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Business Profile

Subscription Boxes

Splendies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I logged in to an old account that I had opened in 2020 just to updated some information such as my address and an updated size of clothing. The debit card that was on file was expired and out dated. I did not update this information because I did not want to renew my subscription. Later that evening I checked my bank account and noticed a pending charge from splendies. I logged back into the account and clicked the cancelation button. A few days went by and I checked my back account to see that ********************** had processed a charge for $16.99. I contacted the company and they have denied me a full refund.

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few months ago, I tried canceling my subscription. Apparently there was an error and the cancellation did not go through. I did not realize until they charged me in January for their subscription box. I immediately contacted them and asked for a refund telling them the situation. They refused a refund saying that the " items were already selected ", which was just a fancy way of saying they threw some ******* in a bag. Upon receiving them, I do not like the style or the pattern of any that I received and they do not even fit correctly. The company does not offer any type of refund. This company should stand behind its product and its customers.

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a customer of this subscription service for a few years. They began to do things like not send subscriptions out and as a result I wound up canceling my subscriptions. this business keeps reactivating one of the subscriptions. I have complained to the business. I went back again and canceled. This past summer in June they charged my card again for $106 and some change. I made another complaint with this business. Instead of giving me a refund like I requested, they chose to intermittently send me subscription packages. There should have been six I got a total of three. I was so upset that they were able to continuously charge my account even though I had canceled numerous times and made this an issue they were aware of. Furthermore I canceled my card and got an entirely new card- TWICE. It is now December 2024 and once again my account has been charged $106 and some change for a splendy subscription. I went back to the website logged in and they have reactivated one of the subscriptions. I once again canceled it and also reached back out to them, again, asking them how are they able to do this when I have canceled it numerous times. They will not remove my information from their database and I am not really sure how they are able to continue to charge my account as all of the information that they have is outdated and also been changed. I have not received any correspondence back. This has been the worst buying experience I have ever experienced with a company. I have asked them to delete my account as there is no option to do so and the only way to prevent the subscription is to cancel it, which I have done numerous times. It keeps happening every 6 months. Please help. I have gone through ****** I have gone through my ****** pay I am not even sure how they are still able to charge my credit card account. The card has been replaced twice... they don't have the current information and they are still charging my account.

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2024 I order a 3 pack of NON thong underwear from the company splendies. When I received my package they had sent thongs, no big deal I think I can just contact them and exchange. The customer service agent I was assigned informed me regardless of the selection I choose they send a mixed pack to everyone 'in case they may like it' and 'tough luck it's yours, no refund no exchange' the fact that I can't wear that type of fabric they used (claimed it was 100% cotton and it's spandex/nylon with zero cotton) plus they sent a style I would never have ordered to begin with

    Business Response

    Date: 10/07/2024

    We apologize that this customer wasn't happy with the items she received in the surprise subscription. She ordered a No Thong package, and that is what we sent her. With a No Thongs package, while you will not receive thongs, you may still receive cheekies and pairs that are not briefs/full coverage. We explained this to the customer when she wrote in and let her know that due to the intimate nature of the items we send, we are not able to accept returns. That information is included on our website.

    This customer signed up with our promotional offer where she could try the service for free, just cover the cost of shipping. We do this offer for this exact reason - so the customer can try us out and see if we are a good match for them. If there are certain styles or fabric types that a customer knows they don't enjoy, we would recommend that they instead purchase directly from our shop where they can select styles they know they will like. We're sorry that the surprise subscription wasn't for this customer, but we do thank them for giving us a try.

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the free trial of their monthly subscription. I can canceled after getting many denied charges due to having insufficient funds. It showed that I canceled and I stopped getting charged. Come the beginning of this month, I get an email confirmation for my order. My subscription was reactivated without my permission. I canceled it again and filed a dispute with ****** for a refund. They denied the dispute. I reached out to Splendies's customer support for a refund as I haven't even received the package they charged me for. **** is showing it as delivered and they are refusing a refund, however I have not received it and I didn't even want this month's subscription package in the first place. I'm extremely frustrated as I need this money for my bills, and they are refusing to fix their problem.

  • Initial Complaint

    Date:08/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charges credit cards not on their file. That's fraud and against the law. A card on file was 6891. They charged my card ending is 7209

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got charged for underwear, that was already returned to the Company. I emailed the Company about the unauthorized charge on the items, but no response. The Company ignored my issue.

    Business Response

    Date: 07/12/2024

    This customer has not received an order from ******************** in over 2 years, so we are unable to check records of any delivery of returned items because it was so long ago. However, we did contact the customer who acknowledges receipt of package. Our terms and conditions that the customer agreed to at the time of service clearly indicate that we do not even accept returns due to the intimate nature of the items we sent. However, she attempted to return the package anyway. She then filed a chargeback with her bank, and they too concluded that her account renewed correctly based on the terms and conditions she agreed to when she signed up. Further, we responded to this customer back in 2022 and explained all of this to her via email and our system indicated she read it. We never heard from her again and she has waited 2 years to file a complaint with the Better Business Bureau, which is well past any reasonable time frame to expect further assistance on this issue. 




    Customer Answer

    Date: 07/12/2024

     
    Complaint: 21856710

    I am rejecting this response because:
    the business refused to refund the charge back to my credit card. Also, the business mentioned to me, inquire that bank to credit the charge even though the item was returned.
    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/14/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a Splendies subscription for a few months and I want all of my money refunded. All of my underwear from Splendies was torn when I first opened the package, did not fit, and was very uncomfortable. I want ALL of my money refunded.

    Business Response

    Date: 06/24/2024

    There seems to be some confusion here. This customer was only subscribed for one month at the introductory price and only received one package, though her complaint lists that she received several months with every single pair damaged. We have been in business for over 11 years and while a damaged item may slip by us every now and then, for every single pair to arrive damaged is just not something that ever happens. The account has been permanently canceled and she will not be billed again. 

  • Initial Complaint

    Date:01/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company places false information on their website. When asked for them to honor that, they refused to. The employee would not even acknowledge the photo proof I was showing. Because I found the information in their FAQ and it contradict the main page. They refused to replace my items.

  • Initial Complaint

    Date:10/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was overcharged for a product then denied a refund was charged ***** CAD I consented to ***** but was charged 19 and changed USD and do not consent to this charge.

Splendies is NOT a BBB Accredited Business.

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