Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16, 2024 I placed an order with GovFilingsOnline to receive a copy of my Birth Certificate. I was told that I would receive a packet to provide certain documents to them. I never received the packet, and there's literally no way to contact them directly. I left messages through their website and I have yet to receive a response. I am a person protected under the protected class, due to my disability. I also am unable to read well enough to investigate this on my own, so I now have my case manager to help me to resolve this matter. I feel that it has been long enough and this company has done nothing to provide the services I paid for. I have no emails, or mail in reference to this company. I want a refund for the services I never received.

  Business Response

  Date: 02/10/2025

  Hello

   

  Thank you for reaching out. We have not received a single inquiry from this individual. And it is very, very, very easy to contact us through our website. Simply click "Support" at the top right hand corner. Perhaps this person was on the wrong website or using the wrong email address to contact us. She can contact us anytime at ********************************** Please simply send us an email and verify a good address and we are happy to re-send the package.

  In general, if someone did not receive the package it means the delivery address was incorrect. We will look forward to receiving an email with a good address and we will get another package out right away.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22921602
  
  I am rejecting this response because: I did attempt to contact this business on more than one occasion, their website is very confusing and very limited as to the available  options. There is no phone number and it only has two options if you are a customer or you are making an inquiry as a new customer. The one time it did say it would send out a new packet, which like the first one I never received. My address is correct. I then selected refund, to which then I was immediately sent to a page stating their refund policy or should I say NON-Refund Policy. I feel that I am entitled to a refund because I never received the services that I paid for, nor has this company made any attempt to follow-up in any way. They never reached out by phone or email, if they believed the address to be wrong. As I said I am from a protected class of individuals and I don't feel that it is fair for this company to take money promising to provide services that they never did. Could the company please provide proof of them having actually sent a packet out, or returned mail. This company is not being forthwith in any compacity.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/12/2025

  Our website is quite straight forward.  I also provided a direct email address in my last response and have yet to receive any emails from this individual. As stated, we are happy to send another package or even email the package. But we are not responsible for issues arising with **** mail delivery.

  Please send us an email and we are happy to send another package by mail, by email, or even both.

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As requested by the company of which I placed this complaint I was instructed to supply them with my address & email address. 

  ******* ******,

  **************************

  **************************

  ********************************

  
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 03/03/2025

  Good Day,
  
  As per our phone conversation, I am sending this email to express my desire to reopen the complaint against GovFilingOnline, We reached what I thought was a resolution when the company agreed to send out another packet, to submit documents. However, just like the first time, I have not received the packet. 
  
  Thank you. Respectfully
  ******* ******

  Business Response

  Date: 03/03/2025

  
  Hello

  1- The receipt you provided in your documents to BBB is not from us. So perhaps you did not even order through us in the first place.

  2- In our original response, we specifically asked that you send us an email confirming a good address so we could mail another packet. We did not receive any email from you confirming a good address, so that's why another packet has not been mailed out. In fact, we've never received ANY communication from this individual at all.

  It seems perhaps this individual did not order from us, because the receipt they provided is not from us. If this person DID order through us, then please send us an email with your order number and a good mailing address so we can send another package.

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company for an EIN number from IRS and they changed my credit card $225, which was supposed to be free. I tried contacting them but they dont answer emails. I want my $225 refunded

  Business Response

  Date: 09/09/2024

  This individual is confusing us with another company. We do not do any services related to EIN numbers.

• Initial Complaint

  Date:06/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not completely understanding what a estate ein was...I was fooled by their web site. Paid and received bogus information. It not the money..I was fooled in a vulnerable time in my life

  Business Response

  Date: 06/17/2024

  This customer has us confused with another company. We do not offer this service, we do not have any customers that match this info, we do not charge that amount for any of our services.

• Initial Complaint

  Date:02/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a service to receive my daughters birth certificate. I never received one it has been 3 months. My daughter is about to be 4 months in a few days. I have tried to contact customer service and have received no repsponse.

  Business Response

  Date: 02/01/2024

  Please be aware that we have not received even one single customer support inquiry from this customer. Not one. So, how can we help if the customer never even bothered to contact us?

  Second, the order was mailed the same day she placed the order- October 25th.

  If the customer simply contacted us, we would be happy to send another copy of the order. Since the customer never once bothered to contact us before filing this complaint, I will now ask that the customer give us the courtesy of simply contacting us through our website, and we will be happy to send another order out at no charge.
  

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21233671
  
  I am rejecting this response because:

  If I have not attempted to contact the business as they claim. How is it that I received the attached email from them claiming they have received my inquiry. 

   

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/02/2024

  Please look at the email you sent us - you sent an email to a "no reply" email. A no reply email is not an email that can be replied to, which I believe is common knowledge.
  

  So, as previously mentioned, we have not received even a single inquiry from this customer. Please review my previous response. If you contact us, we are happy to send you another order, free or charge. But you'll have to contact us to do that.
  

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21233671
  
  I am rejecting this response because:

  I submitted an inquiry through your website. Not by replying to an email. Are you not aware of your system works? If there is a better way to communicate and contact you, please provide in a more accessible way.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/02/2024

  You did not submit through our website, because we did not receive any inquiry. If you submit through our website, you can request we send another order right there on the website. You can also email us at **********************************

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21233671
  
  I am rejecting this response because:
  I have just know sent an email to the email address provided in the last message. I would still like a refund.
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a scam!! You can't speak to anyone!! They took $59.95 for online birth certificate and they never provided birth certificate or nothing! You can't get a refund!! You can't cancel!! No call representatives to speak to!! They are stealing money from people!!

  Business Response

  Date: 11/02/2023

  We are so sorry if you have had issues with our birth certificate assistance service. Did you not receive the package you ordered through us? We can always send another package if you did not receive the first one. Please let me know if you'd like another birth certificate application package sent.

   

  As for the service you ordered, I have copy/pasted the service description below:

   

  Vital Record (birth/death) Request Assistance Services: 
  
  This birth certificate/vital record request assistance service has a few parts:
  Gathering and preparing the proper paperwork/application and materials for your specific birth certificate request. This will vary depending on the state/county of birth and type of request, and usually consists of preparing your state birth certificate application(s) or authorization form(s).
  Creating customized next steps for the client to complete any additional state requirements to obtain the birth certificate. This may vary by location of birth and the client's relationship to the subject of the record. 
  Preparing prepaid/pre-addressed mailing materials for submitting all items to the issuing vital records office
  Mailing all of the above to you in a filing packet.
  Important notes and information about this service:
  We charge our fee for the above described service. Our processing fee DOES NOT include government agency fees. Our service is strictly for preparing the materials and items described above.
  Government time frames for processing the actual vital record request are out of our control and completely unrelated to our service. If you have hesitations about government processing times, please do not use our service. Government processing estimates are just estimates.
  After a person orders with us, additional items will be required. Generally this includes payment for state fees, a signed application, a photocopy of an ID, etc. We will send a document request package by regular US mail to make it easy to submit these items.
  We do not offer refunds or cancellations because we process orders immediately. If you have hesitations regarding this policy, please do not use our service.
  Our service is not "faster" or "cheaper" than ordering directly with the state. Our service is designed to be an incredibly convenient, time-saving and hassle saving process. If you are looking for a "cheap" option, the best option is to order directly through the state.

• Initial Complaint

  Date:10/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 25, 2023 $59.95 I ordered a Birth Certificate from this company.order number: D1155899768

  Business Response

  Date: 10/30/2023

  Is there some reason you simply didn't contact our support team for assistance? We have not received any contact from you. You complain to the BBB without even contacting us so we can resolve whatever the issue is?

  Please contact our support team if you need assistance through our website.
  

  Customer Answer

  Date: 10/31/2023

   
  Complaint: 20801612
  
  I am rejecting this response because:

  Contacting your business through your website has been ineffective, as described by other complaints on all review platforms.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/31/2023

  Our web inquiry form works just fine, and we respond very quickly. If the email goes into your spam folder, that is not our responsibility or our fault. It is your responsibility to check your spam folder, and adjust your filter settings to correctly categorize our emails. Further, I provided my direct email address in the previous reply, and have not received a single inquiry from you.

  So no, contacting us by email or through our web form is NOT ineffective. Our staff is standing by ready to hear from you (which we have not yet).

  Thanks

  Customer Answer

  Date: 10/31/2023

   
  Complaint: 20801612
  
  I am rejecting this response because:

  Business entity continues to argue on a public forum.
  Business entity does not provide possible resolution to issue.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/02/2023

  Hi *****

  You never once stated what the issue was in this BBB complaint. You simply asked for a refund without stating what the issue was. You did not even present any sort of complaint. You are essentially contacting us through the BBB for a simple customer support inquiry. The ******************** is not a customer support platform, it is a place to raise a legitimate complaint. But you have not presented any complaint at all.

  So again, if you need help, contact our support team. We are not going to provide customer support through the ********************. You can contact our support team directly.
  

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package for my birth certificate and social security card on April 10th 2023. I was supposed to receive a packet in the mail. I paid $100.00 and have sent numerous emails and the always reply saying a rep will be in touch in one day and no one ever calls...no packet has ever arrived and I cannot get anyone one the phone. Horrible experience the entire way around. I feel like I got scammed.

  Business Response

  Date: 10/30/2023

  Hi ******

  Thank you for getting in touch. However, I want to point out that we did indeed reply to all of your inquiries, and we also mailed you a second package. If you don't see our emails, they must be going into your spam folder. If you've not received either of the packages we mailed, you must have an error on your mailing address.

  Please email me directly and I will make sure we get another package to you immediately. Please include your order number and confirm a mailing addresss and I will make sure we get a third package mailed immediately! I am at *********************************.

   

  I look forward to getting this resolved and getting a third package rushed out to you!
  

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used their service, when I was in a pinch and guess I did not do enough research apparently. Submitted a request in August 2023 sent in the written forms September 2023. Called the number they had listed for my state and they had no record of my order and told me their site was a scam. I don't care about getting my money back at this point. I want to know where my personal information went and I want it deleted or terminated. I realized I got scammed and just don't want anything else to happen with them.

  Business Response

  Date: 10/20/2023

  Hi there, and I am so sorry if you had a bad experience with us. But keep in mind, we are absolutely not a scam. The service we offer is to prepare birth certificate application documents in a simple package for you to submit so you can get your birth certificate. Did you not receive your package from us? If that's the case, did you contact us so we can send you another one? We have an option through the "Support" page at the top right of our website to submit such a request.

  If alternatively you sent the package we prepared to the state and they have no record... well, either the employee you spoke with made a mistake, or it got lost in the mail, or the state lost it, or whatever else could have happened. We see state offices lose stuff all the time. After-all, they are humans. But why don't we just sent you another package and you can mail it in?

  You can contact us anytime through our website or at *********************************.
  

  Customer Answer

  Date: 10/21/2023

   
  Complaint: 20759781
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company hosts a service stating that they will retrieve records for you. Birth certificate ETC.What this company won't say is that you'll be sent a letter with instructions about what needs to be mailed to the state body to get these records. which you'll also have to pay for, (25 dollars for me) so basically the company charges you over 50 dollars to tell you how to retrieve your records. Wish I would have been thinking more clearly, but I was Stressed and was on a time crunch and did not research more options. Inconclusion this company is taking money from hardworking people to send you a letter in the mail about how to fix the problem. most states and the federal government have a retrieval tool online. please do not fall for this scam.

  Business Response

  Date: 06/21/2023

  We are so sorry this customer has had an issue with our service. However, we do not suggest in any way shape or form that we will retrieve a birth certificate for a customer. In fact, the service description is outlined in ******* clear detail, which I have copy/pasted below:

   

  Vital Record (birth/death) Request Assistance Services: 
  
  This birth certificate/vital record request assistance service has a few parts:
  1)Gathering and preparing the proper paperwork/application and materials for your specific birth certificate request. This will vary depending on the state/county of birth and type of request, and usually consists of preparing your state birth certificate application(s) or authorization form(s).
  2) Creating customized next steps for the client to complete any additional state requirements to obtain the birth certificate. This may vary by location of birth and the client's relationship to the subject of the record. 
  3) Preparing prepaid/pre-addressed mailing materials for submitting all items to the issuing vital records office
  4) Mailing all of the above to you in a filing packet.

  
  -We charge our fee for the above described service. Our processing fee DOES NOT include government agency fees. Our service is strictly for preparing the materials and items described above.
  -Government time frames for processing the actual vital record request are out of our control and completely unrelated to our service. If you have hesitations about government processing times, please do not use our service. Government processing estimates are just estimates.
  -After a person orders with us, additional items will be required. Generally this includes payment for state fees, a signed application, a photocopy of an ID, etc. We will send a document request package by regular US mail to make it easy to submit these items.
  -We do not offer refunds or cancellations because we process orders immediately. If you have hesitations regarding this policy, please do not use our service.
  -Our service is not "faster" or "cheaper" than ordering directly with the state. Our service is designed to be an incredibly convenient, time-saving and hassle saving process. If you are looking for a "cheap" option, the best option is to order directly through the state.

   

  This is the service description that the customer had to sign off and agree to before ordering.
  

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $59.99 for a package that they never sent. The 800 number on my credit card statement sends you to their website which I have used since February and it promises to send the package by mail or email and that hasn't happened yet. So I would like my package sent to me please. The website does not work because it claims that one of your reps will contact me I. 24 hours to no avail.

  Business Response

  Date: 05/31/2023

  Our website works just fine. If you don't see our replies, that means they are going into your spam folder. We reply to all tickets within 24 hours. You can also request for ** to send another package through our website. Just follow the prompts here: ***************************************************

  If you are having issues with your email and have trouble using our ticketing system to request another package, feel free to email us at ********************************** We are happy to send another package.
  

  Customer Answer

  Date: 06/03/2023

   
  Complaint: 20123593
  
  I am rejecting this response because:
  
  Sincerely,
  
  Queenie Olumbo