Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam... Scam... Scam! Do not order Express shipping with the highest charge from Windsor!! Do so at your own risk! I paid 25 extra dollars for next day shipping. They told me after the fact that I would have to wait two to three business days to process the order. Then another two days for them to ship Express. It was listed as next day shipping. When I called them I asked him if it was coming by *** or ****** I was told it would be coming by the ****************************. Everyone knows that **** is snail mail, and if it was truly expressed I would have received my order days ago. My event is now coming up. I am now forced to have to go find a dress in person. Do not purchase from this company online unless you want to be screwed over with shipping. Also the reviews are all true! They tried to scam you out of your money when you try to return. You will not be refunded the money for the express shipping. So I'm out of $25 when I paid for Express. Also they're trying to charge me $20 to send the item back so now I'm having to come out of pocket and still have not received my money back. I placed my order 4 days ago, and I still have not received any tracking information. Mind you I paid for next day shipping for Express. They are a scam scam scam! bI will never order from this company ever again!!!

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saddened and disappointed by the delivery and customer service, or lack thereof. I placed my order of a formal dress and block heels late night on Sunday, October 20th. The items were needed for a wedding event on Sunday, November 3rd. I tried to be patient and keep positive that the order would arrive in a timely manner; why wouldnt it, right? It shipped out on Tuesday, October 22nd from ************ and I live in ***************, **. I see it arrives in *************, ** on Saturday, October 26th. Im thrilled, hoping Ill receive it possibly Saturday or early the following week since thats roughly only 30 minutes away. On Wednesday, October 30th, tracking states in transit to next facility; still patient, still calm. Then no more updates until yesterday, November 5th. The package arrived in ******, **! IT WAS ALREADY IN ******* DONT LIVE IN ***********! I finally call customer service and asked them to cancel the order. Their reply is they cannot because it was already shipped. Their solution was to open a lost package claim and send a re-shipment. I explained that I no longer want the items as theyre unnecessary since they didnt arrive in time and I already attended my event without them, I just want my money back. Now theyre telling me that I need to dispute the charge with my bank because theyre unwilling to provide a refund since I still may receive them. I dont understand why they cant request a pull back with the shipper (I used to work in customer service and that was a solution). I asked to speak with a supervisor and they were unable to transfer me and instead had to scheduled a call back. I did not get a call back and had to follow up with them the next day (today). Then they claimed that call backs are usually handled with 24 hours, although this was not disclosed to me. Overall, Im very unhappy with how the company does business which ***** because I like the products but now I will be forced to no longer shop with them.

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Fed ex regarding my lost package they claimed they left at the lobby. I contacted the store where I purchased the item and they have denied my refund despite the fact that the package was left to a partial address aka my lobby and not my apartment door. i have been going back and forth with them via email and they say "oh well it says delivered" although package was left in unsecure location I did not request

• Initial Complaint

  Date:01/19/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Windsor on 01/13/2024. I paid extra money in order for the items to arrive in 1-5 days. The order did not arrive on time. I called the company but they declined to help me out stating caveats that were not made clear prior to my making the purchase. The items were for my daughter who has a dance on Saturday. She will not get to use these items. As a result, I would like to return the items. But, the website states that I have to pay the shipping costs of sending back the items. So, not only did I lose the money from the rush delivery, but I will now lose the money from the return.I am requesting that I be reimbursed for the 1-5 day rush delivery, and that the company pay the costs of shipping for the return of the items. Furthermore, I request that the make it explicit that the shipping options include that items may/will be delayed by weekends, holidays, and processing. I am also open to other reimbursement suggestions from the company.Below please find my order number: S55150748.

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dress and some heels last night (December 25 2023) and I forgot to hit the standard shipping option so I could receive my dress & heels before New Years. I looked all over the website there was no alternative to cancel the order like any other normal website. I contacted support asking if there is either way I could pay them for faster shipping or if I could just cancel the order so I can re-order. They said no to both options and told me I was just going to have to return it. This is bad business ethics. Its out of pure laziness of the company to not accept cancelations or another helpful alternative because it hasnt even been a full 24 hours yet and I highly doubt my order has shipped. I would given the company more money and business if they just offered me a helpful alternative instead of just crossing their arms and telling me, ****. Nothing I can do.Now youll loose more business because Im just going to have to return the items and never shopping here again if the customer service is so poor.

• Initial Complaint

  Date:01/02/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store *********** Store #***** Hello, I visited your store on December 28, 2023, and unfortunately, had an unpleasant experience. The manager on duty accused me of stealing jewelry after I removed a dress from a mannequin without notifying her. I apologized, explaining there was no one available to assist me. The manager snatched the dress from my hand, advising me to inform someone next time. Shortly after, she questioned me about the jewelry, suggesting I had put it in my purse. I assured her I hadn't seen any jewelry and even offered to have my purse checked. Despite having over $100 worth of items to purchase, I was met with a dirty look and rushed to complete my transaction as the store was closing even though it was only 6:30pm. As someone who works in retail, I understand the importance of not assuming customers are stealing and treating them with respect. Additionally, the manager limited entry for others and explicitly told young girls the store was closing, creating an unwelcoming atmosphere. This experience left me feeling violated in multiple ways. I hope you can address these concerns to improve customer satisfaction. Thank you.

• Initial Complaint

  Date:03/16/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last fall I shopped at Windsor in-store for additions to my Halloween costume. When I was checking out at the register, the associate asked for my e-mail address but DID NOT ask if I wanted to subscribe to Windor emails. I stupidly provided my e-mail and have been inundated with spam from Windsor. I've tried, on multiple occasions, to unsubscribe from Windsor's e-mail list but the unsubscribe link hidden inside their e-mails doesn't actually work and is either broken or literally doesn't exist. I do not want to receive any more of their promotional e-mails and I have no idea how to get them to stop sending them.

• Initial Complaint

  Date:11/01/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a dress on October 23rd online as my local store did not have the correct size in stock. Processing is said to be 1-3 business days. It still was not processed on October 31st. I called and was told "of course it's outside the processing window I'm sorry do you want a refund." I explained I bought the dress for a dance so a refund isn't helping at all. The agent said she can reach out but it will take another 48 hours for internal communication response. Her suggestion was I pay for the same dress again. I said that seems odd why would I buy it again. She responded its still available and she would expedite shipping for free since the dance I informed is Novemver 7th. I get get ky card to pay again and she advises well i cant expedite it because the dress isnt in the warehouse its in a location. She then said I don't want to get your hopes up this is going to be canceled it's probably damaged do you want the free shipping for something else. I asked why would they wait 8 days to say that she said "oh you would have been told when they cancel it". They have ruined homecoming for a 14 year old and have terrible business practices. Why would I be told 3 different stories for the dress and even told to buy the same dress which FYI is still showing available online to ruin another child's memories.