Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Lunya Co. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Lunya Co.

              1032 Broadway Santa Monica, CA 90401-2808

            Business ProfileLunya Co.

            Womens Clothing

            Contact Information

            1032 Broadway

            Santa Monica, CA 90401-2808

            Get Directions
            Visit Website
            Email this Business
            (310) 395-2666

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1032 Broadway, Santa Monica, CA 90401-2808
            Email this Business
            BBB File Opened:
            2/20/2019
            Business Management
            • Ashley Merrill, CEO/Owner
            Contact Information

            Principal

            • Ashley Merrill, CEO/Owner

            Customer Contact

            • Ashley Merrill, CEO/Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/15/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I have been a loyal customer to ********************** and I have purchased several sleep sets, pants, and an eye mask. I recently purchased a black long sleeve washable silk set that retails for $298 plus tax. Unfortunately I noticed the craftsmanship, stitching and quality of the pants in the set was horrible. It looked like the stitching was inside out and about to tear. I have never experienced this issue with their other products and this is definitely not what a $300 pajama set should look like. Their website emphasized their commitment to quality and meticulous construction techniques which is exactly the opposite of what I received. Dont advertise something on the website and deliver a product that is no where near what is being advertised. At the end of the day its a quality, production issue and the company should stand by their product. After attempting to call (number listed in their website is not a working number), emailing several times etc, their happiness team stated there wasnt anything that can be done. Again, acknowledge your customers, make them feel valued and heard, and stand by your product that you so meticulously crafted and have the audacity to charge $300 for. Craftsmanship, quality, and customer service are absolutely terrible. All I want is a replacement of the same set with one that is in appropriate condition.
            Read More
            Read 7 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Samantha F

            03/18/2022

            This company markets its pieces as "investment pieces" that will last a lifetime and they are marketing based on that. They also price their pieces so high that one has to assume they are getting high-quality material. Lunya literally says on their website "At Lunya, quality time spent in exceptionally-made, long-lasting pieces crafted more sustainably is what drives us. That, and sleep. Each piece we create is the product of years of designing, sourcing, and producing with only the highest-quality materials and like-minded production partners." So, they are marketing these pieces as "exceptionally-made" and "long lasting". As it turns out, neither adjective is true. At $175 price point for pajamas, one would hope their claims are true. I have had my pajamas a little over two years, but nowhere near wearing more than once a week and washing less than that. My pajamas are completely falling apart at the seams and Lunya has taken zero accountability to deal with this issue. I have tops from Forever 21 that have lasted longer than these "long lasting" and "exceptionally-made" pajamas. Lunya is a deceptive advertiser preying on young women to entice them to overpay for essentially zero value.

            Lunya Co. Response

            03/24/2022

            Hi Samantha,

            Thank you for taking the time to leave a review and we truly appreciate your feedback.

            At Lunya, our quality is something we take pride in by way of ethically sourced materials sustainable products that are made to last. Though it breaks our hearts to know you had the opposite experience with one of your pieces.

            We are glad to see that our Customer Happiness team has since been in touch with you to get this issue resolved. Again, we appreciate your feedback and holding us accountable to our quality standards. We hope to work together again in the future and don't hesitate to reach out should you have any issues.

            Best,
            Lunya Customer Happiness
            Read 2 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.