Reviews
This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.56/5 stars
Average of 212 Customer Reviews
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Review fromEkram A
Date: 05/04/2025
1 starEkram A
Date: 05/04/2025
They will take your money, not help, hang up on you. ******** customer service and SCAMMERS!!! Please save your money and never fall into this scam.GoodRx
Date: 05/07/2025
We're sorry to hear about your negative experience, *****; we would be happy to provide you with assistance. Please give us a call at ************. We're available Monday through Sunday from 6am to 9pm CT.Review fromBoran K
Date: 05/04/2025
1 starBoran K
Date: 05/04/2025
They ll SCAM you with the Gold membership specially the family bundle. DO NOT FALL FOR IT. They will take your money, not help, hang up on you, not let you speak with a supervisor. Such a waste of time and money!!!!GoodRx
Date: 05/07/2025
Thank you for bringing this to our attention, *****. We would like to look into this further. Please send us an email at ********************************** with your full name, membership ID and the email linked to your account. Our team would be happy to provide you with assistance.Review fromSabrina C
Date: 04/09/2025
1 starSabrina C
Date: 04/09/2025
I would give them a negative number of stars if it was at all possible. Absolutely horrible company that wont honor the prices listed online. They will run you around to multiple pharmacies and then waste an hour of your time on their customer service line, as if theyre working to fix their error and then just come back and say, The higher price at that pharmacy is the price. Its a complete scam. Its a bait and switch and should be illegal!GoodRx
Date: 04/14/2025
Thank you for bringing this to our attention, *******. We do our best to ensure that GoodRx coupons reflect the current pharmacy prices. While we regularly update our pricing, its important to note that we do not control changes made by pharmacies, manufacturers, or distributorsand they are not required to notify us when adjustments occur. That said, our team is currently looking into this so we can update the information and better reflect the latest pricing. We really appreciate your feedback and your patience as we work on this.Sabrina C
Date: 05/09/2025
Nice try, but take some accountability for what you are purportedly offering to consumers and maybe don't pass the **** onto the pharmacies. There is no way for us as consumers to check various generic brand names, to find the specific ones that you will or will not cover, prior to making the trip for pickup and getting an inflated price surprise!In addition, your cost adjustment customer service **** should be very knowledgeable about these supposed pricing changes by pharmacies, manufacturers, or distributers, hence their job titles, and should not keep people on the phone for an hour with the implication that they are working on a price adjustment only to shrug their shoulders at the end!!Review fromManuel L
Date: 04/04/2025
1 starManuel L
Date: 04/04/2025
I cancelled my account months ago but still getting charged. I had to replace my card so to not get charged anymore.GoodRx
Date: 04/07/2025
Hello ******, thank you for bringing this to our attention. Using the information you provided, it appeared you had a duplicate account on file. We have cancelled it and refunded all charges. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. Additionally we have removed your card info from our system. Should you have any questions, please give us a call at ************; we're available Monday through Sunday from 6am to 9pm CT and would be happy to help.Review fromRachel H
Date: 03/30/2025
1 starRachel H
Date: 03/30/2025
One day I got a free discount card in the mail from this company. It freaked me out, because I had no clue this company existed nor did I ever request a free account with them. They just...somehow obtained my email and name, and decided to make an account, membership number, and such for me and give me a card.I called their customer service and the agent was very nice, and explained that the company apparently sends out cards to people based on information given to them for marketing. Which raises questions about who on earth sent them my data, because it wasn't me personally. I feel like my own employer or pharmacy would've informed me if this was a thing to expect in the mail. Regardless, that this happened at all is deeply disturbing to me.Because the agent explained he was unable to personally cancel or delete data, I had to end the call and log onto their platform, ignore multiple pop-*** asking for information I refused to give, and ask to have my data deleted. I got an email later thanking me for getting a free account but no confirmation that the info was removed, although I got a confirmation screen on the website saying it was.I guess this is as good as I can expect, and ultimately it's probably fine since I never gave my credit card to them and therefore charging me shouldn't be possible. I also never used any services with them and the attempted delete makes it clear I didn't want to work with them.The agent on the phone was good and professional and did nothing wrong, but from a business angle, I think it is extremely underhanded and shady for a company to be opening accounts for people that weren't directly requested by the individuals themselves. Especially when I had zero notice, only the card showing up how it did.I would argue any company that needs to resort to tactics like this is probably not one you want to work with.GoodRx
Date: 04/01/2025
Thank you for your feedback, ******. We take our privacy very seriously and we've recently added the capability for all users to request the deletion of their data. You can read more about our privacy and data principles at our *************** ******************************************** request that all of your data be removed from GoodRx's systems, please submit a data deletion request by going to ***************************************************** and filling out the required form. Please note it may take at least 45 days for full data deletion. If you have further questions or need assistance, please give our GoodRx support team a call at ************. They're available Mon-Sun, from 6 AM to 9 PM CT.Review fromEverett L
Date: 03/19/2025
5 starsEverett L
Date: 03/19/2025
Good Rx Care was exceptional. Dr. ****** was professional, thoughtful and provided reliable information regarding my health. I truly appreciate your help. Highly recommend!!GoodRx
Date: 03/21/2025
We're thrilled to hear you enjoyed your GoodRx Care experience, *******! We hope you get well soon.Review fromAndrea A
Date: 03/06/2025
5 starsAndrea A
Date: 03/06/2025
I was able to save $45 today on a prescription for my dog (GoodRx for pets). Right now, with the economy plummeting, it was a huge help! I appreciate it :)GoodRx
Date: 03/07/2025
We're so happy we were able to help you find savings on your pet's medication, ******!Review fromShay S
Date: 03/04/2025
1 starShay S
Date: 03/04/2025
joke, don't waste your time. They will take your money, not help, hang up on you, not let you speak with a supervisor, and make you wait for a refund. absolute waste of time.GoodRx
Date: 03/06/2025
We're really sorry to hear that your GoodRx Care experience was not the best, ***** Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and have begun the process of refunding the appointment fee. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times.Review fromAndrew M
Date: 02/19/2025
1 starAndrew M
Date: 02/19/2025
If 0 stars were an option I would give them that. What a joke of a company. I sought out treatment for a ***. They have you answer a lengthy medical history form asking questions such as *** at Birth and Gender Identity. When you answer those questions truthfully, they don't even bother to look at them before sending you a blanket denial message because Male STIs are different and cannot be treated online like female UTI. Which just proves that they do not even read the chart of information you provide to them before they speak with you. If they had then they would have clearly seen that I was born FEMALE and I identify as a Trans-Male, hence, why my ID looks like I am a male but I am eligible for online treatment of a UTI. Still 3 days later and no matter how many times I mention this information to them they are still arguing that they can't treat me. Utterly ridiculous and incredibly unprofessional.GoodRx
Date: 02/24/2025
Thank you for reaching out, ******. We sincerely apologize for your experience.We have connected with our GoodRx Care team, and they will be following up with both you and the provider. As part of our 100% Satisfaction Guarantee, you will receive a full refund for your appointment. We recognize that you were incorrectly referred out, and we will be coaching our providers to ensure better handling of similar situations in the future. If you have any other questions, or need further assistance please send us a message through the GoodRx message center.Review fromAngela R
Date: 02/17/2025
5 starsAngela R
Date: 02/17/2025
***** *******, had all the information that I needed to sign up for this service. I am a happy *********** name is ****** **********GoodRx
Date: 02/20/2025
We're so glad to hear they were able to provide you with assistance, ******!
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