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          Business Profile

          Preserved Flowers

          Venus et Fleur, LLC

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          This business is NOT BBB Accredited.

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          14 Customer Reviews

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          • shahriar s

            02/15/2024

            I chose this product because i wanted to give a little happiness to my wife. it was her birthday and she lost her mom same day, therefore I spend a good amount of money for delivering long lasting roses for next day delivery. I placed order at 519 PM. on Thursday. It was no phrase or warning for next day delivery and they charged me $29 extra for next day delivery. Order did not receive as it was promised. I called them and inquire about this anomaly and representative just was sorry and dd not have any explanation. When I asked to talk with the manager, after half an hour waiting on line, she mentioned that there is no manager to supervise her. Parcel arrived 5 days later in bad shape. Damage had been done and instead of helping my wife emotional status, it added on discouragement and dissatisfaction to a good thought and action!! This company cannot deliver what they promise even when considerable money that they ask for their product is fully and immediately is paid. That is a breach of contract which should be punishable. Being sorry is not enough for a faulty behavior.

          • Lynette S

            02/13/2024

            Horrible!!! this company has clearly went down. Ive purchased flowers in the past and had no complaints. My daughter sent me flowers for my birthday and its been a nightmare. The flowers wee small and flat, not like before. The customer service is horrible, all they do is make excuses and dont do what they say!!! My order was for the five flowers in a case. The sent one flower as a relplacement.

          • Richard C

            12/26/2023

            I placed an order on 12/6 and it did not ship until 12/18, I paid for it to be delivered between 12/18 and 12/23.Tracking information states it wont arrive until 12/26. Called customer services multiple times just to receive the run around and then was offered a weak compensation. The first offer was 10% then 15% then 20% refund. They stated that a second order was shipped overnight and would arrive on time and it was never sent either. Whole company is a scam that took off because of social media. Buyer beware.

          • Sandra G

            10/14/2023

            Company claims its flowers are to last up to a year but do NOT manage the intake dates of its products sold in boutiques. Employees are not able to communicate when the arrangements they are selling arrived to their store locations in shipment deliveries and just sell the stock all in the fashion of promising integrity of up to a year after purchase date. Some of the floor displays Ive seen in the store for months, as I work across from a store location in the shopping center of one of their boutiques Ive literally seen the same arrangements in their for months and they say its going to uphold the same integrity across the board. Ive seen them drop rose oil into the displays to then lie and say its a natural fragrance their product emits. Wow

            Venus et Fleur, LLC Response

            10/17/2023

            Hi ******, We are so sincerely sorry to hear that you are not happy with your experience at Venus et Fleur. We would love the opportunity to hear more about what went wrong and how we can rectify this for you. If you can please reach out to customer service referencing this review, they will forward you to the correct representative to speak with further. We hope to hear from you soon!

          • Alyssa N

            02/01/2023

            My favorite floral arrangements on the market! I love having flowers around the house all year round. But, buying and styling fresh flowers is unrealistic with my schedule. So, finding Venus was a gamechanger. I have purchased several arrangements from them and I am so pleased with the process from order to receiving the flowers. I recommend to all my friends and family for the most luxurious gift!

          • Sondra B

            02/01/2023

            I received the mini rose box as a thank you gift. They are beautiful and smell so wonderful! I like that it came with instructions so I know how to take care of them. What a neat gift idea!

          • Lemon D

            02/01/2023

            I received a Venus et Fleur eternity rose arrangement as a gift and I couldn't be more impressed! The fragrance of the roses was so fresh, and the flowers themselves were gorgeous! I've had my flowers for several months now and they still look amazing - I'm excited that they will last a whole year! I'd love to order more of these beautiful roses soon!

          • Nikki O

            02/01/2023

            The roses I have from Venus et Fleur have lasted 4-5 years. The scent lasts about a year but even beyond if you smell the arrangements closely you can enjoy the rose scent longer. Every time I have sent these as a gift, it has made a huge impact on that person and it really is the best gift for most occasions because it lasts so long, and it unique compared to buying something people expect to get for occasions like fresh floral, or just a card etc. Customer service has always been very helpful to me and responds within a minute to help solve any issues with shipping that have happened (which are rare but it has happened due to them being at the mercy of their shipping providers). Ultimately I am really impressed with the quality of the arrangements, the service and will continue to buy from VEF.

          • Andrew F

            01/08/2023

            BEWARE OF THE CANCELLATION POLICY I ordered an arrangement on 8pm Saturday evening, January 7 to arrive prior to February 13. I woke up on the following Sunday morning, January 8, second guessing my decision and emailed the Company at 1pm on January 8th asking to hold off on my order. They said it was non refundable and already in process. A month before it would even need to be shipped out. What a joke! I know I was partially at fault for placing the order, but it's truly astounding that they are not flexible or accommodating enough to cancel. And I chose one of the most popular arrangements on the site. Be careful, and know they will try and take your money! I'm not the only one with this experience.

            Venus et Fleur, LLC Response

            01/20/2023

            On our website, we do state under our policy that "your order cannot be canceled or modified in any way once the order has been placed." However, we did make a one time exception and canceled this order. We also offered the customer a $30 gift card for the inconvenience.

          • Barry K

            09/27/2022

            Son bought roses from Venus et Fleur for my wife's birthday.beautiful when they arrived.months later flowers started to unravel and flowers faded.they were expensive and when I notified the company they it could happen and there was nothing they could do.the ad says they could last 3 years.they refused to do anything.they turned a happy surprise into a horrible experience.do not deal with this company.

            Venus et Fleur, LLC Response

            09/28/2022

            Hi Barry,
            After taking a look into this, unfortunately, it has been over 6 months since the arrangement was received. Due to the time frame and the type of effect on the roses, we are unable to provide a replacement or a refund. It is normal for the roses to change slightly in color especially as it gets closer to the year mark, but this can be a process that is quickly sped up when the arrangement is left in sunlight or a warm environment. Seeing as it has been six months since it has been received, we are not able to provide a replacement because it is possible that the care instructions were not followed as directed. On our website we do state that our roses do live for one year and not three. We sincerely apologize again for any inconvenience.

          Customer Review Rating

          2.14/5

          Average of 14 Customer Reviews

          Contact Information

          9115 Dice Rd

          Santa Fe Springs, CA 90670-2538

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          Business hours

          9:00 AM - 6:00 PM
          Business Hours
          8:00 AM - 9:00 PM
          8:00 AM - 9:00 PM
          8:00 AM - 9:00 PM
          8:00 AM - 9:00 PM
          8:00 AM - 9:00 PM
          9:00 AM - 6:00 PM
          9:00 AM - 6:00 PM

          BBB Rating & Accreditation

          A+

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          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

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