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Business Profile

Tax Return Preparation

AcuraCounts Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In march 2023 an acuracounts employee assisted me with my taxes and recommend that I start a trust. I agreed and paid for the service, $2000. I have attempted multiple times to obtain the information regarding the trust I paid for. I have sent multiple emails requesting an update on my trust but no information is ever given to me. They tell that they will give me information soon or mail me something soon. I still have not received my trust

    Business Response

    Date: 09/06/2024

    Dear *********************** and *******,
    Thank you for your Compliant, it keeps everyone on their toes. My name is ***************************, and ** writing to address complaint #********. We are now aware of the situation and have taken immediate action. Unfortunately, I discovered that an employee in *******, *************************, was misappropriating funds and withholding vital information. **************** paid $2,000 for a service that typically costs between $8,000 and $9,000. Due to ****'s misconduct, we were unable to perform the service as expected. She has since been terminated and is no longer affiliated with Acuracounts.
    Regarding the complaint and our commitment to our clients, I will personally ensure that ******************** trust is completed within 5 business days, once we receive the necessary information. *** attempted to reach her twice today by phone without success. If possible, please forward her the link below, as it leads to a form where she can provide the remaining details required to finalize her trust.
    We already have the trust name and her 2022 and 2023 taxes. The only missing information is her fiduciaries. I understand she may feel frustrated about needing to re-enter information she might have previously provided to ****, but to ensure accuracy and a smooth process, we kindly ask that she fill out the form again.
    Once we receive the completed form, our onboarding team will contact her for final verification and guidance, and the trust will be finished promptly.
    Intake Form Link:


    Form Link

    link.thepremierva.io/widget/form/MkrS6wtPwpysvfXXP9vR

    Thank you for your understanding, and please let me know if you need anything further.

    Best regards,

    ***************************
    CEO / Founder
    Acuracounts


    Customer Answer

    Date: 09/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

AcuraCounts Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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