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Business Profile

Carpet and Rug Cleaners

Dad’s Carpet Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was quoted $330 to clean my carpets via phone. ****** arrived 6/28 and re-quoted me $550 after I specifically told him the size of my home and what I had paid to other companies for the last two years, but he still insisted that he had to charge me almost $200 more than the phone quote. I agreed as I had already prepped my house for this to be done and I had family coming to town. that is the only reason I used his company and not the one that I use otherwise. He was in and out within 1.5 hours. I contacted him 10 days later with photographs of my dirty carpet and asked for him to come back and re-treat the carpets he said no he could not do that because he only offers a seven day warranty and I contacted him on day 10. I used a home carpet cleaner with hot water only in a low traffic area and extracted a ton of dirt which I sent him photos of. He told me that due to four people living in my home and two dogs. That amount of dirt is expected And that nobody will ever get my carpets completely cleaned. I have talked to other carpet companies and they said that is fault that is not the case at all. He even contacted my previous carpet care companies and asked if they fired me as a client. I have asked for a refund. He has not responded. Checking with many social media outlets. I have met many local people in my area who have ran into the same issues with this company. The carpets are dirty and they do not even smell clean , he has told myself and numerous other people that he does not honor anything outside of his seven day warranty not even if it means customer retention. I dont even know that he used anything more than hot water on my carpet as there was no sort of scent left behind the carpets feel rough and the picture show. I have extracted a significant amount of dirt out of a low traffic area with a home carpet cleaner, and only water. Attached are photos of the dirty water within 10 days of him cleaning and a text message where he agrees to $330.

Dad’s Carpet Care is NOT a BBB Accredited Business.

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