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Business Profile

Yoga Supplies

Hard Tail Forever

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased clothing from hardtailforever.com - delivered October 17th, 2022. The business advertises the items I received to be "preshrunk" and the care instructions are as follows "machine wash in cold water, use mild detergent, no bleach, tumble dry low". Great care was placed into following these directions, yet the items shrunk significantly, rendering them unwearable. In contacting customer service today (October 24th, 2022), I was told that because the items were washed, they were not eligible for return. Additionally, photos were requested. I explained to both customer service agents I spoke to (***** being the first, who disconnected my call instead of forwarding me to a supervisor) and supervisor (*******) that the items are not as described (for reasons outlined above), and there should be no question of return eligibility. This is false advertising at worst, and very poor customer service at best. Lastly, I am unable to provide pictures at this time (not everyone has access to this technology, for varying reasons), but offered to have the items sent back for physical inspection. It is unlikely that pictures could accurately display how much an item has shrunk anyhow. I was told that I would be contacted if an exception could be made for this return, but am not confident this will occur, and again, believe this should not be considered an "exception". Once again, I'm asking for a return label so that these items may be sent back for a refund. If this is unacceptable to HardTailForever, I suggest altering your item descriptions rather than placing additional burden on your customer. These items are not pre-shrunk, and the care instructions are not appropriate for the material.

Hard Tail Forever is NOT a BBB Accredited Business.

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