ComplaintsforeHealthInsurance Services, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was a seasonal employee with eHealth and was scheduled to receive a bonus. I provided 2 checking accounts on file for ********************** to send my deposits through. Since being released from eHealth, one of these checking accounts have been closed. I have been asking a payroll rep for assistance over a two week time span and she has been giving me generic answers. I knew she was not looking into what I asked her because I was asking specific questions like how much is my entire bonus, because I need to see what amount is missing in air.i even had the bank send an official statement to let the eHealth payroll rep know that they have not received any deposit for me in May. She is completely useless and is not helping me solve this problem. All of this is being handled through email, so this is a long drawn out process. This is what makes me fear that I may lose the remainder of my bonus money because the representative is not realizing what Im asking for and she is not even acting like this is an urgent matter. This money is owed to me. If I dont speak to someone, preferably through a phone call to make sure communication is clear, the only thing I can thing of is handling this through civil court. I have more email correspondence between us at your request. I need my money.Business response
05/31/2024
Thank you for taking the time present your inquiry. The eHealth ************************** will be reaching out to further assist.Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was told in December 2023 by one of your agents, that if I would change from Humana to Humana Florida I would receive 100% of my ******** payment back. This is going on the 6th month, I have called Humana, Social Security and ******** several times. But still cannot get it straightened out. EHealthInsurance agent talked me into changing from Humana to Humana Florida!! Thank youBusiness response
05/31/2024
Thank you for taking the time to provide your concern regarding the Part B rebate for your Humana plan conducted with eHealth Insurance Services **** eHealth is happy to assist the member and connect them with Humana for further support. The eHealth Member Loyalty team will conduct outreach to further to offer assistance. You can also reach out to us to discuss your concerns, please reach out to our Member Loyalty team at **************, TTY 711 and hours of operation are 5am-6pm PST M-F.Customer response
05/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Someone (foreign accent person) who said they are from this company calls my place of business 3-5 times a day trying to sell ******** benefits. I have CONTINUOUSLY told them it is a business that they are calling and please do NOT call back but they call anyway, all day long. I need to file a complaint to get this UNWANTED solicitation and harrassment to stop immediately!Business response
04/22/2024
Thank you for the opportunity to address this concern. eHealthInsurance Services **** (eHealth) received the initial consumer complaint about telephone calls to the listed phone number on April 22, 2024. Although eHealth had no record of calling the listed phone number in 2024, eHealth placed the consumers phone number on eHealths do-not-call list on April 22, 2024 out of an abundance of caution. Please allow a few business days for this request to process. If you are continuing to receive calls that claim an affiliation with eHealth, please contact us directly at ************ (TTY 711) Mon-Fri 5 am -5pm PT or otherwise provide us details of the phone number(s) you are receiving the calls from so we can investigate further.
Customer response
04/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and as long as I no longer receive anymore calls from them at any point going forward I will agree to find that this resolution is satisfactory to me .
Sincerely,
Vincor ***Initial Complaint
03/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I called e health to change ******** hmo provider and they completed forms and forwarded my call to activate. Person to activate never answered and change never completed as I requested and authorized. Tried to follow up to no avail. Completed request with ************* on March 15, 2024 but no activation of request. Got call today, March 21, 2024 and asked for supervisor and was denied by indefinite wait. I can not get activation for change completed. Im handicapped and couldnt do forms without pain so called but company failed to do function and I still have no viable health care now. I want corporate headquarters to answer the complaint. They are hiding from the public - corporate phone online dont go through. They are frauding the government by not doing the functions paid for in contract.Business response
03/22/2024
Hello,
We apologize for any concerns you may be having regarding the services received by eHealthInsurance Services **** We would like to connect with you to obtain details about your questions and concerns. We have asked our ******************** to reach out to you for further assistance. You can also call our ************************* at ************ (TTY 711) Mon-Fri 5 am -5pm for assistance.
Initial Complaint
03/06/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Ehealthinsurance services *** continues to send me information of signing up for healthcare I am a veteran and I don't need these continual printed ******** advantage plan information things coming to my house this is probably the 50th piece that I received I'm tired of it tell those people to f*** off I'm a veteran I don't need your f****** insurance why do I keep getting these stupid f****** things I'm ****** I got to rip it up and throw away cuz as my name on itBusiness response
03/19/2024
Thank you for providing the opportunity to review this consumer complaint. eHealth Insurance Services **** can add you to our do not mail list, please provide your mailing address so that we can do so.
Initial Complaint
02/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
******************* DIED 4/6/2017 STOP CALLS AND MAIL PLEASEBusiness response
03/14/2024
Hello,
eHealthInsurance Services *** is in receipt of this consumer complaint. The consumer has been placed on the do not mail and do not call list. Please allow a few days for this request to process.
Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have received a couple of phone calls and 3 mailings from eHealthinsurnace svcs, **** for ******** **** coverage. I am only in my early 50s I don't want to hear from this comapny by phone or by mail ever again. When I am old enough I will seek out my own ******** information in person locally. Do not sell my information to any other person or company. I have signed up for the Do Not Call list and the Do Not Mail List in January 2023.Business response
12/21/2023
Thank you for the opportunity to review this consumer complaint. The consumer has been placed on the do not mail and do not all lists for eHealth Insurance Services Inc.
Initial Complaint
12/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
stop sending mail to a deceased man (or anyone) at my address:******************************* *********************************************************Business response
12/21/2023
Thank you for the opportunity to review this consumer complaint. The consumer name provided has been placed on the eHealth Insurance Services *** do not mail list. Please allow time for this request to be processed.
Initial Complaint
11/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This company is violating the **** rule. They are using a robo dialer and they call my number 20 times a day every single day! I have told them to take me off their list and put me on the do not call list so many times and they just hang up on meBusiness response
12/01/2023
Thank you for the opportunity to address this concern. eHealthInsurance Services Inc.(eHealth) received the consumer complaint about telephone calls to the listed phone number . eHealth does not have record of direct calls made to this consumer telephone number. eHealth has placed the phone number on the eHealth do not call list. If you are continuing to receive calls that state they are eHealth please contact us directly at ************ (TTY 711) Mon-Fri 5 am -5pm PT and please provide the details of the phone number you are receiving the calls from.Customer response
12/01/2023
Complaint: 20903247
I am rejecting this response because: You are denying that you called my number I have records of every phone call I received and I have calls recorded with your "Licensed Agents" Saying that they are calling from Ehealth insurance. Even if you have an overseas call center making calls on behalf of your company, you are still liable and you are still violating the **** rule.
Sincerely,
*****************************Business response
04/01/2024
Thank you for the opportunity to address this concern. eHealthInsurance Services **** (eHealth) received the initial consumer complaint about telephone calls to the listed phone number. At that time eHealth placed the consumer on the do not call list on 11/30/2023 so that calls from eHealth would cease. We have confirmed that the beneficiary was placed on the do not call list at that time. eHealth does not have record of direct calls made to this consumer telephone number since 11/30/2023. If you are continuing to receive calls that claim an affiliation with eHealth,please contact us directly at ************ (TTY 711) Mon-Fri 5 am -5pm PT or otherwise provide us details of the phone number(s) you are receiving the calls from so we can investigate further.Initial Complaint
11/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received calls from these two numbers - ************ and ************ and they were scam numbers. I have had $154.90 taken out of my disability checks for 4 months. I did not authorize it and I stopped them on Oct. 31st but they still took the money out as well. This is a scam. I keep calling them and they keep giving me the runaround. They send me texts but I call them and they give me the runaround. I would like the refunds given back to me from August 2023 up to November 2023.Business response
11/09/2023
eHealth Insurance Services *** has reviewed this consumer complaint. The phone numbers provided in the consumer complaint are not eHealth phone numbers. eHealth does not have record of any business transactions with the consumer. This complaint may need to be reviewed by the BBB and routed to the entities tied to the phone numbers on the complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
60 total complaints in the last 3 years.
22 complaints closed in the last 12 months.