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Business Profile

Restaurants

Restaurant Connection of Santa Barbara, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have extreme dissatisfaction with the service I received from your company. I placed an order and was appalled by the lack of professionalism and assistance I encountered throughout the entire process. First and foremost, the delivery of my order took an astonishing one hour and forty-five minutes to arrive, which is completely unacceptable given the industry standards. When I called your customer service hotline to inquire about the delay and seek assistance, I was met with a dismissive attitude and offered no helpful solutions. Despite the lengthy delay and poor service, I requested to cancel my order, only to be told that it was too late to do so. Additionally, when I inquired about receiving a refund for the inconvenience caused, I was informed that it was not possible, without any valid explanation provided. What adds insult to injury is the fact that I was not notified about the delay or any issues with my order. When I pressed the customer representative for an explanation, they were unable to provide one, showcasing a lack of transparency and accountability on your company's part. To make matters worse, the customer representative I spoke with was not only unhelpful but also displayed rude, condescending behavior. When I politely asked for her name, she refused to provide it and eventually hung up on me, further demonstrating the lack of professionalism within your customer service team. This entire experience has left me deeply disappointed and frustrated. Your company's abysmal service and lack of concern for customer satisfaction are unacceptable. I have had multiple negative experiences with your company in the past, and this recent incident solidifies my decision to never patronize your services again.

Restaurant Connection of Santa Barbara, Inc. is NOT a BBB Accredited Business.

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