Business Profile
Exercise and Wellness
Myx Fitness, LLCHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a MYX spin bike. For the past 2 months I have only been able to do the spin classes (Bodi by BeachBody) on my bike without music. I can see and hear the instructor but there is. O music. It is hard to stay motivated without the music especially when the instructor says to stay in pace with the music. I have called several times to file a complaint only to be told that it will be fixed with the next update. I have also emailed the company but have gotten no response. I feel that I am paying for something that I am not gettingInitial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To kick off the purchase, My bike delivery was a disaster. The installation crew documented my bike Number incorrectly and it wasnt activated when installed. Then the heart rate monitor wouldnt sync. Then the usb on the back of the screen doesnt work. Fast forward thru those frustrating calls and months with MYX. Now, the sensor will not connect to the bike. No cadence or BPM readings. Ive done ALL the things, its just not a quality investment. Buy literally anything else.Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered an MYX bike for my 15 year old daughter after she endured cancer treatment for 6 months and she asked for this bike to start working out again and build her strength. She was able to use it two times since because it doesn't work or connect to the WiFi. We have tried to get help numerous times but you can't get anyone live to help. The only time I was able to talk with someone live was when I had to call them in the beginning to ask them to remove the $30/month charge for some program I didn't sign up for. I have made every payment on time for 2 years (I make my payments through affirm so MYX already has their money) for this equipment to sit in my exercise room collecting dust. My daughter has been paying for a gym membership (of which she was trying to avoid) while I make payments on this worthless machine.Initial Complaint
07/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We have been unable to access or use the screen on the bike for quite some time. No help available through MyX. Today the bike tipped over with our daughter on it and it not only smashed the screen with glass all over her but she got hurt as well. This is an unsafe bike. There is no customer service.Initial Complaint
07/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Myx Bike in 11/2021. Since I got it, Ive had nothing but problems and have struggled to get anyone at Myx (or now BODi) to make things right. In late 2021 and early, I spent months trying to get them to honor their warranty obligations to provide me with a tablet that worked and connected to the bike. They only agreed after being threatened with legal action. Even since receiving the new tablet, it consistently disconnects from the internet, the heart rate monitor, and bike. My repeated complaints have been ignored and met with statements that the warranty has expired. Now, while I was using the bike (without the screen because it doesnt work consistently), the pedal snapped off. I was able to find out about a recall for this issue on the Myx website after the fact, though no one from Myx had contacted me about it. When I called to schedule an in-home repair as required on the website, I was told it would be scheduled and someone would follow up. No one has. When I called again, I was told the same and offered a $60 credit for my trouble. The $60 credit was applied to an already paid off Affirm loan for the Myx bike. No one has done anything to fix the bike or even make it perform its most basic functions. After years of trying to get the benefit of my bargain, I want to be made whole by receiving a refund of my purchase price.Initial Complaint
02/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been emailing and calling for months in regards to my defective myx fitness bike. I have talked to every single department in your company and have done every single trouble shooting option possible to no avail. At this point I have asked for a repair or a replacement of the bike and your company will not help me with either even though my manufacturer warranty is still valid!Initial Complaint
01/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
12/31/2022-Date of receipt/warranty start 12/31/2022-Date of end of warranty 1/22/2023-Date of reaching out about tablet touch screen not working MYXBB_21306-Order Number I had ankle surgery on November 30th, 2022 and stopped using my bike. I know the touch screen stopped working before my warranty deadline, but because of my surgery I didn't reach out until the 22nd. I am only 22 days past the warranty and the computer touch screen stopped working before then. I paid $1500 for this bike and for the touch screen to stop working abruptly like this is ridiculous. I am so close to the warranty it's also ridiculous. I can't even use my $1500 bike just because the touch screen isn't working. Now they want me to pay $425 for a new computer? That's 1/3 of the price of the bike. That's insane and not worth it. Now I have a $1500 bike that I can't use, and I am soooo close to the warranty deadline. If I never had ankle surgery I would have reached out sooner about this issue. I had multiple people try and help me troubleshoot the tablet but nothing worked. I can't afford the $425.00 after paying $1500. for this bike. For that much money the tablet shouldn't have stopped working like that. It wasn't my fault and I didn't break it, this is an issue the company should replace since it's their fault it's not working and not mine.Initial Complaint
01/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been trying to reach the *** bike warranty department regarding an issue with my heart monitor. Although the automated response says it normally takes them 4 hours to reply, I have only gotten one response and that was to ask for a confirmation of our email address, order number, address, and tablet serial number, which I supplied on 1/4/23. Since then no one will respond to my further requests for support. What is the point of having a warranty if it cannot be used when something is not working properly? I paid extra for this additional warranty. We have been members of this platform for years and I am incredibly disappointed by this lack of service. My hope is that someone from the warranty department will see this and reach out to help with the monitor and/or refund me for the extra that I paid for the warranty if they are unwilling to let me use it on this repair.Initial Complaint
12/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On October 13, 2022 we reached out to customer support because our tablet wasn't working incident number 221011-001643 Response By Email (****) (10/13/2022 06:45 PM)Hi *******,We apologize for getting back to you just now. As we have checked on your purchase history, your warranty expired last 08/Jul/2021. As you know, MYX comes with a one-year warranty. You can read it in full here: *****************************************************. For this issue, we will escalate this to our logistics team so you can purchase a new tablet. If we can be of any further information or assistance, please let us know.We never heard back from the logistics team In their response they also stated (falsely) that they had attempted to contact us multiple times yet no emails or missed calls on our end. As we never heard back we contacted core support on 10/21 ( request ********) who responded back on 10/25 and said to call myx customer service but the number provided was disconnected This doesn't include the 3-4 other phone calls to customer service simply asking how we can BUY a new tablet So my wife and I have been forced to use our perfectly good bike with a 4 inch phone because the company won't sell us a replacement monitor without buying a new bikeBusiness response
12/22/2022
Hello ****,
Thank you for taking the time to speak with us regarding your concern.
As discussed, an invoice has been sent to your email address to purchase the replacement tablet for your ********************* accept our apologies for the inconvenience caused.
Sincerely,
Myx SupportInitial Complaint
10/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a fitness bike from Myx Fitness in 2022. Since then, I've had multiple issues with the equipment and have even had to have the bike replaced. Almost a year after receiving the replacement bike, it also has issues. I've reached out to the company for a resolution to my dismay, I was informed they are unable to assist because the warranty expired. 2 years and 2 bikes later and still having to deal with the same issues with no assistance from the company.Business response
11/23/2022
Business Response /* (1000, 5, 2022/11/07) */ Hi *******, Thank you for contacting MYX Fitness. Upon a detailed review on your account, we do see that you were able to get in touch with the Bike Maintenance team to provide further resolution. Since your order is out of warranty and as a one time courtesy, a new left pedal and crank are set to be sent to you and a technician will visit to perform the installation once the parts are received. Please be on the look out for e-mail communication from our team with detailed information on whom to contact at CORE fitness to schedule the repair. We hope this resolution finds you well. MYX Fitness
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Contact Information
Customer Complaints Summary
35 total complaints in the last 3 years.
2 complaints closed in the last 12 months.