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Business Profile

Spa

ME Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This started back in June 2023 when I contacted *************************** and ****************************************** regarding two memberships that I had. My mother passed away and I had been taking care of my mother for five years I had a 2 memberships with this company and I was paying them without taking advantage fully of the membership because of my mother and the scheduling the appointments was so hard to get in I paid thousands of dollars to the company without services. i contacted the company to come up with a resolution to this and they offered me the following OPTION 1 2 gift cards with paid value of 6 membership benefit charges ($570 each/$1140 total) for you and your husband to use on full priced menu services and retail boutique items. OPTION 2 You and your husband will each commit to utilizing 2 membership benefit services per month (4 services per month), for 10 months. This means planning ahead and following through on 2 massages (or 1 facial + 1 massage) each, every month from June 2024 - March 2025. I told them I would like to have option 2 on a gift card, I could not commit to going to the facility because I had surgery and it was impossible. I did not see the difference since they offered a gift card option. We then agreed to ******************************************************************************* They sent to me by mistake some really disturbing emails discussing me. I have been emailing them and they all have been ignoring my emails, when I told them about the emails they sent me by mistake talking about me and deciding if they should do it or not. My picture is attached to my email and I am a black woman and in the email they were saying things about my career I have emailed the director of operations and she is ignoring me as well. She was a part of the email conversations. I just want 10 months for me and my husband on a gift card each. This is what was proposed to me. They have been ignoring me since the emails they sent by mistake

ME Spa is NOT a BBB Accredited Business.

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