ComplaintsforHeadspace USA
Health and Wellness
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My wife and I have had Headspace annual subscriptions for years. I realized we could save money and add more family to a family account. I contacted support for the best way to do this. I followed their advice and it didn't work, and now I've paid for two new annual subscriptions. Support has not resolved this for weeks. I was told to wait until one account expired, which I did, and create a new account and make that the family master. I created the new account but it won't let me upgrade.I want to pay for ONE family plan and have our accounts work! I can't log into one account at all and the password recovery steps don't work.Customer response
12/22/2022
Headspace customer service got things worked out yesterday. They issued refunds and made it possible to end up with one family account for me and my wife.Initial Complaint
11/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am incredibly unhappy and am seeking IMMEDIATE assistance. When I wrote to you in September stating that I wanted to cancel my subscription at it's end date, but was having difficulty doing so via the app YOU assured me that YOU took care of the issue and that I'd received no additional charges and my subscription would be terminated (see your attached response). Today my bank account was billed $69.99 for another term of Headspace!!!! It has now overdrawn my account and I will be charged overdraft fees. What kind of scam are you running? Take care of this issue immediately!!!!! Sincerely,**************************** On Tue, Sep 20, 2022, 6:01 AM Headspace Help************************************ wrote: ##- Please type your reply above this line - Sep 19, 2022, 5:44 AM EDT Hi *****, Thank you for your message. I'm sorry to see you've decided to cancel your subscription, but I'll be glad to further assist you. I can confirm that you have successfully disabled the automatic renewal of your current subscription. You won't see any future charges and your subscription will expire on Dec 31, 2022. If you'd like to continue your journey, we're happy to offer you a discount of 50% off. go to******************************* log in with your existing login info enter offer code ************** complete the checkout process Please let us know if you have any other questions. We hope to see you again soon! Sincerely, ******** Member Experience ***************** Sep 17, 2022, 8:53 AM EDT I need to let my subscription lapse at the end of my membership which is listed as December 2022. I attempted to turn off the auto renewal button, but no such button exists. Please advise? Thank you, ***** *******Initial Complaint
10/18/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled my subscription to the Headspace app some time ago. I don't have the date, and there was no receipt, as it is an app. On October 15, 2022 they automatically renewed my account and charged $69.99 unauthorized to my credit card. When I tried to log in to my account to cancel this, my password didn't work. Assuming I had it wrong I requested a new one. The reset link they sent did not work. I tried again. Still no luck. I sent an email to their ****************** email (there is no phone number to call) on 10.15.22 and it went unanswered. I tried again on 10.16.22. Still no response. I then tried messaging them on ********. No answer. Today I got an email saying my password had been changed, but I never changed it. I still can't get into my account. Someone fraudulently changed it and Headspace will not respond. I tried resetting my password again. Again, the link won't work. I reached out to them on ******** again and still no response. I'm concerned someone has access to my information and I have no way to get an answer from this company! I'm cancelling my credit card as a precaution, but I want a refund for the fraudulent charges.Business response
10/25/2022
Consumer Response /* (2000, 2, 2022/10/20) */ has been resolved. No action needed.Initial Complaint
07/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I paid for a one year subscription to Headspace that was due to expire September 14, 2022. Headspace, without warning or notification, cut off my access to the program in May 2022. I have emailed Headspace asking for an explanation for the disruption and requesting a refund for the four months I have been denied access. I have only received a reply that my email was received. Last week, however, I was asked to renew my subscription that is set to expire September 2022. I repeated my complaint about the disruption in May. I have heard nothing further from Headspace.Initial Complaint
03/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I did not sign up for this app. After repeated attempts to get in touch with them. Asking for a refund they still have not answer nor issue a refund to me. I would like a refund of the money that took from me. Without authorization I want to add. I would never sign up for such a service. I want my money back ASAP. Not 30 days from now it's going on three weeks and nothing from them.Initial Complaint
02/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On January 5, 2022, my checking account was debited in the amount $29.60. When I noticed the charges, I called Headspace with no success and emailed their customer service department. A gentleman named ****** emailed me and insisted I only had a free subscription and no active subscriptions. I asked to cancel that subscription and a refund of my money. He said that he would take care of it as soon as possible. I received an email on January 10, 2022 from ****** stating "my auto renewal was canceled and I never received a refund. I emailed again with no resolution. Instead, on January 11, 2022, my account was debited again for $25.74. I never received any refunds. Recently, my account was debited again on February 7, 2022 in the amounts of $18.49 and $21.88. I called Headspace, left a message and emailed their customer service number. I received a return call on February 11, 2022, I received a return call from ******, who stated she only found a free subscription in my name and had to investigate why I'm getting charged. Subsequently, I received an email from ****** who wrote "I have done an extensive name search, a card number search and an email search and I am not locating any charges under your name" as and asked that I send screenshots of the charges. I have not received any refunds or resolution.Initial Complaint
09/03/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
I signed up for a 3 day trial. I could've swore I canceled but I kept getting notifications about failed payment and on their website there is no way to remove your card or cancel it. I can't remove the ****** either. I added a new card on there a few days ago and had only around $13 left on it but they charged it even though that was not the original card used to sign up. I never even used their service and I'm trying to get a refund.Business response
08/17/2022
Business Response /* (1000, 5, 2021/09/10) */ Hi *******, we're sorry to hear of the trouble you're having with your payment details. We would be happy to assist you with this. Please send us an email to ****************** and please include the email address that is associated with your account. We will look forward to your email so that we can sort this out for you. Consumer Response /* (3000, 7, 2021/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) My email for the account is the same one as this which is ************************ Consumer Response /* (2000, 14, 2021/09/30) */ ****** gave me back my money.
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Customer Complaints Summary
62 total complaints in the last 3 years.
43 complaints closed in the last 12 months.