We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exercise and Wellness

Myx Fitness, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

This profile includes complaints for Myx Fitness, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Myx Fitness, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bike from this company 4 years ago. The past 6 months or so I have been having trouble with the tablet. I contacted them numerous times and they tell me because its out of warranty they will not replace the tablet free of charge. I do not accept that after 4 years that I can no longer use the bike because of an issue that is their responsibility.

    • Initial Complaint

      Date:01/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a BodiBike on 12/23/24, with order number MYXBB_74355. Total cost was $433.92. I had a delivery set up for 1/15/25. I never got an update as to what timeframe this would be delivered, so on 1/15/25 around 11:15 pm, I called RXO, the delivery company. I was told that my item was "missing" and to contact the company from which I bought the bike. I asked for more information, because - how does a huge exercise bike go missing, and why wasn't I informed that my delivery wouldn't be happening? I asked to speak to a supervisor and was transferred to "Vien". He escalated this "case" and contacted the local hub who confirmed that my bike is in fact missing. I was then told I would be called back later on or the next day with more information. Since I was at work, I missed that callback from Vien at 1:02 PM. I called back the next day and **** was not there, but another *** told me that his notes indicated that I should call the bike company. I did an online chat with Bodi Bike since they do not have any other way to communicate. Their support e-mails from me have all been returned as no ***ly. Phones have been shut off. Chat *** tells me that I need to call RXO. I said I already did this, and they told me to call **** Bike. The bike has been confirmed missing by ***. I was told I they would look into the matter and get back to me within 1-2 business days, so I waited. I did not hear back. I chat again. Once again I am told that they will update soon. I say I need a resolution. I paid for my bike and I want it. At no point am I getting any kind of resolution. I am being pushed off. I have been asking for them to send me another bike and they will not help me. I am then told I will get an "update" by 3 pm PST 1/22/25. No update. I chat again and am told there is no update. This is unacceptable and I want my bike or a refund.

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a MYX spin bike. For the past 2 months I have only been able to do the spin classes (Bodi by BeachBody) on my bike without music. I can see and hear the instructor but there is. O music. It is hard to stay motivated without the music especially when the instructor says to stay in pace with the music. I have called several times to file a complaint only to be told that it will be fixed with the next update. I have also emailed the company but have gotten no response. I feel that I am paying for something that I am not getting

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To kick off the purchase, My bike delivery was a disaster. The installation crew documented my bike Number incorrectly and it wasnt activated when installed. Then the heart rate monitor wouldnt sync. Then the usb on the back of the screen doesnt work. Fast forward thru those frustrating calls and months with MYX. Now, the sensor will not connect to the bike. No cadence or BPM readings. Ive done ALL the things, its just not a quality investment. Buy literally anything else.

    • Initial Complaint

      Date:11/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an MYX bike for my 15 year old daughter after she endured cancer treatment for 6 months and she asked for this bike to start working out again and build her strength. She was able to use it two times since because it doesn't work or connect to the WiFi. We have tried to get help numerous times but you can't get anyone live to help. The only time I was able to talk with someone live was when I had to call them in the beginning to ask them to remove the $30/month charge for some program I didn't sign up for. I have made every payment on time for 2 years (I make my payments through affirm so MYX already has their money) for this equipment to sit in my exercise room collecting dust. My daughter has been paying for a gym membership (of which she was trying to avoid) while I make payments on this worthless machine.

    • Initial Complaint

      Date:07/10/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been unable to access or use the screen on the bike for quite some time. No help available through MyX. Today the bike tipped over with our daughter on it and it not only smashed the screen with glass all over her but she got hurt as well. This is an unsafe bike. There is no customer service.

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Myx Bike in 11/2021. Since I got it, Ive had nothing but problems and have struggled to get anyone at Myx (or now BODi) to make things right. In late 2021 and early, I spent months trying to get them to honor their warranty obligations to provide me with a tablet that worked and connected to the bike. They only agreed after being threatened with legal action. Even since receiving the new tablet, it consistently disconnects from the internet, the heart rate monitor, and bike. My repeated complaints have been ignored and met with statements that the warranty has expired. Now, while I was using the bike (without the screen because it doesnt work consistently), the pedal snapped off. I was able to find out about a recall for this issue on the Myx website after the fact, though no one from Myx had contacted me about it. When I called to schedule an in-home repair as required on the website, I was told it would be scheduled and someone would follow up. No one has. When I called again, I was told the same and offered a $60 credit for my trouble. The $60 credit was applied to an already paid off Affirm loan for the Myx bike. No one has done anything to fix the bike or even make it perform its most basic functions. After years of trying to get the benefit of my bargain, I want to be made whole by receiving a refund of my purchase price.

    • Initial Complaint

      Date:02/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been emailing and calling for months in regards to my defective myx fitness bike. I have talked to every single department in your company and have done every single trouble shooting option possible to no avail. At this point I have asked for a repair or a replacement of the bike and your company will not help me with either even though my manufacturer warranty is still valid!

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/31/2022-Date of receipt/warranty start 12/31/2022-Date of end of warranty 1/22/2023-Date of reaching out about tablet touch screen not working MYXBB_21306-Order Number I had ankle surgery on November 30th, 2022 and stopped using my bike. I know the touch screen stopped working before my warranty deadline, but because of my surgery I didn't reach out until the 22nd. I am only 22 days past the warranty and the computer touch screen stopped working before then. I paid $1500 for this bike and for the touch screen to stop working abruptly like this is ridiculous. I am so close to the warranty it's also ridiculous. I can't even use my $1500 bike just because the touch screen isn't working. Now they want me to pay $425 for a new computer? That's 1/3 of the price of the bike. That's insane and not worth it. Now I have a $1500 bike that I can't use, and I am soooo close to the warranty deadline. If I never had ankle surgery I would have reached out sooner about this issue. I had multiple people try and help me troubleshoot the tablet but nothing worked. I can't afford the $425.00 after paying $1500. for this bike. For that much money the tablet shouldn't have stopped working like that. It wasn't my fault and I didn't break it, this is an issue the company should replace since it's their fault it's not working and not mine.

    • Initial Complaint

      Date:01/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to reach the *** bike warranty department regarding an issue with my heart monitor. Although the automated response says it normally takes them 4 hours to reply, I have only gotten one response and that was to ask for a confirmation of our email address, order number, address, and tablet serial number, which I supplied on 1/4/23. Since then no one will respond to my further requests for support. What is the point of having a warranty if it cannot be used when something is not working properly? I paid extra for this additional warranty. We have been members of this platform for years and I am incredibly disappointed by this lack of service. My hope is that someone from the warranty department will see this and reach out to help with the monitor and/or refund me for the extra that I paid for the warranty if they are unwilling to let me use it on this repair.

    Myx Fitness, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.