Customer ReviewsforHeadspace USA

This for their Headspace ************ that used to be Ginger.I have come to expect most business models to lack consumer-based focus and empathy these days, but it is truly saddening that it is coming from a company that is supposed to provide behavioral health services. The perplexing and frankly nonsensical process began as soon as I registered. The form asked for my availability, yet I was assigned a "coach" who wasn't available during those times and a session was set up for a time when she wasn't even working. After I took the time to correct THEIR oversight and got ****** Services to reassign me a Coach, I designated a time to log in to the app during our session only to see no more messages. I'm now being told that I WAS TO BEGIN THE CONVERSATION, not the person whom the service recommended that I meet with and who works for the company providing the service. A coach's primary function is to facilitate and moderate. This is the opposite of that.I got charged for that "session" and all indications were that coaching was included with my plan. The only charges would be for therapy. When I submitted my account cancellation request, I was charged for the upcoming session. Seems a bit unreasonable that I would be charged for not showing up, but their business is fine with not showing up for there's.

Havent used their app in a year. Out of the blue I get a $69.99 charge which they refuse to refund. They dont send you a heads up when theyre about to charge you either. I check for this kind of thing in my settings to stay on top of renewals, but it didnt show up there at all. Had to go in their web site. Very sneaky unethical company!!!

I received a link for a 30-day free trial from a family member. To use the app, I had to provide my credit card. There must have been a default setting for yearly subscriptions because I always choose monthly with new subscriptions. I never found the time to use the app and completely forgot about it. When I noticed the $70 charge for the yearly subscription, I contacted the company to request a refund 7 days after the charge on November 30. I received an automated reply from the company that they were working to respond to requests as quickly as possible. After not hearing from them, I emailed them again on January 17. they finally provided me with a response on January 23 that they do not provide refunds. I requested that they charge me for the monthly fee and refund the balance. They responded they do not provide refunds. I thought this was an appropriate compromise to the issue, but they would not be swayed. This is a terrible way to conduct business and treat people.

I had been using headspace for about 4 months. Unfortunately, the app stopped working on my IPad. I contacted headspace four times over the past week. Each time I received a response stating that someone would reach out to me the following day. I never heard back from anyone. I have lost all confidence in the company and want a refund. The customer service is horrible.

I started the 30 day free trial. I was then charged $90 without warning. I reached out within hours of the charge and politely asked for a refund. Headspace refused to refund me. The worst part is that I am elligible for the student rate of just $13, but they also refused to switch me to the student plan. **************** dismissed my concerns and stopped responding to my emails. Please beware of this business!

A well intentioned family member sent me a link for a free 30 day trial. In order to use the app, I had to provide my credit card, May 1st. There must have been a default setting for yearly subscription because I always choose monthly with new subscriptions. I found the app to be completely useless and had every intention to cancel. I saw the charge on June 1st. Cancelling the subscription is not intuitive on the app but I managed to cancel the same day. The $69 charge did not get refunded. Today, June 5th, I emailed the company and asked for a refund and was told I missed the 30 day window to cancel. I have never encountered a subscription service that was so rigid in providing refunds. If a product is ****, you aren't using it and you ask for a refund, you should get a refund. DO NOT TRY - NOTHING HERE IS FREE. NO REFUNDS.

I have been a subscriber since 2018 and just found out that the company dropped their price from $96/year to $70/ year at least 2 years ago, but have continued to charge me the old subscription amount. When I contacted customer services, they offered to cancel my subscription, but did not offer to refund the amount they had been overcharging me. A quick google search shows that they have done this to lots of other customers. It's unethical and deceptive.

Headspace customer service is non existent. I cannot talk to a live person, there is no customer service phone # to be found. And 3 emails sent to Headspace Customer Service have gone unanswered.