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Business Profile

Concert Promoters

UMG Commercial Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concert Promoters.

Complaints

Customer Complaints Summary

  • 946 total complaints in the last 3 years.
  • 85 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered "Taste" 7 in from the Canadian store on October 1, 2024 (order # *************/ refer # SCCA4680), as well as "Bed Chem" 7 in and the "Short n Sweet Tour is So Nice tee" in 2x on October 30, 2024 (order # *************/refer # SCCA5208). This cost over 150 dollars total.Both were delivered January 23, 2025 via ******, but we were not at home at the time of delivery. When I arrived home, both packages were completely pillaged, and am left with none of my items; all that was left was the receipts and packaging. I sent them the official Sabrina Carpenter store an email the day it was stolen. I did not receive any correspondence except the bot response.We reached out to ******, who sent us forms to send to the Sabrina Carpenter Official Canadian Store to request replacement or refund. I sent that to them February 3rd, and have not heard anything back. I have emailed again since, as I am concerned about the store finally getting to our ticket and it having exceeded the time limitation, or something similar. I still have not heard anything back, and it has been over a month since initial reach-out.I don't want them to block me from purchasing with this account in the future, but understand actions taken could result in that.

    Business Response

    Date: 03/10/2025

    Hi Kailee,

    Our apologies that this occurred. To rectify this, we can either reship Bed Chem 7in or provide you with a refund. Please let us know how you'd like to proceed and we'll be able to resolve this for you!

    Because ************** Tour Is So Nice Tee and Taste 7 in is sold out, youve been refunded to the payment method originally used at checkout. It typically takes about 3 business days for this transaction to reflect on your account, but in some cases can take up to 10.

    If you would prefer a reshipment of Bed Chem 7in, please confirm your address in the format below:
     
    Address:
    City:
    State/Prov.:
    Zip/Postal Code:
    Country:
     
    Feel free to contact us with any additional questions or concerns.

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $168 order from their website The Sound of Vinyl on Jan 5th 2025. They were to ship Jan 8th. It is now February 10th. Nothing has shipped everytime I email someone it's the same fake response that says there was a system error and they have reprocessed the order and it will ship soon. They have been saying the same think since January 10th. LITERALLY VERBATIM RESPONSE. NOthing has shipped. No one has addressed my concerns. This company has stolen money from me with no intent to deliver the goods.

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a hoodie from ****** the Veils merch site. The hoodie they showed in the pictures looks nothing like what I received. I reached out to customer service and I was originally told they would re-ship it. That was 2 weeks ago and now when I follow up they say Please know that we are here to help and will look into this issue for you. Well reach out as soon as we have more information to provide the support you need. but wont actually confirm if they will be fixing the problem when I ask. The photos on the website still show an inaccurate product despite every one I have talked to receiving theirs in the same way I have. I would like to have the correct item and/ or know what is happening and why they backtracked on telling me it will be re-shipped.

  • Initial Complaint

    Date:01/27/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a t shirt for a Christmas present December 9th. Delivery attempted when I wasn't home ( they took a pic of my door so they were at the right place and texted me. I requested delivery Jan 6. They did not communicate. I left several more date options but have not heard from the delivery service. Before the last 3 delivery possibilities were listed, I contacted the seller but have not heard back aside from an auto reply.

    Business Response

    Date: 01/28/2025

    Hi there,

    Thank you for your message. To help us locate your order, can you provide the store this order was placed from and the order number included in your confirmation email?

    Thank you, 
    **** + uMusic Customer Care

  • Initial Complaint

    Date:01/16/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order in November. Finally received in January and it was the wrong item. Ive emailed multiple times asking how to return the wrong item and get what I actually ordered. I have yet to get any response.

    Business Response

    Date: 01/16/2025

    Hi there,

    Thank you for your message. Unfortunately, the provided order number and customer details do not match any orders on the Sabrina Carpenter Official Store operated by Universal Music. The customer may wish to contact the vendor this item was purchased from for further assistance. 

    Thank you,
    **** + uMusic Customer Care

    Customer Answer

    Date: 01/17/2025

     
    Complaint: 22796705

    I am rejecting this response because:
    I did order from SabrinaCarpenterusa

    I have an email confirmation from ***************************************************

    Sincerely,

    ******* *******

    Business Response

    Date: 01/27/2025

    Hi there, 

    *************************************************** is not owned or endorsed by Universal Music. The Sabrina Carpenter Official Store can be found at ******************************************************************************. Any issues with purchases originating from *************************************************** will need to be directed to the site's proprietors.

    Feel free to contact us with any questions or concerns related to ******************************************************************************.

  • Initial Complaint

    Date:12/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The complaint is on Universal Music Publishing in ********** at ************************************************************************************ ****** ****** has stolen a Billion dollars of my music in not paying me ever in 42 years, deceiving me and the government for 42 years, never paying. me a **** dime, never returny mail, nothing. I have received no payment for400 song titles and music,television. Hate at me, Juneteenth, *********** ***********

  • Initial Complaint

    Date:12/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Taylor Swift Store/Universal Music Group have a fake accessibility policy on the website - ***************************************************************************** reality, they refuse to provide any assistance to fans/customers with disabilities, by way of completely ignoring email requests for assistance. The store and *** also exclude fans with disabilities entirely, be rewarding speed so whoever can checkout the fans, wins. Items are gone from the site in seconds. Disabled fans don't stand a chance. At least have the decency to not lie by having a fake accessibility policy.

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Sabrina carpenter album that was advertised as being signed and stamped. All three came signed only with no stamp. The website even featured video of her stamping it. They offered me a 15% refund for something they falsely advertised and I believe I should be full refunded as they knowingly sent these out with knowledge of the missing stamp.

  • Initial Complaint

    Date:09/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertisment for merchandise on website. Signed vinyl records intended to come signed and stamped, but many did not come that way including mine. When I reached out to the team I was given a 15% refund and nothing else.

  • Initial Complaint

    Date:09/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an autographed vinyl from the Sabrina Carpenter Official Store under the belief that the autographed lithograph would come "stamped", as stated on the website listing. However, upon getting my vinyl in the mail it was absolutely not stamped, as advertised. There have been fans online upset that the store will not offer a refund, even though they lied about what they sold us, and obviously they will not accept a return nor issue a refund, only a mere partial refund. I would have never purchased this if I knew it would not be stamped. The stamp is vital in purchasing this item as it helps the autograph stand out as real and not replicated or fake, and is on brand for Sabrina's current album cycle, which makes it more desirable. At the end of the day I was lied to about what I was sold and what I purchased. They have also now updated the landing page to not include the original verbiage, that I have a included a picture of below, along with my vinyl that is signed, but not stamped.

UMG Commercial Services, Inc. is NOT a BBB Accredited Business.

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