Reviews

Review Details

• Review fromAudrey S

  Date: 02/04/2025

  1 star
  No real customer service. They keep raising prices. It's completely out of control. It's a hassle changing Ehrs but the costs are so high that there's no longer a choice. Moving to Therapy notes. Plus they have people you can talk to unlike simple practice.

• Review fromAarika P

  Date: 12/04/2024

  1 star
  This is the worse troubleshooting/IT team I have ever dealt with. I have been charged ongoingly for service I have not received. As a clinician, they just collect fees and offer no real help with prescribing. This is a shame and nothing less than sheer incompetence.

• Review fromNicole H

  Date: 08/15/2024

  1 star
  It's been six months (next week) since the Change HealthCare breach and Simple Practice STILL has not been able to reactivate electronic remittance reports for our payers with their clearinghouse. They've offered no timeline or solutions but continue to charge our practice nearly $500/monthly, offering no concession for the part of the program they are unable to provide service for. Absolutely terrible, especially as they continue to offer credit for signing up new clinicians. How, in good faith, could anyone actually recommend them to colleagues at this point?

• Review fromMiriam R

  Date: 07/26/2024

  1 star
  After switching from Luminello, which they bought, it has been a nightmare. Luminello cut off access for my data before they were supposed to do so, and now it is impossible to reach anyone. I still need my practice data.

• Review fromKeeley T

  Date: 07/11/2024

  1 star
  Simple Practice is the absolute bane of my existence. I, as a customer, should not know more about their product than they do. Their tech support is the worst and never have any idea of what they are talking about. Sometimes I just end up leaving the chat because I can't deal with the level of sheer incompetence. Moreover, I am frequently met with rudeness. I do not appreciate being condescended to because I am a woman. And in the end, I am usually correct and they have to escalate my issue and then never resolve it.I would not recommend Simple Practice to other practice owners. I've been looking for another EHR, and I've learned that once you're with SP, you're stuck with SP because they do not make it so that you can export patient charts all in one go, apart from the demographic information. You would need to manually download each note and upload them one by one to your new EHR.Don't waste your time.

• Review fromRoxanne C

  Date: 07/03/2024

  1 star
  i really wished that they cared more about their customers. we are clinicians, many of which are working with marginalized communities -- the lack of thoughtfulness and transparency... lack of support... i could go on. i feel bummed knowing that it will likely take years for them to integrate feedback that they have gotten years ago because they already have oiur money in their pockets

• Review fromShelley M

  Date: 06/19/2024

  1 star
  I'm so upset they took my money and won't let me cancel. Taken money for months after I tried to cancel. They say I have to on my end but then don't let me. Its awful. What a scam

• Review fromKay M

  Date: 06/13/2024

  1 star
  **************** went from a nearly immediate response to taking weeks, often without full resolution. Techically, since they company merged/was acquired, calls are often dropped, the system does not open, notes and calendar cannot be accessed in session, notes are not saved and it looks unprofessional to clients when it is a tech issue on their end. I have attempted from different environments with a strong tech connection and other apps are working fine and the same hours, I am experiencing outages, several across the country are also experiencing tech outages. SP transparency is lacking and they are closed to most feedback with pat responses, "Thank you for your suggestion but we are not pursuing that idea at this time...if ever." One idea though that MANY requested, they eventually implemented but it took years.They also implemented new Terms and *onditions last 8/1/23 with only 2 weeks noticed eventually that resulted in THOUSANDS leaving to avoid potential ethical and HIPAA concerns. My attorney approved the new contract but many continue to leave on principal (why ask us to sign new T&* that appeared shady and very one-sided at the busiest time of the year?) and now with the continued tech issues and lack of a response, another wave are leaving. Many stay simply because it will cost money and impact client care to leave.For anyone new starting out, even solo practice, I recommend finding another provider. For the high cost we pay, this should not be how we are treated and ultimatley, it impacts the quality of care that is provided. *lients only have so much patience, esp. when tech issues are now becoming a weekly experience and occurring throughout the day.Do licensed MH professionals exist at the * level and are they heard and listening to our grief and expressed concerns? How many of us have to leave for SP to consider implementing the feedback?

• Review fromSL R

  Date: 05/14/2024

  1 star
  Simple Practice is only convenient for small volume, cash or commercial pay clients. SP is not supportive or provides the customer satisfaction that that they promise. I am waiting for their clearing house to approve a ******** Enrollment form but I have received approval for ******** payments a month and a half ago! So why didnt they resolve this issue when they added ******** to the payor option. The clearinghouse should already have an established relationship with the payor. And SP knows they cant support you timely, they ghost you. I have over 5000 that is has been denied because of SP error. Please use your time and expertise in other areas, rather than fighting with your EHR software and its support.

• Review fromBrianne R

  Date: 05/06/2024

  2 stars
  I was generally happy with Simple Practice until recently. I have had two system outages within a week. There is no communication with providers when this happens. After the second outage impacted my ability to see a client for a telehealth appointment, I reached out to customer service via email. Finding a way to contact customer service is difficult, as they have moved to an AI service bot like many large companies. I would like to see communications when there are system outages so that I can proactively outreach clients to re-schedule. I would also like to see communication of a remediation plan to prevent these events from occurring in the future.