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Business Profile

Wigs

TideBuy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could give a ZERO, I would.False information, fraudulent representation, and just an overall scam. Cancelled my month old order for lack of shipment and lack of just plain honesty. Either you have stock or you dont. Either you provide quality products valued at 100s of dollars each, or you dont. No real customer service given. All messages seem automated.

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order, number 8593, in the amount of $195.96 on 3/10/23. ******** was expected to arrive in early April 2023. I made contact with customer service to find out order status and received a delivery tracking number AS750154758CN. I was told the delivery would be made within 6 to 11 days from 3/24/23. On 4/9/23 I received an update from customer service that the delivery would be made in 4 to 5 days. On 4/17/23 I informed customer service that the order was still not delivered. I was offered a refund and told the order was lost. I agreed to a refund on 4/19/23. I was told the refund would take 3 to 5 days. I asked for on update on the refund on 4/26/23 and was told that there was a possible system delay and they would refund with my reminder. On 4/30/23 I recieved an email that the refund was successful but my bank could take 1 to 5 days to show the credit. I tried to file a dispute with *******, the account I used to pay for the order, 7 times. ******* denied the claim and the only documentation they provided as the deciding factor was a charge slip that showed the charge. CashApp then closed my account stating that I did something against their policy. They could not tell me why but instead sent me a 400 or so paged document and told me to try to figure out what I did to cause my account to be closed. I then contacted Tidebuy customer service to find out status of refund on 5/16/23, 10/15/23, 1/31/24, & 2/19/24. I have not had a response to any of those emails. I've since moved and have a new address and new bank account. I've let customer service know this in my most recent emails to them.

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shampooer from this company on October 3rd, 2023 and was instructed to wait ***** business days. I was never sent a confirmation email, no tracking number nor updates, and NO PRODUCT WAS EVER RECEIVED! I NEED a refund. The order number for the site is G106208.

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered safflower seeds from them at the company called nice goods now its ericdress I paid ***** for the seed after ordering seed I looked up web site it didnt exsist , then went back on ****** under safflower seeds and that company nicegoods no longer was there. They took my money but never recieved the seed this was back on July 28 2023

  • Initial Complaint

    Date:08/25/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received product kardiamobile ordered july19th and confirmed email product shipped. Tried tracking number and failed.

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On about June 28 2023 I sent money for a lawnmower and never received it. I tried to email many addresses and they didn't exist.

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received the dryer I ordered. I was told it was lost in shipment. I asked for a refund but I was always told it was being urged but I never received it.

  • Initial Complaint

    Date:07/29/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pool sand fliter pump for $69.99 back in march I paid for it with my cash app card they took the money off immediately never sent me a recipt a tacking number. I havent received nothing from then I havent been able to get a response from them or nothing or Ive tried to email them the email doesnt go thru

  • Initial Complaint

    Date:07/05/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a car seat back in March 2023. It was shipped the beginning of April 2023. It says it was delivered in ********. I never received the car seat. I been trying to get a replacement for over a month with no luck. They sent it to ******** instead of ********. I can't tell where the exact location at either. I want a replacement and my ***** back via my new cash app.

  • Initial Complaint

    Date:05/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MY NAME IS NAA *************************.I PURCHASED A WIG FROM WIGSBUY IN MARCH, ORDER NUMBER 1511942.I RECEIVE THE **** 17TH OF APRIL AND IT WAS A WRONG ****.I CONTACTED WIGSBUY ON THE 18TH OF APRIL, AND THEY ASKED THAT I KEEP THE **** SINCE I WOULD HAVE TO PAY FOR THE RETURN CHARGE AND THAT IT WAS NOT WORTH IT.I DISAGREED WITH THEM BECAUSE SENDING ME A WRONG **** WAS THEIR ERROR. THEY THEN OFFERED ME $30 DISCOUNT WHICH I REFUSED BECAUSE THE PRODUCT I RECEIVED IS TOTALLY DIFFERENT FROM WHAT I WANTED AND PURCHASED.I HAVE SINCE NOT HEARD FROM THEM.I WANT MY MONEY BACK,PLEASE.

TideBuy LLC is NOT a BBB Accredited Business.

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