Complaints
This profile includes complaints for Landmark Global, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 53 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
LTN********* Stuck at their facility since 2/7/25…trying to reach them by phone is a joke (canned message saying they are “experiencing a high volume of calls” 24/7…left several voicemails with all my info, as well as emailing with no response…all for a package of comics/ drawing implements ($300 worth)…EXTREMELY POOR CUSTOMER SERVICE/EXPERIENCE
Business Response
Date: 02/26/2025
Hello,
The customer has emailed us directly and we have responded to the customer. Please close this case.
Thank you.
Business Response
Date: 02/26/2025
The customer has emailed us directly and we have responded to the customer.Initial Complaint
Date:02/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an item Dec 18th 2024 and have yet to receive it. I have called multiple times and when they get on the line it goes dead.Business Response
Date: 02/05/2025
Hello,
Upon our investigation, the tracking number 4PX*********3279CN does not register in our system. Please contact the seller/marketplace directly to raise a formal inquiry/complaint.
Kind regards.
Customer Answer
Date: 02/05/2025
Complaint: 22883782
I am rejecting this response because: I have called the company a few weeks ago and they said it would be here any day. They need to stop lying.
Regards,
J******* *******
Business Response
Date: 02/06/2025
Hello,
We want to acknowledge your frustration and disappointment. We are truly sorry that you've had to experience a delay of your shipment. Unfortunately, we have no record of your order in our system that is associated with the tracking number provided. Therefore, we are unable to view or further investigation the status of your shipment.Best regards.
Initial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Product was ordered from retailer December 6. First notification was package was now with shipper December 12. Package has been sitting in Burlington Ontario Since December 12 with no movement. Package was promised for delivery December 20, in Kamloops, BC. It is now December 19, with still no movement. There is no hope this package is going to arrive as promised, nor in time for it's intended recipient. Company website says to direct any shipping inquiries to the retailer where the order was placed. I would like this shipper to locate my package and deliver.Business Response
Date: 01/29/2025
Hello,
In response to your shipment, as per correspondence with Landmark Global on Dec 23, 2024, you had confirmed receipt of your shipment.
Kind regards.
Initial Complaint
Date:12/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’m reaching out in hopes that someone might be able to help me resolve an issue I’ve been having with Landmark Global. I recently placed an order for 13 items on FragranceNet.com, Inc. (Order #33******1). FragranceNet shipped the items to Landmark Global, but that’s where things have stalled. The tracking number I was given is LTN********9N1, and the last update I’ve seen is “Data Received” on Monday, November 25. Since then, there’s been no movement or updates on the shipment, and I have no idea where my package is or when I can expect it to arrive. Adding to the frustration, I’ve had a hard time finding any way to reach Landmark Global. There doesn’t seem to be a clear or accessible phone number, and I haven’t been able to get in touch with anyone who can help.Business Response
Date: 01/29/2025
Hello,
According to the tracking events, your shipment was delivered on Dec 7th. If you did not receive your parcel, we recommend contacting the seller / merchant directly to raise a formal inquiry / claim.
Best regards.
Initial Complaint
Date:01/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The delivery driver did not follow their policy of leaving the parcels in a secure place or try to knock on our door. They items were stolen. When we tired to call and get some documentation for the company who sent the parcels the woman who answered refused. We tried calling multiple times and we always had the same woman answer. She kept telling us that she was not authorized to send anything and did not tell us who to contact so we could get the information requested.Business Response
Date: 02/01/2024
Hello,
To better understand your situation, please provide the Landmark tracking number of your order (starting with LTN and followed by 9 digits).
Kind regards,
LM
Customer Answer
Date: 02/01/2024
Complaint: 21222117
I am rejecting this response because: we have done this step with the company on more then one occasion.
Regards,
C**** *******
Business Response
Date: 02/02/2024
Hello,
In order for us to further investigation we require the Landmark tracking number for us to bring this to the final mile carriers attention. As well, please reach out to the seller to raise a formal inquiry / claim.
Kind regards.
LM
Customer Answer
Date: 02/05/2024
Complaint: 21222117
I am rejecting this response because:
LTN*********, LTN*********The tracking numbers will not help with getting the documents I need. I have gave the tracking numbers multiple times.
Regards,
C**** *******
Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from bed bath and beyond and this is their shipper. The shipper is not sending appropriate tracking, it has terrible customer service, it tells me there’s delays… which is 3 weeks of delays. Going on a month. I want my item!!! Why is it sitting at all these stops for weeks. I want my item. They did not purchase this item, I did. They are a terrible shipper. I refuse to use this company or buy from any business that uses them. They need to tell me where my item is!!Business Response
Date: 01/31/2024
Hello,
To better understand your situation, please provide the Landmark tracking number (starting with LTN and followed by 9 digits) of your order.
Kind regards,
LM
Customer Answer
Date: 01/31/2024
This was my tracking number LTN********* as requested. Your transport company had terrible tracking, terrible service, and endless delays amounting to Almost 4 weeks.Customer Answer
Date: 01/31/2024
Complaint: 21199863
I am rejecting this response because:This was my tracking number LTN********* as requested. Your transport company had terrible tracking, terrible service, and endless delays amounting to Almost 4 weeks.
Regards,
J****** *******
Business Response
Date: 02/01/2024
Hello,
Our tracking history shows we received your order at our processing facility on 01/19. Delivery scan on 01/26. At this time, we recommend contacting the seller to raise a formal inquiry / complaint.
Kind regards.
LM
Customer Answer
Date: 02/01/2024
Complaint: 21199863
I am rejecting this response because: I have already make a complaint against the seller, who also said it was their transport that is the issue. I contacted your transport and I was told there was delays, delays, delays. Your transport business has terrible tracking, endless delays, and no communication between the seller.
Regards,
J****** *******
Initial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have placed an order with Melt Cosmetics on Dec. 6, 2023. The company has shipped the product the same day via Landmark Global. The package (LTN******460) has arrived in Belgium Dec. 15 and the tracking signals it's been sent to the country of Destination (ITALY), but hasn't been updated ever since. Deeming said package lost, another shipment was sent Dec. 28, 2023 (LTN*******72), and like the previous package, after arriving in Belgium and declaring the package was en route to the country of destination on Jan. 5, 2024, no other updates have been provided. I have contacted customer service but the company insists the package is traveling to the country of destination despite having already lost one package and the current one being stuck in Belgium for nearly 10 days. I would like to receive my package.Business Response
Date: 01/19/2024
Hello
Upon further investigation of both the original order and replacement order, we have concluded that there was an operational delay in transit in our Belgian sortation hub which was cleared up late last week, allowing your shipments to move into the regional shipping network in Italy. Our sincere apologies for the delay and any inconvenience this has caused.
Kind Regards,
Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered items from Gap and was proved with a tracking number LTN*******19N1. Last tracking was out of Burlington onBusiness Response
Date: 01/09/2024
Hello
Unfortunately we have no further updates available for your shipment and have deemed it lost/missorted in transit. At this time, we recommend you issue a formal claim with the seller of your item, who will take care of the situation accordingly.
Kind Regards,
Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10*******5719 this is my tracking number. I contact you many times , and no one answer me . i need my delivery . I don't understand why the driver cannot find my address. Can you re-delivery my package, I bought a bag from bag collective on shop in dec 4th. And now i still didn't get it.Business Response
Date: 01/09/2024
This undeliverable package is in the process of being returned to sender and we are not authorized to reship packages for this company. Please contact the company from which you ordered for further information on your order.Initial Complaint
Date:01/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order placed 27th and tracking number LTN2*******2N1 was received on 28th. Since then package has been "To Be Routed" and NOT shipped for 5 daysBusiness Response
Date: 01/09/2024
Hello
According to our records, the seller transmitted the order data to Landmark on Dec. 28th. The package was not physically received for processing and shipping until January 2, and we show delivery the next day.
Kind Regards,
Customer Answer
Date: 01/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21081316, and find that this resolution is satisfactory to me.
Regards,
F********** ****
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