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Business Profile

Fashion Accessories

Tradsey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Accessories.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ************* purse February 24, 2017 Order #: ***************. The pull on the purse broke in August of 2022. I took the purse in for repair at the ************* store a******************************* they informed me that the purse that I paid $725 was not authentic. ************* stated that the zipper was wavey, the purse had a green color, the leather was dull, and they couldn't verify the date stamp. I was told by Tradsey to send it back, but now they have sent it back to me. I want to know how this can be resolved, I don't want to keep a purse that the maker is saying is not real, I either want a replacement or refund.

    Business Response

    Date: 11/01/2022

    Business Response /* (1000, 5, 2022/09/16) */ Thank you so much for your honest feedback and bringing this to our attention. We pride ourselves on being a haven for the best buyers and sellers in the resale marketplace. That said We stand by our strict authentication process, the item was returned to you after careful inspection as our team found this item to be authentic. If you would like to discuss this in detail please contact us at [email protected]. Consumer Response /* (3000, 7, 2022/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I went to the ************* store itself and was told it was not real I tried to do authentication myself by looking for the tag myself which I did not see any where in the bag Business Response /* (4000, 9, 2022/10/12) */ Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at **************, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible. It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

  • Initial Complaint

    Date:08/13/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been selling on Tradsey for a couple years now. I've had several problems with them in the past, but today I went to look at a recent sale and saw that I couldn't log in. When I clicked on forgot password it brought me to a screen that said "we're embarrassed but we can't load this page." I called and was told that they changed my password without my permission. Not ok, but ok, so now what do I do? They have not been able to help me. They don't know how to fix what they did. I have money sitting in my account and open sales that I'm not going to be sending because I don't know how I'll get paid if I can't get into my account. I was told they did this to all their buyers, but I'm not sure. All I know is I can't access my account which means I can't access my funds. Again. I have had to fight with the assistance of the *** more than once in the past just to get the money that was owed to me, and here I am having to do it again. People should know what kind of experience it is selling on this site. They are not a reputable company. They can't even fix their mistake they made on my account and because of that I can't get my money.

    Business Response

    Date: 09/23/2022

    Business Response /* (1000, 5, 2022/09/06) */ Hi there, we are so sorry for the inconvenience this has caused you. After review it appears that you have access to your account again. If you are still experiencing issues please call us at ************ and we will be happy to look into it further.

  • Initial Complaint

    Date:07/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gently used purse on **** by *** it was literally falling apart I sent it back to Tradsey they said it was vintage from early **** they never discribed it as vintage which makes a big difference. Would not give a refund.

    Business Response

    Date: 08/10/2022

    Business Response /* (1000, 5, 2022/07/28) */ Hi there, I'm so sorry for all the trouble with your recent purchase. At this time, I do see that you've initiated a dispute with your bank - as such, we'll need to allow your bank to investigate the matter and come to a resolution. We're unable to process any returns or refunds while a dispute is ongoing. I apologize we can't be of more assistance, but if you prefer to call in to discuss any current issues at hand, you can always reach us at***************, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible. Consumer Response /* (3000, 7, 2022/08/05) */ I had to dispute the charge because they would not resolve the issue. I have numerous emails. This changes nothing their words are all empty.

  • Initial Complaint

    Date:07/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I purchased a pair of Chanel earrings from Tradesy.com. I really felt like they were not authentic and they weren't. I had them shipped to Tradesy's authentication department and supposedly they were real. Well less than 3 weeks after I get them back they are green. Tradesy is trying to say they passed inspection. The earrings are fake.

    Business Response

    Date: 07/26/2022

    Business Response /* (1000, 5, 2022/07/14) */ Thank you for bringing this to our attention. It's very frustrating to feel like you're not being understood or that you're not getting the help you need. We stand by our strict authentication process but are happy to speak about this matter further with you via email or phone call. You can always reach us at (XXX) XXX-XXXX, our phones are open Monday-Friday from 7am to 3pm PDT. We look forward to resolving this matter with you.

  • Initial Complaint

    Date:06/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had Tradsey account for any years and have sold a lot of items through this website ( sold for over ******* total). Recently the site was hacked and my account was compromised. The hackers changed the email on my account and also pay pal address connected to my account and withdrew over ****** The fact that I've always had 1 email and 1 pay pal account with tradsey and all of the sudden talk these changes were made and money withered did not cause any red flags with tradsey. When I noticed something is wrong I called to let them know "my email" on the account is not mine I got non chalant answer that I probably typed my email wrong. I kept checking and noticed my funds are gone and tradsey did not do anything about it. I can't even get a call from the manager and got an above to call pay pal. This is not a pay pal issue because my account t with pay has not been hacked, this is tradsey issue. Zero concern about it and they are not refunding me my money. Awful service in such a stressful situation. I've checked all my other accounts and they were no attempts to log in. Tradsey was the only one hacked. No one stole my password, and I only use the account on my app.

    Business Response

    Date: 08/05/2022

    Business Response /* (1000, 5, 2022/06/24) */ Hi ***, We are so sorry for any inconvenience this matter has caused. I see we have been corresponding with you via both email and phone. Our Trust and Security Team have provided as much resolution as they can, and at this time have advised you to get PayPal involved so they can assist with your dispute. We are here to speak with you further should you need any more clarity on our Terms of Service, or assistance. Consumer Response /* (3000, 7, 2022/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business keeps referring me to call Pay pal, which is wrong, my pay pal has not been hacked, tradsey website has been hacked NOT pay pal. Tradsey as a business has insurance and instead keeps going back to pay pal. Tradsey failed to flag the account when significant ch ages has been made on the old account like: Email address and pay pal address connected to the account. This is NOT a pay pal issue. I've had the same email address and pay pay account connected to this account for many years and Tradsey should have blocked such a suspicious transaction for extra verification when someone changed the email and pay pay address on the account and withdrew $******. Business Response /* (4000, 9, 2022/07/15) */ We are terribly sorry about any further disappointment. Please know our Trust and Security Team stand by our Terms of Service regarding our Privacy Policy and where we can assist with these matters. We welcome any further discussion with our Trust department via phone call or email.

Tradsey is NOT a BBB Accredited Business.

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