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Business Profile

Real Estates

OpenHouse Realty, Inc.

This business is NOT BBB Accredited.

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Complaint Details

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  • Initial Complaint

    12/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We have a 2016 ******* dryer the drum runs constantly it's the one fault our dry has. Me and my husband changed the cord from a 3 prong cord to a 4 prong cord. We used ******* diagram right on the back of our dryer to assemble. My husband went to plug in the dryer and the dryer gave a voltage to high error on the screen of the dry then it sparked causing the prong to melt in the outlet. This is how we know the dryer outlet had an issue with the voltage being too high. We asked them to repair the voltage/wiring and the dryer equipment the vendor they hired put an oven cord and oven outlet in the wash area and didn't fix the voltage. He received the same error. His final review was that he changed the cord and outlet and that the problem is the dryer itself, not the voltage. The second *** they hired to fix the problem never came he asked us not to go to openhouse but they blocked us after missing the 3rd missed appointment. So we told the maintance team with openhouse we were still waiting for the maintenance repair and they told us the *** told them we kept rescheduling and that he tried to complete the job. We showed openhouse the text messages were he said he was too busy, two times and one "family emergency" and asked us to reschedule. They told us they no longer do business with that vendor. The third *** hired, fixed the first ***s mistake with the oven cord and oven outlet and put the correct dryer equipment plugged it up it didn't work, it gave the error code stating voltage too high on the dryer screen. He then turned off the breaker and took the outlet off and his words "grounded the wires" in the wall and the dryer worked.Openhouse is saying they mentioned you informed them that you had changed out the cord yourself. When you plugged it in, it sparked and melted the plug, prompting you to submit a work order for the repair. Since the damage was caused by improper handling, this repair falls under tenant responsibility.

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BBB Rating & Accreditation

B-

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Years in Business: 11

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1335 4th Street

Suite 200

Santa Monica, CA 90401

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(800) 944-4983

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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