Reviews

Review Details

• Review fromEstelle C

  Date: 05/26/2024

  1 star
  it is advertised as ladybugs. the photos on the box and the stickers show ladybugs. The larvae are not ladybugs they are pink lady beetles. false advertisement.

• Review fromHeather B

  Date: 04/22/2024

  1 star
  Horrible customer service here as well. I ordered over 200 dollars worth of caterpillars and almost all of them died. I had a whole school family night set up to release them. I have ordered from insect lore for years and never had any problems. After I sent my initial email explaining the problem they never responded but just sent two cups of caterpillars. (my original order was for over 75 caterpillars). We were on spring break when they did this. I emailed back and let them know that wouldnt solve the problem as it was too late and we were on Spring Break. They never replied and sent another cup of caterpillars. I have emailed them multiple times since then and have NEVER gotten a response.

• Review fromBrandy C

  Date: 04/16/2024

  1 star
  Horrible customer service! They guarantee 3 butterflies to live. My order was running late, so I contacted customer service via email. It eventually arrived 8 days after I ordered (when they say 3-5 days for arrival), then there were only 4 caterpillars when there should have been 5. I contacted customer service regarding the missing caterpillar with no response. I took them to my classroom for my students to observe. After one day, a caterpillar was dead. I removed it from the cup and hoped for the best. Then 2 days later another caterpillar died, so I removed it as well since I did not want my students staring at a decomposing caterpillar all day. Once again, I emailed customer service and have yet to receive a response. Upon reading reviews from others with similar issues, it seems that in order for the company to rectify the issue, they want photographic evidence of the dead caterpillars before they will make it right. Who takes pictures of dead animals? Also, as I did not know photos were a requirement when this happened (and I had not heard from the company after multiple attempts to contact them) I threw the dead ones away. I am not going to let them sit and rot in my classroom while I wait for a response. This company seriously lacks any knowledge of customer service. I have ordered previously with no issues, but this year has been a horrific experience.

• Review fromDiana B

  Date: 03/28/2023

  1 star
  I am horrified at how I was treated this morning. I have been purchasing from Insect Lore for many years for several different schools. Last week I purchased 9 Butterfly Kits. Our school received 5. When I contacted them to have the situation rectified, their "manager" responded that they could only handle the issue if I sent them pictures of what we received. I explained that the kits had been distributed already to the classrooms. I was then told the same thing-they need pictures. I tried calling and the receptionist refused to put me through to their highest level manager. I asked repeatedly for a direct email address and she refused. She said to send it to her and she would route it to upper management. What company refuses to give an email address for a manager? What kind of company cheats a school out of resources and kits that only benefit children. Insect Lore took our money and did not provide the materials we paid for. I am no longer a customer-I will go elsewhere. Very unprofessional and disappointing.

• Review fromMaria G

  Date: 03/25/2023

  1 star

  Maria G

  Date: 03/25/2023

  I ordered on my credit card and it was charged I have the proof. With no invoice I waited and emailed I was ignored. I went on facebook and was told I never ordered. That was a clear lie. Do not trust these people. I am in the process of filing q complaint if I save on person fron buying from these people it is worth it.

  Insect Lore

  Date: 03/29/2023

  This reviewer did not make a purchase with Insect Lore, and we do not have a payment from her in our system. On March 22 at 4:13 pm, the reviewer attempted to place an order, but the card was declined because the reviewer provided the wrong zip code. This is why the order was not completed. It is our sincere goal to ensure that every customer has a wonderful experience with Insect Lore and our CSR did her best to assist this reviewer with the issue and try to clear up any confusion. However, the reviewer refused to speak with us. We do not understand why there is so much anger directed at our company over an issue that could have easily been remedied through friendly communication.

  Maria G

  Date: 03/29/2023

  Again it was charged why would I lie. Even if it was declined a day or two later how is that my issue. My free code is also giving me an issue. Like I said please do not order from these people. My other question is why didn't they tell me. No email was sent that is communication. Also I am not the only one who had an issue. This is my last response.