Complaints

This profile includes complaints for Continental Credit Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Continental Credit Control

  22-C N. Milpas St. Santa Barbara, CA 93103

• 

  Continental Credit Control

  P.O. Box 30348 Santa Barbara, CA 93130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/12/22 I received services for a CT scan at Beverly Radiology Medical Group, according to Beverly in the amount of $671, in which I paid $100 in person to the office so should be balance of $571, on 9/27/23 I called Regal Medical group who is my insurance to see what happened. Regal medical group stated they had sent payment on 6/14/22 to Beverly Medical Group, check # 6713272 batch #7101. On 9/27 my insurance tried calling Continental Credit Control and Beverly Medical Group to let them know payment was already sent to them over a year ago. On 11/15/23 I am still getting mailing from Continental Credit Control on a payment that has already been received by Beverly Medical Group. Somewhere there is a disconnect with Beverly Medical Group and Continental Credit Control as this should of never been filed with a creditor as the payment has already been sent to Beverly Medical group on 6/14/22. I tried calling Continental medical group now three times including Beverly medical group including today with no help. It is against the law to collect a debt through a creditor when a payment has already been received over a year ago I called today in which I spoke to L*** ****** for the second time again, with no help at all she’s rude and condescending, and needs to do her job correctly. I told her that I spoke to my attorney whom told me it is against the law for them to try and collect a debt on something that was already paid through insurance. I also asked for documentation with bill showing $0 with no help, even though the actual medical group told me twice over phone they have received the payment. I am upset due to this taking my time for 50 days now I have been dealing with this matter with no resolution secondly upset that this is showing up on my credit again which is against the law as this is one has already been paid and secondly it is in dispute due to payment already being received by Beverly Medical Group. Continental Medical group and L*** ****** not Beverly medical group have been helpful in the manner and this needs to be resolved ASAP and removed from my credit report as this is a fraudulent charge as it has already been paid by regal medical group. I asked L*** ****** if she could call Beverly medical group and confirm with them they received payment, and she was rude about it and does not understand my frustration this has caused me it’s a fraud and they will not help not contact Beverly medical group. I do not understand why they can’t do that it’s a simple phone call to them for them to say yes we received payment and continental can cancel this fraud. But L*** ****** will not call them to simply confirm with them they have already been paid. At this point if this doesn’t get fixed I will have no choice but legal action.

  Business Response

  Date: 11/16/2023

  We are sorry to hear about the consumer's complaint. While we are unable to disclose specific details about a consumer to a third party or in a public forum without specific authorization from the consumer, we can respond to some of the issues raised in the consumer's complaint in general. The complaint refers to action taken by the original creditor, not Continental Credit Control. Continental Credit Control is not responsible for actions taken by the original creditor such as assigning an account to collections, making billing or accounting errors, or failing to report a payment timely. The initial notice sent to a consumer by Continental Credit Control includes specific instructions for submitting a written dispute pursuant to Federal Law. Upon receipt of written disputes, a debt collector is required to cease collection activity until the debt is verified. However, if no written dispute is received, the debt collector has no such duty. We are happy to discuss the specifics of the consumer's account directly with them and attempt to resolve any outstanding issues. We can be reached at 800-969-5685. Calls are recorded and monitored.

  Customer Answer

  Date: 11/17/2023

  
  
  Complaint: 20880294
  
  I am rejecting this response because:

  I have contacted your office on multiple occasions, including representation from my insurance company whom again has sent payment and tried verifying with L*** ****** but she basically screamed at the Regal Medical Group Rep that she would not listen to him. Never have I been told to send a written letter to Continental Credit Control. Also regarding your invoice it clearly states you may contact by phone for resolution, therefore your reply is contradicting what you are stating in your reply and what your invoice states. I have spoken to your rep L*** ****** on multiple occasions and again not once did she state I needed to send a written letter in. I would think after dealing with this for a total now of 50 days she would have told me this with our first phone conversation. She told me also today on the phone she would be personally calling Beverly Radiology Medical Group to verify payment, in which she clearly did not. As you state your lines are recorded you can review her saying this as well. I am still waiting for your communication with the consumer Beverly Radiology Medical Group, to confirm payment and for me to not have to deal with a fraudulent credit reporting. Please resolve this matter asap. 

  
  Regards,
  
  S**** ****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 11/17/2023

  We are sorry to hear that the consumer is unsatisfied. As previously stated, we are unable to discuss account specific details in a public forum or disclose the same to a third party without prior authorization from the consumer. However, we are happy to discuss the concerns and account status directly with the consumer. That said, in the consumer's response, she admits to having received the initial notice sent as she references the part of the notice that refers to verbal disputes. Thus, the consumer's claim that she was never told to submit a written dispute is verifiably false as the disclosure about written disputes is shown on that same notice. Verbal disputes do not trigger a cease of collection activity. Verbal disputes only trigger a duty by a debt collector to note the dispute. The paragraph states: "If you WRITE to us by (DATE), we must stop collection on any amount you dispute until we send you information that shows you owe the debt. You may also include supporting documents." This disclosure is prominently located on every initial notice directly below the paragraph referenced by the consumer in compliance with Regulation F imposed by the Consumer Financial Protection Bureau. The initial notice also includes disclosures regarding credit reporting. Consumer's that make verbal disputes are always encouraged to submit a written dispute along with any supporting documentation so that we can can conduct an investigation. While we are sorry for the consumer's frustration, We stand by our previous response and encourage the consumer to contact us directly to discuss it. The consumer may contact us at (800) 969-5685. Calls are recorded and monitored.

  Customer Answer

  Date: 11/17/2023

  
  
  Complaint: 20880294
  
  I am rejecting this response because:

   

  I am looking at your invoice as we speak . No where does it state a written letter is needed as you stated this in your last response with proof it does not say that which is verifiably false please see invoice. You state to call Continental credit control, in previous responses I have told you a have spoken to L*** ****** on multiple occasions, in which she was of no assistance in the manner. Yesterday she told me she would personally call your customer Beverly Radiology Medical Group, to confirm payment received from Regal Medical Group. My point of the manner is they have their payment and have received payment 6/2022. We’re in 2023 now…absolutely unlawful and ridiculous. this manner was already paid therefore should never had been filed with Continental Credit Control. This is a mistake on your customer Beverly Radiology Medical Group and now you Continental Credit Control. This is not my fault and I should not have to do anything further. You as being hired from Beverly Radiology Medical Group need to contact your customer to verify payment. I have tried now for 50 days to get this resolved with no luck from Beverly Radiology Medical Group nor Continental Credit Control. I have contacted Continental Credit Control now multiple times each time nothing has been resolved and their are no changes. In your previous response you give a phone number to call this is the same number I have called every time including yesterday when L*** ****** said she would call Beverly Radiology Medical Group and confirm payment has been received with your customer she also stated she would call me back with updated information and I did not receive a call or update. Everything you have said are lies and excuses on going between your responses and also L*** ****** with continental credit control. I am still waiting for that call and update after you contact your customer Beverly Radiology Medical Group? L*** ****** said yesterday during our recorded phone conversation she would be personally calling me with a update and we are at the next day and still have not heard from her? Again no assistance and being lied to on your recorded line. I would like an update asap when you have contacted your customer who has verifiably filed a debt that has already been paid by insurance. 

   

  
  
  Regards,
  
  S**** ****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act CONTINENTAL CREDIT CON Account #: 617206XXXXXXXXXX, has violated my rights. 15 U.S.C 1681 Section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A. Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions

  Business Response

  Date: 09/20/2022

  The consumer's complaint is without merit. Continental Credit Control is not a Consumer Reporting Agency as defined by the Fair Credit Reporting Act. Debt collectors do not require permission from a consumer to report delinquent debt to a consumer reporting agency. Credit reporting delinquent debt is not an invasion of privacy.

• Initial Complaint

  Date:08/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to contact Continental Credit to pay my $143 bill and can not get a hold of anyone and their website when connected says virus all over it. How can I pay my bill if they don’t give an avenue to do so?

  Business Response

  Date: 08/19/2022

  Continental Credit Control's business hours are 8:00am to 5:00pm Pacific Time, Monday through Friday. Agents are available during those hours at ###-###-####. Outside of those hours or when agents are assisting other callers, voicemail is available, which is checked daily. Our website, www.*********.com, has no known issues. This information is easily verifiable.

  Customer Answer

  Date: 08/22/2022

  
  
  I have reviewed the response made by the business in reference to complaint ID 17740146, and find that this resolution is satisfactory to me.
  
  Regards,
  
  M***** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this business to resolve a collection. I offered on my first call to settle the debt and was told no, they wouldn’t settle because it was my credit not theirs. I asked to speak to a manager andI was repeatedly told that the manager was not available to take my call. I asked to speak to the owner and was transferred to the managers voicemail. I repeatedly called back several times in an attempt to speak to the manager. After being hung up on approximately 8-10 times, the manager finally answered the phone, he threatened to call the police and say I was harassing them. I offered to settle the debt even though I dispute the charge and he would not accept my payment. He repeatedly told me that “he demanded” that I never call them again and he refused to work with me to clear the debt. Very unhelpful and rude group of people.

  Business Response

  Date: 08/18/2022

  While we are not allowed to disclose details of a consumer's debt in a public forum without the consumer's authorization, we will state that the party was told not to call our office but to communicate only in writing after she continually called our office to harass and abuse our staff. She was told that the manager was unavailable and was allowed to leave a message. However, she then began repeatedly calling and harassing the business. The calls were recorded and the party was advised that they were recorded. The recordings will prove that the consumer was being abusive toward the staff. Businesses have a responsibility to protect their staff from abusive behavior from the public. She was advised that due to her harassing and abusive behavior, we would no longer communicate with her by telephone and if it continued, it would be reported to law enforcement as harassment. Payment of a debt was not refused. However, debt collectors are not required to accept an amount less than the amount due as full payment. This complaint is nothing more than further harassment by the consumer. The consumer can feel free to communicate with our office in writing and may also pay by mail at PO Box ****8, Santa Barbara, CA 931340 or through our online portal at cccassist.com.

  Customer Answer

  Date: 08/18/2022

  
  
  I am rejecting this response because: I was repeatedly hung up on and the staff was rude. I wanted to speak to the owner and was told he was available and every time they transferred me, they hung up on me, therefore I called back. If they feel that I was rude, I apologize, but I am owed an apology as well as their customer service agents are incredibly rude. I unsuccessfully tried to resolve the payment issue. I assume that by refusing payment,  they don’t want payment towards the debts.  I will consider the matter closed. 
  
  Regards,
  
  J*** *******
  
  
  
  
  I wanted to speak to the owner and 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 08/19/2022

  The company has not refused payment. However, the debt collector is not required to discount the consumer's debt. The consumer's claim that the company would maliciously refuse to accept her payment in order to harm her credit is, simply ridiculous. We are a debt collection agency. We are in the business of collecting debts. Refusing payment from a consumer would not benefit the company in any way and would, in fact, result in a loss of revenue. However, a debt collector is prohibited by federal law from applying a payment to a disputed debt. Thus, if a consumer disputes a debt, the debt collector would not be able to apply a payment to it unless the consumer withdraws the dispute. The consumer has admitted in her complaint that she called the office multiple times after being transferred to the manager's voicemail (where she left a message). However, rather than wait for a return call, she continued to call and harass the staff repeatedly during the 15 minutes between the time she left her message and the time that the manager was available to take her call. The consumer is not "entitled" to be immediately transferred to the owner of the company (which is a corporation), whether they are available or not. The consumer was abusive to staff and calls were terminated because of this. The company has no obligation to speak with any consumer by telephone, much less tolerate abusive and harassing behavior. The company provides other means of communication and payment. The consumer may utilize them. 

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the experian website a few days ago.I noticed a collections account on there from continental credit.I called a few days ago and was transferred to another person by the name of Hunter whos out of the office until the 10th.So I called back today to speak to another representative who could help me after being transferred twice to Hunters voicemail twice I spoke with a representative who was very unprofessional and rude by the name of Amy.I asked her not to transfer me to Hunters voicemail.I asked her to validate this bill by telling me what my social security number is.She could not.I have in the past been a victim of identity theft.Since they can not verify my identity based on my social security number the debt is not mine and I ask that it be removed from my credit report.

  Business Response

  Date: 08/11/2022

  The consumer's complaint is frivolous. Please see the attached public complaint that the consumer previously filed with the CFPB and our response to the same. As you can see her current allegation is disproved by her own previous claims.