![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHilton Santa Barbara Beachfront Resort
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 9/28/22, I stayed one night at the Hilton Beachfront in Santa Barbara. I booked the room through booking.com and paid the resort fees and taxes through them in advance. The only fee not charged in advance was parking. Upon checking out on 9/29, the hotel charged the resort fee and taxes along with the parking fee. I contacted booking.com who contacted the hotel to no avail. I contacted the hotel directly and have not gotten them to reverse the charge despite showing them proof that the resort fee was charged twice.Initial Complaint
11/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We paid between 4 and 500 dollars for one night staying for our anniversary , the bed was terribly uncomfortable and rickety, the staff was rude, but the worst part, we woke up at 2AM to BUGS crawling on us in bed!!! And the staff manager Hayden told me that as per HILTON policy they do not do anything for customers that have bugs in the beds. One of the employees told me in person at the front desk that he sees this happen at least 1 or two times per year!!!!!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.