Business Profile
Preserved Flowers
Venus et Fleur, LLCHeadquarters
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Reviews
This profile includes reviews for Venus et Fleur, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.23/5 stars
Average of 13 Customer Reviews
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Review fromRachel D
Date: 05/11/2025
1 starRachel D
Date: 05/11/2025
DO NOT BUY from Venus et Fleur for ANY reason. Their product is terrible. Deceptive. My young teen daughter saved her own money and bought me what she thought was an arrangement she saw at a car dealership. It was about $160 in all when she paid for taxes and shipping. The "thing" that arrived was literally fit for a doll house. It was so tiny, and she was so embarrassed. Also, they were on their side with petals fallen off and streaking on their gift cards. They will not do returns which is criminal. Do NOT order from this place for ANY reason.Venus et Fleur, LLC
Date: 05/13/2025
Hi ******,Were so sincerely sorry for any inconvenience with your order. After reviewing the details, we can confirm that the arrangement you received was in its natural state. It appears there was a loose string and some movement during transit which may have caused the cards to shift and take on some color from the roses.We completely understand how this may have impacted your experience, and our team was happy to send a complimentary gift to make up for the inconvenience, especially since the cards did not arrive in perfect condition.We always aim to be as transparent as possible about the size of our arrangements. On the product page for this arrangement, we include both hand-held images for scale and dimensions in the description to help set accurate expectations.Unfortunately, were unable to accept returns for our products, as they are carefully packaged in a specific way to ensure they arrive safely and in pristine condition. Once opened and repackaged, we cannot guarantee the item will return to us in its original quality.Review fromshahriar s
Date: 02/15/2024
1 starI chose this product because i wanted to give a little happiness to my wife. it was her birthday and she lost her mom same day, therefore I spend a good amount of money for delivering long lasting roses for next day delivery. I placed order at 519 PM. on Thursday. It was no phrase or warning for next day delivery and they charged me $29 extra for next day delivery. Order did not receive as it was promised. I called them and inquire about this anomaly and representative just was sorry and dd not have any explanation. When I asked to talk with the manager, after half an hour waiting on line, she mentioned that there is no manager to supervise her. Parcel arrived 5 days later in bad shape. Damage had been done and instead of helping my wife emotional status, it added on discouragement and dissatisfaction to a good thought and action!! This company cannot deliver what they promise even when considerable money that they ask for their product is fully and immediately is paid. That is a breach of contract which should be punishable. Being sorry is not enough for a faulty behavior.Review fromLynette P
Date: 02/13/2024
1 starHorrible!!! this company has clearly went down. Ive purchased flowers in the past and had no complaints. My daughter sent me flowers for my birthday and its been a nightmare. The flowers wee small and flat, not like before. The customer service is horrible, all they do is make excuses and dont do what they say!!! My order was for the five flowers in a case. The sent one flower as a relplacement.Review fromRicco C
Date: 12/26/2023
1 starI placed an order on 12/6 and it did not ship until 12/18, I paid for it to be delivered between 12/18 and 12/23.Tracking information states it wont arrive until 12/26. Called customer services multiple times just to receive the run around and then was offered a weak compensation. The first offer was 10% then 15% then 20% refund. They stated that a second order was shipped overnight and would arrive on time and it was never sent either. Whole company is a scam that took off because of social media. Buyer beware.Review fromSandra G
Date: 10/14/2023
1 starSandra G
Date: 10/14/2023
Company claims its flowers are to last up to a year but do NOT manage the intake dates of its products sold in boutiques. Employees are not able to communicate when the arrangements they are selling arrived to their store locations in shipment deliveries and just sell the stock all in the fashion of promising integrity of up to a year after purchase date. Some of the floor displays Ive seen in the store for months, as I work across from a store location in the shopping center of one of their boutiques Ive literally seen the same arrangements in their for months and they say its going to uphold the same integrity across the board. Ive seen them drop rose oil into the displays to then lie and say its a natural fragrance their product emits. WowVenus et Fleur, LLC
Date: 10/17/2023
Hi ******, We are so sincerely sorry to hear that you are not happy with your experience at Venus et Fleur. We would love the opportunity to hear more about what went wrong and how we can rectify this for you. If you can please reach out to customer service referencing this review, they will forward you to the correct representative to speak with further. We hope to hear from you soon!Review fromAlyssa N
Date: 02/01/2023
5 starsMy favorite floral arrangements on the market! I love having flowers around the house all year round. But, buying and styling fresh flowers is unrealistic with my schedule. So, finding Venus was a gamechanger. I have purchased several arrangements from them and I am so pleased with the process from order to receiving the flowers. I recommend to all my friends and family for the most luxurious gift!Review fromSondra B
Date: 02/01/2023
5 starsI received the mini rose box as a thank you gift. They are beautiful and smell so wonderful! I like that it came with instructions so I know how to take care of them. What a neat gift idea!Review fromLemon D
Date: 02/01/2023
5 starsI received a Venus et Fleur eternity rose arrangement as a gift and I couldn't be more impressed! The fragrance of the roses was so fresh, and the flowers themselves were gorgeous! I've had my flowers for several months now and they still look amazing - I'm excited that they will last a whole year! I'd love to order more of these beautiful roses soon!Review fromNikki O
Date: 02/01/2023
5 starsThe roses I have from Venus et Fleur have lasted 4-5 years. The scent lasts about a year but even beyond if you smell the arrangements closely you can enjoy the rose scent longer. Every time I have sent these as a gift, it has made a huge impact on that person and it really is the best gift for most occasions because it lasts so long, and it unique compared to buying something people expect to get for occasions like fresh floral, or just a card etc. Customer service has always been very helpful to me and responds within a minute to help solve any issues with shipping that have happened (which are rare but it has happened due to them being at the mercy of their shipping providers). Ultimately I am really impressed with the quality of the arrangements, the service and will continue to buy from VEF.Review fromAndrew F
Date: 01/08/2023
1 starAndrew F
Date: 01/08/2023
BEWARE OF THE CANCELLATION POLICY I ordered an arrangement on 8pm Saturday evening, January 7 to arrive prior to February 13. I woke up on the following Sunday morning, January 8, second guessing my decision and emailed the Company at 1pm on January 8th asking to hold off on my order. They said it was non refundable and already in process. A month before it would even need to be shipped out. What a joke! I know I was partially at fault for placing the order, but it's truly astounding that they are not flexible or accommodating enough to cancel. And I chose one of the most popular arrangements on the site. Be careful, and know they will try and take your money! I'm not the only one with this experience.Venus et Fleur, LLC
Date: 01/20/2023
On our website, we do state under our policy that "your order cannot be canceled or modified in any way once the order has been placed." However, we did make a one time exception and canceled this order. We also offered the customer a $30 gift card for the inconvenience.
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