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Business Profile

Auto Body Repair and Painting

Perrigo's Auto Body, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car in last week and received 2 quotes to fix the fender. *********************** provided the quotes. One for $661.48 had extra parts that he decided were not necessary. The second quote was for $449.79.BOTH quotes had the same labor amount of 2.2 units @ $286.00, even though the second quote did not need the same amount of labor as the first. I took my car in at 11:40AM today Friday 7/21/23. A very young man was there waiting for me and ready to start work on it. He said it would take less than an hour, so I went for lunch. 15 minutes later I got a call from ********* saying my car was ready! When I went in to pick up my car, I was surprised that the labor amount for the bill was $286.00 for 2.2 hours of work! I said to the young man, that it only took 20 minutes to repair and could the labor amount be corrected? He said to me "That's how we make our money". Basically OVER charging for labor. I'm writing to you directly ********** in hopes you can correct my bill as you're listed as the owner of this shop. I did hand over my credit card and paid the full $449.79. I'm asking to be refunded at the very least for one hour of labor $130.00.

Perrigo's Auto Body, Inc. is NOT a BBB Accredited Business.

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