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Business Profile

Surveys

M-panels

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for M-panels's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

M-panels has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • M-panels

      5201 Great America Pkwy STE 320 Santa Clara, CA 95054-1140

    • M-panels

      5201 Great America Pkwy #320 Santa Clara, CA 95054-1140

    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Medical Panel is a survey company that does not pay you for the surveys you complete. I have taken 4 surveys totaling $170. It has been six months and many emails (with no response). Do not complete surveys with this company. They take your data and never pay.

      Business Response

      Date: 04/04/2025

      Dear ****** *******,

      Thank you for reaching out to us regarding complaint #********. To best assist you, could you please reply to this email with the following information:


      Your User ID, as we see you are registered in two panels
      The Study ID(s) found in the email invitation (usually in the format 'R12345')

      Providing these details will help us accurately identify your account and resolve the issue as quickly as possible.

      We look forward to your response and are committed to resolving this matter for you as soon as we can.

      Best regards,
      Support Team

      Customer Answer

      Date: 04/04/2025

       
      Complaint: 23158010

      My username I believe is my email: **********************************************

      Here are the study IDs:

      ********** completed 11/25/24
      US158375AK completed 12/3/24
      US158546AS completed 1/8/25
      US158891SR completed 3/25/25

      Sincerely,

      ****** *******

      Business Response

      Date: 04/07/2025

      Dear ****** *******,

      I hope this message finds you well.


      Upon reviewing the study IDs you shared, we found that they do not belong to our panel. Our study IDs typically follow the format 'R12345'. Unfortunately, I was unable to locate the relevant details.
      To help narrow down the search, please reply to this email with the Study ID as it appears in the email invitation.


      We look forward to your response and to resolving this matter as quickly as possible.


      Best regards,

      M-panels Support Team

      Customer Answer

      Date: 04/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      I was trying to file a complaint again My Medical Panel, not M-panels. I mistakenly thought they were the same company. I apologize.


      Sincerely,

      ****** *******

    • Initial Complaint

      Date:03/28/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Completed survey US158645MS and didn't get paid for it.The company is a fake.Some one sent me a message from corporate that I would be ********** this day still I'm not paid for my professional opinion on this project

      Business Response

      Date: 03/31/2025

      Dear *****,

      Thank you for contacting M-Panels, and this is in response to your BBB Complaint ID: ********.

      Upon reviewing your request, we found that the survey number "US158645MS" does not appear to belong to our panel. To help us narrow down the search and assist you further, could you kindly reply to this email with the Study ID found in the email invitation? The Study ID is typically in the format of 'R12345.'

      We look forward to hearing from you and resolving this matter as quickly as possible.

      Regards,

      M-Panels Support Team.

    • Initial Complaint

      Date:01/22/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Medical Panel (also known as MMP or M-Panel) has failed to pay honoraria for the following completed surveys. Ive attempted contacting them on multiple occasions. They replied twice stating I would get the honoraria in 4 to 6 weeks and then stopped replying altogether. Now its been several months with no replies or payments. In total they owe me $260. This company is clearly a scam where they are pocketing the money from surveys completed by healthcare professionals. 5/18/24 Study Reference **************** 7/25/24 Study Reference ID: ********** 8/20/24 Study Reference *************

      Business Response

      Date: 01/23/2025

      Dear ****** *****,

      This is in reference to the BBB complaint ID: ******** we received regarding the compensation.

      Upon reviewing the details you provided, we were unable to locate the study information corresponding to the following study reference IDs:
      5/18/24 Study Reference ID: *************
      7/25/24 Study Reference ID: **********
      8/20/24 Study Reference ID: **********

      It appears these references do not match any records from our company, M-panels. We also understand that *** may be a different organization entirely, and we have no affiliation with them.

      To help us narrow down the search and resolve this matter promptly, could you kindly respond with the study ID from the email invitation you received? The Study ID is typically in the format 'R12345.' This will assist us in locating the correct information.

      We look forward to your reply and are committed to resolving this issue as quickly as possible.

      Best regards,

      M3 Support Team

      Customer Answer

      Date: 01/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this company is likely not related to MMP or M-panels. M3 appears to be a different company. 

      Sincerely,
      ****** *****

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted by M-Panels to complete an online survey for $25. Two months and many correspondences later I have received nothing. Now they refuse to answer emails. I want to be paid for my completed survey.

      Business Response

      Date: 01/06/2025

      Hi *****/Team,

      We would like to inform you that we are actively working with the concerned team on the issue and have communicated with the user ***************************** Weve informed them that we will provide an update at the earliest.

      As we've just returned from the holiday break, we are currently managing a higher-than-usual volume of emails, which has caused a slight delay in our response.

      Please rest assured that we are prioritizing this matter and working to resolve it as quickly as possible.

      We hope this information is helpful, and if you have any further questions or need additional assistance, please dont hesitate to reach out.

      Best regards,
      M-panels Support

      Customer Answer

      Date: 01/06/2025

       
      Complaint: 22758307

      I am rejecting this response because: they have been "working with me" on payment for 2 months now. With many conflicting answers. Then they ignored my emails. I have given them SIX weeks to issue payment and now they want to use the holidays as an excuse. They had plenty of time before the holidays to address this matter so I reject this. They are simply biding for more time when this should have been taken care of weeks ago. 

      Sincerely,

      ***** ******

      Business Response

      Date: 01/14/2025

      Hi *****,

      Please be informed we have processed the compensation to ***** ********* (user) for the study ******. However, as the user has complained that they are unable to use the gift card, we have asked to share the screenshot so we can check and assist further.

      We shall keep you posted on the end resolution.

      Regards,
      M3 Support Team

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a paid survey for this company over a month ago, for $50. Payment at first was told 2-5 business days. Upon checking their website it stated 2-3 weeks. I have tried contacting this company via email and phone. No one has responded. Not even the employee that emailed me the survey. I just want my incentive as promised.

      Business Response

      Date: 12/05/2024

      Hello ****** ******,
       
      Thank you for contacting M-Panels Support.
       
      We are reaching out in reference to your BBB complaint ID: ********, regarding the $50 incentive for the study completed over a month ago, which you have not yet received.

      To further investigate this issue and assist you in resolving it promptly, we kindly request that you provide the following details:
       
      Registered User ID (Please confirm if it is User ID ******* on your M3 Global Research account)
      Study invitation email
      Study completion email   

      Once we receive this information, we will be able to expedite the review and ensure that this matter is addressed as quickly as possible.
       
      Thank you for your cooperation. We look forward to your response.
       
      Regards,

      M-Panels Support.


    • Initial Complaint

      Date:11/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2023, I was contacted by these people to participate in a survey (R62877). On Wednesday, September 13, 2023, I drove to an address in ******** ******* to participate in a panel about a new product. Six weeks later, I went to withdraw some of the honorarium from their payment system and had to wait a week before I could due to having to change my password. I was offered two options: an amazon gift card or a virtual ***** I chose the latter. That was November 8, 2023. By Friday, November 10, I had not received it, so I contacted their email and was told I would have to wait two days. No explanation was given as to why. On 13 November, I called and spoke to someone in *****, who told me to check back by the end of the day. As of the following day, no funds. I attempted to contact by phone again; this time it automatically went to voicemail. They owe me $800.00 for my services. These foreigners are nothing but thieves. Indeed, the amount they have stolen is tantamount to a felony in most states. As of 11/14/23, the amount of payment I requested is still listed as pending approval. A legitimate company would have handed me a legitimate check for the amount of the honorarium when I completed my services. Do not use them.

      Business Response

      Date: 11/16/2023

      Hello *********************,

      Thanks for reaching out to M-panels.

      According to our records: - Payment of $200.00 was completed on 11 Nov.

      Kindly feel free to drop me a line with the study code if any other honorarium is still not processed.

      Once again, we thank you for your kind patience and continued patronage of m-Panels.


      Regards,
      M-panels Team

      Customer Answer

      Date: 11/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I wonder if the right company was contacted.  I have received a payment from M3 research for $200.  However m-panels (maybe they are a branch of the same company?) was the one where there was a problem.  However, I am happy to report that they finally released the funds (no reason was given as to the delay).  I did find it interesting that I had no problems receiving calls from their number, but when I called, there was a message that "no one was able to accept the call".  Again this is with m-panels, NOT M3.

      Thank You

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/27/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is clearly fraudulent. They present themselves as a medical survey company inviting medical professionals to take paid surveys. You take your time and make your professional opinions completing these surveys only to never be paid. They respond to an initial email only acknowledging your participation and state the case will be escalated then never respond ever again. I have dealt with numerous medical survey companies and have never ever had any issues with payment. I am owed for multiple surveys and after reading others complaints realize I will not be paid. Be warned, MMP is a scam!

      Business Response

      Date: 11/02/2023

      Hi ******,

      Thanks for reaching out to M-panels.

      We did check all the resources couldn't find your participation history in the past.

      We deeply regret the inconvenience caused to you.

      Once again, we thank you for your kind patience and continued support of m-Panels.

      Regards,
      M-panels Team.

    • Initial Complaint

      Date:08/23/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used my medical expertise to answer surveys and expected to receive the promised honorarium.

      Business Response

      Date: 09/06/2023

      Hi ******,

      Thanks for reaching out to M-panels.

      We did check all the resources couldn't find your participation history in the past.

      We deeply regret the inconvenience caused to you.

      We have a lot of studies scheduled for the next few weeks - please check the new survey invites and participate at your convenience.

      Once again, we thank you for your kind patience and continued support of m-Panels.

      Regards,
      M-panels Team.

    • Initial Complaint

      Date:04/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      m-panels not issuing new password for my account so I cannot claim honorarium

      Customer Answer

      Date: 04/25/2023

      *******************************************************

      Montral **

      H1T 2M4 ******

      Business Response

      Date: 04/27/2023

      Hi *****,

      Thanks for reaching out to M-panels.

      Study ID *******- is available for online redemption.

      To redeem, log into your dashboard here: ?***************************************

      Once you redeemed, you will receive your incentive within 1 - 2 weeks.
      If you choose Amazon eGift reward as your redemption type - you will receive an email from *******************************
      If you choose the eVisa card reward as your redemption type - you will receive an email from **************************************** 
      If you forgot the password. You can generate a new password by using the Forgot Password option 
      If youre unable to redeem, Kindly forward us the screenshot of your account honorarium section. I'll escalate this to the backend team for redemption.
      We tried to reach you on the phone but was unable to get through.

      Please do not hesitate to email/call us if you have further questions.


      Regards,
      M-panels Team.

      Customer Answer

      Date: 04/27/2023

       
      Complaint: 19971594

      I am rejecting this response because: your web site is not generating a new password, multiple attempts

      Sincerely,

      *********************************

      Business Response

      Date: 08/03/2023

      Hi **************************,

      Thanks for contacting the m-panels team.

      I have sent the link to reset the password, kindly check your email and reset the password.

      Kindly clear cookies & retry in the same browser or open the link in a new browser.

      You can reset the password using below link.

      *********************************************************

      Once again, we thank you for your kind patience and continued support of m-Panels.

      Regards,
      M-panels Team.

    • Initial Complaint

      Date:01/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have participated in studies with m-panels for few years. However in 2022, I have not received most of the compensation for the studies. They have emailed me Amazon Gift cards however they were already redeemed by someone else other than myself. When I tried to reach, there is only one individual who answers phone every time Mr. ************ and he is the only one who answers all the emails as well. I contacted Amazon and they also confirmed that Amazon Gift cards have been already redeemed by someone else. Amazon has the names of individuals who are redeeming these gift cards. I am unable to get compensation worth approximately $300 for the services that have been rendered by me. Your assistance in this resolution is greatly appreciated. Thank you.

      Business Response

      Date: 01/31/2023

      Hi *******************************,

      We see that the rewards are already been claimed, please see the attached file for your reference.

      We appreciate your time and patience.

      Please do not hesitate to contact us with any questions or if we can be of any further assistance.


      Regards,
      M-Panels
      See Attachment/File: A-40166_Claim_Status ******

    M-panels is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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