Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: December 19th 2024 On 12/19/24 I signed up on Bitcoin IRA's website for a **** *** account to be setup. Because the website's instruction for transfer for was confusing and was not responsive, after I sent my $1000, I didn't see any acknowledgment of receipt, I thought it didn't go through. So I tried again and sent another $3000. This time I was able to see that the system had created a *** contribution receipt of $3000. On the same day later, I received 2 emails acknowledging Bitcoin IRA had already received both payments totaling $4000. I emailed Bitcoin IRA support and told them to please return the $1000 that was sent in error to them. On 12/20/24 A staff by the name of ***** Weight from Operations from a ********* address *********************************************, phone ************ responded that my $4000 indeed cleared the bank. He said he has tasked the refund of $1000 to me, and $3000 is waiting to be allocated to my account to finalize the opening of my account. I followed up on inquiring about my money and also about setting up my account because I don't see the balance of $3000 reflected in my account and on the ******************** app. the message on my account is still the following "Application **************************** will be in touch with you between 1-3 business days to finalize your funds transfer." Today is already Jan 2nd, 2025, my balance shows zero, and it has been 14 calendar days and more than 3 business days that this company has promised to set up my account, put the balance of $3000 into my account, and refund me my $1000. But nothing has been done. I want Bitcoin IRA to immediately refund me my $4000 and also compensate me for lost opportunities that I could have had to grow my fund and lost interest I could have earned. They did not set me up properly on **** *** as they promised and I want to take my retirement money to another company that is reliable, have integrity and good business ethics.

  Business Response

  Date: 01/21/2025

  Bitcoin IRA (BIRA) is in receipt of the complaint in case #******** (the Complaint) and provides the following response. 
  
  By way of background, BIRA is a is a platform that connects consumers to qualified custodians, digital wallets and cryptocurrency exchanges. **** provides these services for account holders and acts at the account holders direction. **** is not in a position to offer legal services and is not a legal or tax advisor.
  
  Unfortunately, there was a delay in returning her funds due to several factors. First, ACH transfers can take up to five business days to be processed and become available in our custodian, ******************'s account. Additionally, Digital Trust experienced a high volume of requests during the holiday season and year-end period, which contributed to the delay. However, we can confirm that Digital Trust successfully returned the funds from both deposits on January 3, 2025, for a total of $4,000. We sincerely apologize for any inconvenience this delay may have caused.
  

  **** is committed to customer service and has made a good faith effort to resolve this issue. **** is willing and able to provide additional information upon request.
  

  
  

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KEEP GETTING INVOICE IN E-MAIL FROM BITCOIN THRU THE PAYPAL SERVICE FOR $451.69 WHICH IS AN UNAUTHORIZED TRANSACTION. HAPPENS SEVERAL TIMES. I WANT TO CANCEL THE PAYPAL SERVICE WHICH WAS SET UP BY MY SON WHO PASSED LAST DECEMBER. KEEP GETTING UNAUTHORIZED TRANACTIONS. PAYPAL SERVICE NEEDS TO BE CANCELLED. I CALLED THE PAYPAL SERVICE TEAM BUT DON'T UNDERSTAND THE PROCEDURE TO CANCEL THE TRANSACTIONS AND SERVICE. PLEASE HELP. I WITHDRAW MONEY FROM MY ACCOUNT SO THEY CANNOT AUTOMATICALLY TAKE MONEY FROM ME WITHOUT MY APPROVAL. PLEASE HELP.

  Business Response

  Date: 10/04/2023

  Bitcoin IRA (BIRA) is in receipt of the complaint in case #******** (the Complaint) and provides the following response.
  
  By way of background, BIRA is a is a platform that connects consumers to qualified custodians, digital wallets and cryptocurrency exchanges. BIRA provides these services for account holders and acts at the account holders direction. BIRA is not in a position to offer legal services and is not a legal or tax advisor.
  
  BIRA has completed a thorough search of our records. Unfortunately, we were unable to find an account or any other type of record associated with **************************. In addition, **** has never had a relationship with ******. We sympathize with Mr. ************ predicament; however, we have not been sending him invoices or withdrawing money from his account. We believe that he may have confused us with a different company. 
  
  BIRA is committed to customer service and has made a good faith effort to resolve this issue. **** is willing and able to provide additional information upon request. 

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20013146
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ******* of Brookhaven ******* said to be represented Bitcoin. This was basically a scam. He said if you paid 120 you would recieve 1200. He took out 320.00 from my bank account and tried to take 550.00 but my bank refused it I have contacted him many times and disputed the transactions with my bank. He does nothing. His address is ************************************* I do not want to cause him any problems just want my money refunded.

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 8, 2022/11/18) */ Bitcoin IRA ("BIRA") is in receipt of the complaint in case #******* ("the Complaint"). Due to the confidential nature of the parties relationship, BIRA is unable to disclose certain information in response to the Complaint and provides the following response. By way of background, BIRA is a is a platform that connects consumers to qualified custodians, digital wallets and cryptocurrency exchanges. BIRA provides these services for account holders and acts at the account holders' direction. BIRA is not in a position to offer legal services and is not a legal or tax advisor. BIRA has completed a thorough search of our records. Unfortunately, we were unable to find an account or asset associated with ***********. In addition, BIRA has never had an employee with the name Brandon Nations, we do not have a presence in Mississippi, and we are a different company than Bitcoin.com. We sympathize with ***********'s predicament; however, we do not have the funds in question. BIRA is committed to customer service and has made a good faith effort to resolve this issue. BIRA is willing and able to provide additional information upon request.

• Initial Complaint

  Date:06/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BitcoinIRA is a self-directed IRA company on ************* for retirement accounts. I had transferred some of my retirement assets (Traditional and ROTH) to BiycoinIRA and bought crypto coins. In April 2021, I decided to transfer those crypto assets (in-kind) from BitcoinIRA to another IRA company named************** because they have lower monthly fees. Unbeknowst to me, BitcoinIRA took 1% of my retirement assets while makeing the in-kind transfer. I have complained to them multiple times and said that they have no rights to my retirement assets and that those were my hard-earned retirement assets. But they have ignored my emails. I need help from *** to get those assets back into my ************* accounts. Attached is an email exchange with BitcoinIRA showing what they haven't transferred to my ************* account.

  Business Response

  Date: 07/21/2022

  Business Response /* (1000, 8, 2022/07/14) */ Contact Name and Title: *********************** Contact Phone: ************ Contact Email:************************** Bitcoin IRA has reached out to Ms. *** and reviewed our records that show Ms. *** received an email notice in January disclosing the 1% fee, which does satisfy the legal notice requirements. However, upon review of her account and after discussion with Ms. ***, her customer service experience warranted a refund of the 1% fee. The refund has been initiated by Bitcoin IRA. Consumer Response /* (2000, 10, 2022/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got the money back and that's why it is acceptable to me. However, I do want to put the following on the record - BitcoinIRA had supposedly sent a "marketing" email about 1% fee. Marketing emails are not considered legal because most people opt out of those emails. So, I had no idea that this was in place. I would have taken my money elsewhere had I known this.