Reviews
Customer Review Ratings
Average of 14 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRoxane T
Date: 04/06/2025
1 starRoxane T
Date: 04/06/2025
Still charging my cc and have 0 way to cancel. I wish this.company sent an email receipt.we can reply to...next up complain about fraud as we have no way to contact
Bright Market, LLC
Date: 04/08/2025
Hi R*****. We are happy to help you cancel your subscription. Based on the limited information you have provided here, I could not locate any order record. If you would like to reach out to us directly via the page here: https://fastspring.com/consumer-support/topics/billing-and-refunds/ we will be able to better assist.Review fromPaula C
Date: 03/31/2025
1 starPaula C
Date: 03/31/2025
Terrible the puppy has no USB and the company wants to return 15 percent this is highway robbery and it’s for children . Despicable . This is what I Received back First and foremost, I would like to apologize for everything that you have gone through since the product was not what you expected. According to our policy, we're happy to send a free replacement if there is product quality problem. Unfortunately, it seems that the replacement can not solve your problem. If you want to return, I'm sorry that you have to pay the shipping fee back to our return warehouse in Asia. However, the charge would be high due to geographical distance, so the returning option is not our first recommendation. Alternatively, we would like to offer 15% refund on your current order. You can keep the product or donate to someone who may need it. How do you think, Paulette? Actually, I think this offer is a better deal rather than choosing to return. I hope you understand my attempts to fulfill your request and that we've made every effort to arrange the best deal for you, Paulette! Note: The address in the label is not our return warehouse. We are not responsible for a refund if the customer returns to that address. Please consider this offer and let me know your thoughts as soon as possible so that I can support you further. Best regards, ------- Customer Care Team Ofcourse my order can’t be replaced as the advertised USB isn’t a compartment for two double AA batteries ugggh Will not buy another product from them again the advertisement should be taken down from all social media platforms. 15 percent return approximately 3.00 after spending over 25 for a fraudulent product! Never again please spread the word !Bright Market, LLC
Date: 04/01/2025
Hello Ms. C*********. I have searched our records and can find no record of an order that you have placed with FastSpring. Keeping in mind that FastSpring handles order processing for many providers of digital goods it is important that I find your order details in order to better assist you. If you could please email a copy of your order receipt to us at [email protected], we will be happy to do our best to intervene on your behalf regarding your order.Review fromEncie M
Date: 11/30/2024
1 starEncie M
Date: 11/30/2024
FastSpring (aka Bright Marketing, LLC) charged my PayPal account without my authorization. I had cancelled my Carb Manager app account in 2021 and blocked them from my email server, apparently before they decided to collude with FastSpring. I never received any email nor invoice for any service/product from this company. I tried calling the number that PayPal suggested and the recording told me to contact FastSpring via their website. After twenty minutes going through verification screens, I gave up and called PayPal and a lovely representative named Ravel began the process of my dispute. How the Better Business Bureau can give Bright Marketing, LLC an A+ rating completely eludes me. PLEASE, read the freaking reviews of FastSpring online. They are SCAMMERS!Bright Market, LLC
Date: 12/01/2024
Hello E****, Thanks for reaching out to FastSpring. I apologize for the experience you have had so far and would like to assist in coming to a resolution. I was able to see your order in 2020 under your email address, but no additional orders. If you can share your transaction ID via a support case to [email protected] we can assist with locating the associated order and help with the refund process. It is possible a different email address had been used. Looking forward to hearing from you so the issue can be resolved! Best, FastSpring SupportReview fromDavid B
Date: 08/29/2024
1 starDavid B
Date: 08/29/2024
Starting in March of 2024, I began receiving $9.00 monthly charges from "Bright Market LLC dba FastSpring" on my paypal for a "Personal plan." I have not initiated any services with FastSpring and have disputed these charges with PayPal. I made several attempts to reach out to FastSpring via email through their published address and gotten "Undeliverable" responses from the mail system. I have attempted to call their published phone number and gotten a "not in service" recorded message. The transaction lookup interface on their website does not allow searching by transaction ID, but instead requires disclosure of PII that I do not feel comfortable sharing with a company that I believe to be involved in fraudulent practices. I am writing this review as a warning to others, however, if the charges are not refunded through PayPal, I will escalate this to a complaint with the BBB and will be filing interstate fraud charges through the FTC and Virginia Attorney General.Bright Market, LLC
Date: 08/30/2024
Hi D****. I do apologize for the problems you have encountered identifying the source of this recurring charge. I have searched our Support Portal and find no emails incoming from your email address. I am, however, happy to help you here. The order is associated with a subscription which began March 29, 2024 for the Personal Plan offered by https://filestar.com If after reviewing this information, you have open questions or concerns, please email us directly at [email protected].Review fromDaniel T
Date: 08/24/2024
1 starI did not sign up for their service, but got an automatic bill from PayPal from FastSpring. I have no idea how this happened. By trickery or fraudReview fromFred D
Date: 04/05/2024
1 starFred D
Date: 04/05/2024
FastSpring allows shady and sketchy entities to user their payment platform. They allow hidden fees and unknown subscriptions that we did did not signup for. I recently purchased something from a company that uses FastSpring to process payments. That company has been completely nonresponsive to my requests for support. I have no way to request a refund. They got their money and forced an annual subscription charge on me that I cannot cancel through their website. I had to go through my own account to stop any future charges. This is the kind of garbage FastSpring does business with. If you see FastSpring as the 3rd party payment processor a web business uses, don't buy from them.Bright Market, LLC
Date: 04/08/2024
Hi F***, We appreciate that you have taken the time to let us know of your concerns and are happy to help you. Upon reviewing our contact history, I did not find any record of you reaching out to us directly to allow us the opportunity to resolve this for you. I would like to make you aware that we have an Account Management Portal that allows users the option to self-cancel any subscription. I apologize if this was not clear to you; a link to that portal was provided in the post-order receipt communication. I have cancelled the subscription renewal for you and will be happy to forward any request for a refund or support on your behalf directly to the software provider. I will email you directly to obtain details about your support needs.Review fromWilliam M
Date: 02/19/2024
1 starWilliam M
Date: 02/19/2024
They went into my computer to clean and install their program and in doing so broke my mother board, which they told me to take to a repair shop, the repairman said they went into a place they shouldn't have gone. I had to purchase a new mother board cost $999.98 and all they want to is give me back 50% of the subscription. All I can say is stay away from this company, their techs don't know what they are doing!!!!Bright Market, LLC
Date: 02/21/2024
Hello W******. Thank you for bringing this matter to our attention. I was able to locate your order for Got Your Back Support. I will be happy to help you to get this issue resolved with their support team directly. I will reach out on your behalf and copy you on the communication.Review fromBob A
Date: 10/06/2023
1 starTerrible company, bills customers without providing info what tgey are billing for, adds recurring billing without customer permission, zero support, no email support address on billing.Review fromMichael P
Date: 09/27/2023
1 starDownloaded software from PC Mag site, which is sold by FastSpring. No activation key. Sent query about it to vendor, but no response. Called, and no one to speak with. Directed to another Web site 'if you received as charge in error'. No other options. Very poor service. Bought through PayPal, so I requested a charge back, and will buy directly from the software maker.Review fromTim T
Date: 08/02/2023
5 starsTim T
Date: 08/02/2023
I had a charge appear on my credit card, I called the number on my statement, I was directed to FSRB.COM where I was able to complete a form, get a copy of my receipt. Seamless, flawless, very useful. I know many only leave negative comments but this was a great experience and was very simple to use. Thanks for a simple way to get an answer, no hoops, just help!Bright Market, LLC
Date: 08/03/2023
Hi **m. Thanks for the positive feedback. I'm happy that the order retrieval tool at fsprg.com was helpful for you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.