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Business Profile

Business Services

Krafton (pubg studio)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Krafton's game inZOI and participated in the "Play Together Event" by inviting my friend to the game, who I gave the money so they could also buy the game and use my invite link. That way we'd both enjoy the game and get the event items.inZOI did not give these event items to either of us despite us following the process correctly - which I have thorough proof of and have sent a support ticket to inZOI and sent them all the information and images, and even a video confirming I invited this person, and they accepted it.inZOI has not provided a resolution and it's been over 12 days (April 4th ticket was sent)----------------------When my friend clicks "Accept Invite" it says "Invited By xJayeSparkle#****" which is me but neither of us are getting the rewards from the ******** inZOI Nickname: xJayeSparkle My Krafton ID: xJayeSparkle#**** Friend's inZoi Nickname: Dougymomo Friend's Krafton ID: Dougymomo#**** (Though he thought it originally said **** and think it changed since lastnight?)Approx Date/Time Friend Joined: April 3RD: 11:50PM Central Standard Time Invite Link: ************************************************************************

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the time of the last month or so, I have come to realize that this particular app. Is scamming its customers. They have paid games that imply 50/50 chance. This is not even 1/100 chance. But the optics imply differently. Also they seem to scam customers on their speed drift for auto mobiles, as you are guaranteed to fail and spend much money to win..

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PUBG Corporation has removed controller support in update 32.1 of pubg game

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hey My account got banned on ********************** mobile 10/21/2020, which means two years of ban..Since the date of the ban to this day I have been trying to communicate and I have not found anyone to respond to me I tried from within the game and via e-mail and through the claim in the file and I did not get a response from a real person, only automatic responses..I hope you understand my position and my mental state I'm really tired My account was banned without any reason and without anything and I did not do anything against the laws.I tried many ways to no avail to get my account unlocked I hope this message reaches a real person and helps me because I am really psychologically destroyed I've been playing this game since the second season, and I spent a lot of time and money because I really liked this game Is it logical and reasonable that I can't find a real person who writes to me to help me?I really hope someone can help me My ID in the game: *********

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want a refund of every ***** I've spent on this app due to lack of support and glitches and unable to play fairly due to having mic bans and others things that prohibit normal play. I have paid money to play and should not be banned from normal play if I pay money to play.

  • Initial Complaint

    Date:07/30/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an unpleasant surprise. Until then, I was playing on my regular account without any issues. I went on vacation, and when I came back and tried to open the game, I was greeted with a message on my screen saying that I was permanently banned. I contacted the company and tried in every possible way to resolve the issue amicably, as even they don't know the reason for my ban. They claimed cheating, despite the fact that I have never used cheats in any game. They can conduct any investigation they want. As a result, I am now prohibited from playing the game where I spent a lot of money on battle passes, weapon skins, and leveling up weapons, and yet they simply prevent me from playing, making accusations without any proof. I want them to unlock my account so that I can return to the game, or alternatively, refund the money I spent on the game and its items. Furthermore, I want the *** ban removed from my Steam account, as it looks terrible and causes people to think I am a cheater, which I am not. I am being harmed, as I play other games like CS and others on Steam, and people accuse me of cheating because of the message on my profile due to the PUBG company. So I hope they unlock my account as soon as possible or refund the money I spent and remove the restriction from my Steam profile.ACCOUNT DATA: E-mail: ********************* Steam ID : ***************** Nickname PUBG: DiGao-ES

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The designer or engineer and or entity of the game PUBG as known as Players Unkown battle ground(s) deliberately coded in code there that affects the way that the analog sticks function, by inherently creating stick drift as commonly known to the public of that term. There has been no fix to this and this can be proven via live monitoring of the game, via either visual, and or relating to further depth of examining memory code.Replacement controllers do not fix this issue which further enhances the degree to which this is a coding issue that they the designer/company and or entity fails to acknowledge. Initially I paid for this game prior to it becoming free to play its G coins and ** POINTS do not amount to the aggravation caused by their failure to acknowledge a known issue. They must respond and ensure the public community who plays and supports this or any commodity that they will promptly promise to resolve.

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My iD: ********** Date: 26th December.On 25th december, i have bought some ** using my official apple id but when i saw my bank statement there were some additonal charges so i called my bank and opened a dipsute. My mistake one of my ** transaction for pubg mobile was refunded and on the next day when i woke up, my id was banned. So i have tried to contact them and they told me to recharge the ** using their midasbuy and my id is going to be unban. I rechaged **** ** in just few minutes and now its been a week even passed the begining of the month and they have not unbanned my id. I have told them what happened it was a minor error i didnt do it on purpose but they have ruined my christmas as well as the new year. Kindly get my id resotred ASAP.

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I was a Royal Pass member in PUBG and had many costumes. When PUBG got banned in ***** and BGMI was introduced, my friend was able to transfer their old PUBG account to BGMI with the same name. However, when I attempted to do the same, my old PUBG account didn't load in BGMI and a new account was created instead.I would appreciate your assistance in transferring my old PUBG account to BGMI. My ****************** ID is ********** and my new BGMI ID is ***********. Both are linked with the same Face account.Thank you for your help.

    Business Response

    Date: 08/27/2023

    Hello

    In response to your inquiry about migrating your game data, we regret to inform you that the data migration process was available until December 31, 2021, 23:59:59 (UTC) for both Android and iOS users.

    Here is the notice regarding the content:****************************************************************************

    We apologize for being unable to assist.

  • Initial Complaint

    Date:08/03/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PUBG is a game and I got charged $3000 from them. Who spends $3000 on a game? I have contacted my bank Chase and reported fraud but they couldnt help me. Now I have -$2900 on my bank account. Please help me out. Im going to end up homeless . I will not have money to pay my rent

    Business Response

    Date: 08/13/2023

    Greetings,

    We extend our appreciation for reaching out regarding PUBG.

    Regrettably, we find ourselves unable to authenticate the details presented within the attached bank transaction records. In light of this, we earnestly suggest that you initiate direct communication with the marketplace platform through which you conducted your transactions, seeking clarification.

    Moreover, we kindly request your understanding that ********* purview is limited to the management of PUBG Mobile KR and JP editions exclusively. Consequently, for matters pertaining to global versions, we humbly direct your inquiries to the following official address:

    ? For inquiries regarding Global PUBG Mobile: ****************************************

    We express our gratitude for your attention to this matter.

    Sincerely,

    Customer Answer

    Date: 08/14/2023

     
    Complaint: 20417988

    I am rejecting this response because:
    Please try with the email that they provided because I really tried all that and they never respond to me. They made this so hard so people dont get their refunds. They are nothing but thieves.
    Sincerely,

    ******************

Krafton (pubg studio) is NOT a BBB Accredited Business.

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