ComplaintsforM-panels

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Initial Complaint
11/15/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In September of 2023, I was contacted by these people to participate in a survey (R62877). On Wednesday, September 13, 2023, I drove to an address in ******** ******* to participate in a panel about a new product. Six weeks later, I went to withdraw some of the honorarium from their payment system and had to wait a week before I could due to having to change my password. I was offered two options: an amazon gift card or a virtual ***** I chose the latter. That was November 8, 2023. By Friday, November 10, I had not received it, so I contacted their email and was told I would have to wait two days. No explanation was given as to why. On 13 November, I called and spoke to someone in *****, who told me to check back by the end of the day. As of the following day, no funds. I attempted to contact by phone again; this time it automatically went to voicemail. They owe me $800.00 for my services. These foreigners are nothing but thieves. Indeed, the amount they have stolen is tantamount to a felony in most states. As of 11/14/23, the amount of payment I requested is still listed as pending approval. A legitimate company would have handed me a legitimate check for the amount of the honorarium when I completed my services. Do not use them.
Business response
11/16/2023
Hello *********************,
Thanks for reaching out to M-panels.
According to our records: - Payment of $200.00 was completed on 11 Nov.
Kindly feel free to drop me a line with the study code if any other honorarium is still not processed.
Once again, we thank you for your kind patience and continued patronage of m-Panels.

Regards,
M-panels Team
Customer response
11/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I wonder if the right company was contacted. I have received a payment from M3 research for $200. However m-panels (maybe they are a branch of the same company?) was the one where there was a problem. However, I am happy to report that they finally released the funds (no reason was given as to the delay). I did find it interesting that I had no problems receiving calls from their number, but when I called, there was a message that "no one was able to accept the call". Again this is with m-panels, NOT M3.
Thank You

Sincerely,

*********************
Initial Complaint
10/27/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is clearly fraudulent. They present themselves as a medical survey company inviting medical professionals to take paid surveys. You take your time and make your professional opinions completing these surveys only to never be paid. They respond to an initial email only acknowledging your participation and state the case will be escalated then never respond ever again. I have dealt with numerous medical survey companies and have never ever had any issues with payment. I am owed for multiple surveys and after reading others complaints realize I will not be paid. Be warned, MMP is a scam!
Business response
11/02/2023
Hi ******,

Thanks for reaching out to M-panels.

We did check all the resources couldn't find your participation history in the past.

We deeply regret the inconvenience caused to you.

Once again, we thank you for your kind patience and continued support of m-Panels.

Regards,
M-panels Team.
Initial Complaint
08/23/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I used my medical expertise to answer surveys and expected to receive the promised honorarium.
Business response
09/06/2023
Hi ******,

Thanks for reaching out to M-panels.

We did check all the resources couldn't find your participation history in the past.

We deeply regret the inconvenience caused to you.

We have a lot of studies scheduled for the next few weeks - please check the new survey invites and participate at your convenience.

Once again, we thank you for your kind patience and continued support of m-Panels.

Regards,
M-panels Team.
Initial Complaint
04/24/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
m-panels not issuing new password for my account so I cannot claim honorarium
Customer response
04/25/2023
*******************************************************
Montral **
H1T 2M4 ******
Business response
04/27/2023
Hi *****,
Thanks for reaching out to M-panels.
Study ID *******- is available for online redemption.
To redeem, log into your dashboard here: ?***************************************
Once you redeemed, you will receive your incentive within 1 - 2 weeks.
If you choose Amazon eGift reward as your redemption type - you will receive an email from *******************************
If you choose the eVisa card reward as your redemption type - you will receive an email from ****************************************
If you forgot the password. You can generate a new password by using the Forgot Password option
If youre unable to redeem, Kindly forward us the screenshot of your account honorarium section. I'll escalate this to the backend team for redemption.
We tried to reach you on the phone but was unable to get through.
Please do not hesitate to email/call us if you have further questions.

Regards,
M-panels Team.
Customer response
04/27/2023

Complaint: 19971594

I am rejecting this response because: your web site is not generating a new password, multiple attempts

Sincerely,

*********************************
Business response
08/03/2023
Hi **************************,

Thanks for contacting the m-panels team.

I have sent the link to reset the password, kindly check your email and reset the password.

Kindly clear cookies & retry in the same browser or open the link in a new browser.

You can reset the password using below link.

*********************************************************

Once again, we thank you for your kind patience and continued support of m-Panels.

Regards,
M-panels Team.
Initial Complaint
01/27/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have participated in studies with m-panels for few years. However in 2022, I have not received most of the compensation for the studies. They have emailed me Amazon Gift cards however they were already redeemed by someone else other than myself. When I tried to reach, there is only one individual who answers phone every time Mr. ************ and he is the only one who answers all the emails as well. I contacted Amazon and they also confirmed that Amazon Gift cards have been already redeemed by someone else. Amazon has the names of individuals who are redeeming these gift cards. I am unable to get compensation worth approximately $300 for the services that have been rendered by me. Your assistance in this resolution is greatly appreciated. Thank you.
Business response
01/31/2023
Hi *******************************,

We see that the rewards are already been claimed, please see the attached file for your reference.

We appreciate your time and patience.

Please do not hesitate to contact us with any questions or if we can be of any further assistance.

Regards,
M-Panels
See Attachment/File: A-40166_Claim_Status ******
Initial Complaint
01/17/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Did a study on 12/7/2022 for $400 regarding Digital Interview on ************ A****** (R55876) and they still haven't paid. Recruited by *********************************. They continue to make false statements that the project which I completed over 5 weeks ago is still "open" and so they can't pay until the study is closed. 5 weeks is a long time to get paid anyway, but then they say that once the study is "closed" it takes an additional 4-6 weeks to be paid! I have sent numerous emails and calls to inquire of my incentive which is $400 and they always give the same response which is "I'll get back to you." Left me no choice but to begin legal action.
Business response
01/24/2023
Hi *************************,

We apologize for the delay and appreciate your patience.

Our records indicate that for study A****** (R55876), Honorarium of $400 you have claimed for a Physical/Virtual card (ending with ******) no balance on the card as it's completely used.

Redemption Date: 2023-01-23.

Reach out to our **** card partner - prepaiddigitalsolutions for a stepwise process on **** card usage.

Customer Service - **************

Kindly refer to the screenshot for your reference.

Once again, we thank you for your kind patience and continued patronage of m-Panels.

Regards,
M-panels Team
See Attachment/File: Screenshot 2023-01-24 ******.png
Initial Complaint
12/14/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Multiple paid surveys completed for the past 3 months, totalling over $500, have not received a single payment. Emails and calls to customer support unanswered. I am starting to think im getting scammed.
Business response
12/20/2022
Hi *****************,

Thanks for reaching out to M-panels.

Studies R54349, R51242 and R56376 we've verified that you did complete the project. survey still infield and it will take 4 -6 weeks times to process the honorarium from the closure date of the survey.

Study R45838 has just recently closed and we've verified that you did complete the project. The compensation payments are usually sent out within 4-5 weeks from when the project is closed

Studies R54986, R54796, R54796 and R56232 As per your requested we have investigated and found that unfortunately you have not completed the survey, Reasons(screenout),

Studies R54846 and R55149 We found that you have not participated in the studies.

We appreciate your interest and look forward to including you in future research!

Please do not hesitate to let us know of any questions or if we can be of any further assistance.

Regards,
m-Panels Team.
Initial Complaint
11/23/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I completed 14 surveys in the past 12 months but I have not received honorarium for most of them. I emailed the company 2 times but there was no response. I called the company at ************** but this is not a working number.
Business response
11/29/2022
Hi *****************,

We apologize for the delay.

We have processed the following honorarium for those studies.
Study IDHonorariumDate of processRedemption typeStatus
R47870USD 18.0014-Jul-22Amazon CardReward Claimed
R46748USD 110.0014-Jul-22Amazon CardReward Claimed
R50215USD 30.0026-Aug-22Amazon CardReward Claimed
R50215USD 70.0026-Aug-22Amazon CardReward Claimed
R51078USD 360.0026-Aug-22Amazon CardReward Claimed
R49265USD 95.0011-Oct-22Amazon CardReward Claimed
R52899USD 10.0011-Oct-22Amazon CardReward Claimed
R50680USD 50.0011-Oct-22Amazon CardReward Claimed
A-40260cUSD 35.0016-Nov-22Amazon CardReward Claimed
R52818USD 90.0016-Nov-22Amazon CardReward Claimed
R52165USD 50.0016-Nov-22Amazon CardReward Claimed
R50648USD 55.0016-Nov-22Amazon CardReward Claimed
R52533USD 85.0016-Nov-22Amazon CardReward Claimed
R52746USD 75.0016-Nov-22Amazon CardReward Claimed

Please feel free to drop me a line with the study code if any honorarium is still not processed.

Please do not hesitate to let us know of any questions or if we can be of any further assistance.

Regards,
M-panels Support Team
Initial Complaint
11/10/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have completed several studies for this company for honorariums and the company has not paid me for my time and effort. This is the Second time this has happened within the last six months!
Customer response
12/07/2022
NO CONTACT FROPM COMPANY. NO COMPLETED STUDIES PAID OUT. COMPANY IS RUNNING A SCAM. PLEASE FOLLOWUP ASAP
Business response
12/14/2022
Consumer Response /* (-5, 8, 2022/12/07) */ NO CONTACT FROPM COMPANY. NO COMPLETED STUDIES PAID OUT. COMPANY IS RUNNING A SCAM. PLEASE FOLLOWUP ASAP
Business response
03/13/2023
Hello *****,

Thanks for reaching out to M-panels.

We would like to inform you that the eVisa reward for the below studies has been sent out to your registered email id on 2023-02-07 and we have checked and found that you have claimed for Virtual card and we see the card is still available you can redeem it all. Please see the below details for your reference.

Study id Card no Honorarium Redemption Product: Expires on
R49265 **** USD 85 Virtual Card 31-05-2023
A-42412 **** USD 35 Virtual Card 31-05-2023
A-42412 **** USD 30 Virtual Card 31-05-2023
A-43359 **** USD 150 Virtual Card 31-05-2023
A-44677 **** USD 20 Virtual Card 31-05-2023

Once again we thank you for your kind patience and your continued patronage to m-Panels.
Regards,
M-panels Team
Customer response
03/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
11/09/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I've done studies over the years and m-panels has been excellent. However, I have not been receiving payment for the past 5 studies over 2022. The last one that wasn't paid was a significant one for over $400. No response from anyone despite multiple emails and the listed phone numbers for assistance do not work. I would never waste my time with this organization ever again.
Customer response
12/01/2022
Date: Wednesday, 30 November 2022 9:15 AM MST
Subject: Re: BBB Complaint Case# ******* (Ref#**-1417420-*******-6-320)

No my complaint still stands. Thank you.

Get Outlook for Android
Business response
12/07/2022
Consumer Response /* (-5, 8, 2022/12/01) */ Date: Wednesday, 30 November 2022 9:15 AM MST Subject: Re: *** Complaint Case# ******* (Ref#************************) No my complaint still stands. Thank you. ***********************
Business response
08/01/2023
Hi *****,

Thanks for reaching out to M-panels.

Please check the status of all the study honorariums processed in 2022.

Study ID Honorarium Date of process Redemption Type
A-39747 CAD ***** 02-Feb-22 **** Virtual Reward Card
A-40993 CAD ***** 18-Jun-22 **** Virtual Reward Card
A-40993 CAD ***** 05-Jul-22 **** Virtual Reward Card
A-39385a1 CAD ***** 19-Jul-22 **** Virtual Reward Card
A-39670 CAD ****** 26-Aug-22 **** Virtual Reward Card
R50023 CAD 4***** 11-Oct-22 **** Virtual Reward Card
A-41856 CAD ***** 03-Nov-22 **** Virtual Reward Card
R51905 CAD ****** 30-Nov-22 **** Virtual Reward Card

Once again, we thank you for your kind patience and continued support of m-Panels.

Regards,
M-panels Team.

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