Reviews
This profile includes reviews for Move, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 28 Customer Reviews
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Review fromBrianna G
Date: 01/24/2025
1 starBrianna G
Date: 01/24/2025
A Disturbing Experience with Realtor.comAvoid at All Costs!I am compelled to share my egregious experience with Realtor.com, which exemplifies a troubling business practice that exploits real estate agents. They entice you with bundle packages only to engage in deceptive billing practices, charging your card without proper consent. When I sought to cancel, my requests were either met with prolonged silence or outright disregard, resulting in yet another unauthorized charge.For the past three weeks, I have persistently pursued a refund, and while they finally agreed to reverse the latest charge, they flatly refused to refund my previous payments. Each time I articulated my reason for cancellationmy lack of intention to utilize the serviceI was met with dismissive remarks, as if my reasoning held no merit.Moreover, when I requested to escalate the issue to a manager, my plea was summarily denied, and I was told, Im not arguing with you, despite the fact that the representative was, in fact, arguing throughout our exchange.This entire ordeal has been profoundly frustrating and disheartening. I strongly advise my fellow agents to exercise extreme caution when engaging with Realtor.com. Their practices border on unscrupulous, and they do not respect the value of your time or money. Save yourself the headache and seek more reputable alternatives!I want my money back- $400- do not use this company for leads!Move, Inc
Date: 01/28/2025
Spoke with customer and assisted with account concernsReview fromTyler W
Date: 10/04/2024
1 starRealtor.com aka move *** aka connections plus have scammed me and their needs to be consequences so this company stops doing this to hard working people.I got on a plan paying $990 per month for what I was told were real estate leads . Motivated buyers and sellers. What I received was 9 leads ( promised 15 per month by ******* over the phone) 0 out of the9 were a real person who actually was interested in buying a house. The closest I got to a real estate lead was someone that I got a hold of immediately said stop spamming me I have no idea what you are talking about realtor.com inquiries. one of the bots still sends me a word for word identical text message every two weeks. I confronted realtor.com midway through my first month stating these are trash and why did I give you 990$ up front for . They sent me a script on how to talk to the lead, (best practices) little do they know Im very experienced. They brushed off my concerns and were very rude about it. But comes the start of the second month and they are harassing me at all hours of the day for payment when I dont even receive leads from them anymore. So at this point Im not even paying for a robot lead or fakeleads .they run my credit card whenever they please to (3-4 times a day) that I didnt t authorize. They are seriously the biggest mistake Ive made in real estate. What they are doing is bad business and no way can be legal. This will keep happening to innocent hard working people until something is done.Review fromwhelan m
Date: 08/27/2024
1 starOn their website as I write this, REALTOR.com has a big section advertising a program where you don't have to pay anything at closing. I couldn't find anything on their site as to what I would be paying at closing, so I filled out the form to be contacted. When I got a call back the nice agent informed me that they aren't offering that program right now and proceeded on selling me on the month service they provide. Bait and switch plain and simple. We should have never sold the website. Move should MOOOOVE ON!Review fromOlivia K
Date: 08/19/2024
1 starTerrible leads and even worst customer service. Can never get a hold of them and trying to cancel as the leads are unresponsive or plan rude when following up with them. I have one lead that actually worked out from them (thank the lord!) but the rest are TRASH. I was never told about any buy-out or cancellation things and they are refusing to cancel my leads. Told me that I will have to keep my membership or pay almost $2000 to cancel. This service is so predatory and not good for any agent to use. My biggest issue is that they never actually send you a contract, just a receipt of your first purchase so I have no legal way to fight back at this moment. They will be hearing from me constantly about how terrible this is and I will be getting out of this contract.Review fromRyan S
Date: 08/07/2024
1 starIm an agent that used Realtor.com for leads for several months. Not a single lead answered their phone, text, or email. When I called to cancel my subscription they told me, You can handle it with collections. Absolute scam. No agent should use them for leads.Review fromraphaelo G
Date: 06/09/2024
1 starraphaelo G
Date: 06/09/2024
After using realtor.com to contact a realtor in reference to a home that was for sale, almost instantly I started to get a lot of Spam and phishing emails. Some from realtor websites. And to add insult to injury the realtor name **** never showed up for appointment. I'm not the only one I know a few people that have had the same experience with their website. All one has to do it is go on their and spam will increase, It has taken 3 or 4 emails to them for Some of the junk email to slow down. Next complaint FTC.govMove, Inc
Date: 06/18/2024
We would like to apologize for your recent experience with Realtor.com and appreciate you taking the time to share your feedback.We are showing you as unsubscribed from our emails as of 06/05/24 and cannot locate any emails still going out through our system. If you do receive any additional emails from us, please let us know, so we can identify the source and ensure you are unsubscribed.We are committed to responding quickly to requests for assistance and feedback from consumers using Realtor.com, so reach out to us anytime.Review fromThomas A
Date: 04/24/2024
1 starThomas A
Date: 04/24/2024
Realtor.com claims they have qualified leads. I received "Leads" for one month after I subscribed. I received 3 leads. 1 had already sold their home. 1 was bogus information, Not a real person, not a real address. 1. Said they had no interest in selling their home. I called to cancel. I was given a lot of pushback but finally got a manager that said they apologized I was not happy and would cancel my account. It was never cancelled. I called a few more times and every time they tell me We'll look into it. Meanwhile, they keep charging me and I never get leads. I wouldn't want any of their leads anyhow even if they did send any. This company is a scam.Move, Inc
Date: 04/26/2024
Hi ******,We appreciate you taking the time to speak with us, and for allowing us to assist you with your account. Please feel free to reach out to us if you have any further questions or concerns.Review fromMARK N
Date: 02/29/2024
1 starWARNING!!!!!! DO NOT BUY LEADS FROM THIS WEBSITE IF YOU ARE A LENDER!!!!! IF I COULD GIVE THEM NEGATIVE STARS I WOULD!!!!! They 100% mislead you on their product and process. I've been buying leads for over 20 years and this is the worst product I've ever used!!!!Was specifically told by their Account executive(*******) that they only set the client up with a realtor if the client requested one and this is 100% untrue. They just don't tell you when they do. ALL OF THEIR REALTORS TAKE THE CLIENTS TO THEIR OWN LENDER - so you pay for leads that you never speak to. Not only do they trick you - but when you try to cancel they force you to take leads for an additional 30 days before you can cancel. What a scam. BUT IT GETS BETTER!! After I called to express my dissatisfaction for being totally misled they starting sending all of the remaining leads I was owed between 1:00am-5:30am for the following 2 weeks AND THEY WERE ALL IN THE $60,000 RANGE OF PURCHASE PRICE!!! It's supposed to be random - but getting only leads under $80,000 and only receiving them in the middle of the night is not a coincidence. Here's the best part - I bought leads form this company for 4 years before they changed their model. I spent over $120,000 with this company and this is how loyal clients get treated. Blatantly lied to, forced to buy an additional month of useless leads and then purposely sent low purchase amounts in the middle of the night. If you're a Realtor they cater to you, but they rip you off making you pay them 30% - but at least they are honest with you and provide you with potential clients. IF YOU ARE A LENDER STAY AWAY!!!!! It's the biggest ripoff and you are absolutely lied to about the product. The last 60 leads I received I was able to speak with 4 of them and every one of them was taken by the realtor to their own lender. That's not a ratio anyone wants to pay for. Don't do it!!!Review fromRose H
Date: 11/13/2023
1 starThis company is a complete scam. After charging my credit card for months, I called to let them know is was not paying for another lead as they were not what I was paying for. The leads were completely bogus. Not one lead was real. A complete waist of time and money. Realtor.com could not continue to bill my credit card, filed a complaint to collect money from me. The nerve to hire an attorney to collect whey they took my money for month and not providing me with any workable lead. Please do not do business with this company!! They collect under Move Sales Inc.DBA Realtor.com. This is a complete scam. Realtors beware!!!!!Review fromVeronica L
Date: 11/08/2023
1 starVeronica L
Date: 11/08/2023
This company is a scam! I signed up for a subscription for leads, not a contract! No one told me I had to pay for a whole year and I couldn't get out of it. No where do they have my signature stating that I understand what I'm getting into! I don't understand why we can't discontinue our subscription for something we don't want.Move, Inc
Date: 11/09/2023
Hi *****************We appreciate you taking the time to speak with us, and for allowing us to assist you with your account. Please feel free to reach out to us if you have any further questions or concerns.
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