We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pharmacy

Crane-West Herb Pharmacy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per their website, ************************************** Pharmacy "offers only those products that meet our rigorous standards of testing and clinical effectiveness. While all of our sources comply with *** cGMP standards, we encourage these vendors to also make their products with the highest traditions of Chinese Herbal Medicine. Our Custom Pharmacies compound herb prescriptions with KPC concentrated powders. KPC is an ISO **** company and is the only Chinese herb company to meet the rigorous standards of all industrialized nations. Ours are the only pharmacies that compound herb prescriptions which comply with the *** cGMP standards, *** Labeling Requirements, and HIPAA."My acupuncturist, *************************** of ******************** in ***************, **, prescribed a custom formula for me. We were guaranteed by ******************* that the product would be gluten-free, as I have a severe gluten intolerance. After receiving the product -- which was ordered 6/21/23, and received on 6/23/23 -- I had an immediate and debilitating gluten reaction. The product was clearly contaminated, despite their claims. Since then, the company has been stalling the resolution of this issue, which was for me to receive a full refund for the product and shipping costs. I have the remainder of the product -- several months worth -- and offered to return it to them with a pre-paid shipping label. The company has continued to delay and delay, setting up various hoops for my prescriber and I to jump through, such as the requirement that we complete a voluntary adverse incident report for the ***. Even after submitting the report it has now been nearly 2 months from them with no response, such that it seems clear they have no intention of standing by their product claims, and of reimbursing me for the contaminated product. It seems likely that all they were trying to do was drag out the timeframe, so that it is now past the point where I can file a credit card dispute, hence I am being ignored by them entirely.

Crane-West Herb Pharmacy, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.