1st name last name which is start of all suits, *********************************, because he binds the corporation not his locations OR rude employees, that will be done via registered mail by the court clerk or me as post master, in the suit process there will be court reporters to record all steps since judges may stray from the law and take business side, the record will be there for court of appeals. Law is a two way road.Business response
12/08/2023
This person is incorrect as a towing company we do not have to give anything to the registered owner of a vehicle that we are asked to tow prior to towing the vehicle. The other clams are from an angry person who had his/her vehicle towed for the 7th time. All the complainant has to do is follow the rules of their respective property.Initial Complaint
04/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was towed by the company on March, 26, 2022. I pick up the car on March, 28, 2022. The tow company made damage on my car and also break-in to my car.They also has discriminate language when I argued with them about my vehicle damage.Business response
04/21/2022
Please have this person reply with the Make, Model and license plate number of the vehicle that was towed. Before I can do anything..
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
17 total complaints in the last 3 years.
9 complaints closed in the last 12 months.