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Business Profile

Video Game Dealers

Intellivision Entertainment LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a $100 deposit for the companies Intellivision Amico game system back in 2020. They STILL haven't released the device and have recently made the announcement they have sold the "Intellivision" IP and claim to now be working on a stand alone console that isn't at all what I paid the deposit for. I have emailed them via their website and have received no response in over 2 weeks. I would like my deposit refunded back as they literally can't release the product they advertised as they no longer own the ***

    Business Response

    Date: 07/22/2024

    We've found the support email that the customer sent us on July 8th.  We have replied to inform them that their refund request has been added to our refund queue. We have informed the customer that we have a monthly budget for refunds and that we estimate that their refund in full will be processed in September.

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive preordered a product in 2020 and asked for a refund 12/4/22 and have not received it yet. I stated in the email that the original payment method was compromised so they needed to issue a check and also provided my mailing address. Never received a response

    Business Response

    Date: 07/16/2024

    We have found the customer's order based on the receipt attached by the customer.  We also found his earlier email to our support channel requesting a refund.  We replied by email to ********************* at ******************** to arrange a refund of the deposit via PayPal. We will issue a full refund as soon as he confirms the email address to which he would like to receive the PayPal payment. If we do not hear back within a week, we will issue a refund via PayPal to ********************.

    We have been without support staff for some time due to financial difficulty. We now have someone working through the backlog of support tickets and issuing refunds for support tickets requesting refunds. 

  • Initial Complaint

    Date:03/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed preorder and paid money for their new Amico system on March 31, 2020. The amount was deemed refundable on their website.After it became clear that they were not going to deliver units to customers in 2022, they said that you could contact them and get refunded. I submitted a refund request and they didn't provide any response. The sound of crickets. If you look online, you can see many other people make similar comments. They took our money and ran.I don't think they will ever refund my money but I want to make sure that they are noted for what they did to people.

Intellivision Entertainment LLC is NOT a BBB Accredited Business.

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