ComplaintsforBitcoin IRA

• Initial Complaint

  05/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  KEEP GETTING INVOICE IN E-MAIL FROM BITCOIN THRU THE PAYPAL SERVICE FOR $451.69 WHICH IS AN UNAUTHORIZED TRANSACTION. HAPPENS SEVERAL TIMES. I WANT TO CANCEL THE PAYPAL SERVICE WHICH WAS SET UP BY MY SON WHO PASSED LAST DECEMBER. KEEP GETTING UNAUTHORIZED TRANACTIONS. PAYPAL SERVICE NEEDS TO BE CANCELLED. I CALLED THE PAYPAL SERVICE TEAM BUT DON'T UNDERSTAND THE PROCEDURE TO CANCEL THE TRANSACTIONS AND SERVICE. PLEASE HELP. I WITHDRAW MONEY FROM MY ACCOUNT SO THEY CANNOT AUTOMATICALLY TAKE MONEY FROM ME WITHOUT MY APPROVAL. PLEASE HELP.

  Business response

  10/04/2023

  Bitcoin IRA (BIRA) is in receipt of the complaint in case #******** (the Complaint) and provides the following response.
  
  By way of background, BIRA is a is a platform that connects consumers to qualified custodians, digital wallets and cryptocurrency exchanges. BIRA provides these services for account holders and acts at the account holders direction. BIRA is not in a position to offer legal services and is not a legal or tax advisor.
  
  BIRA has completed a thorough search of our records. Unfortunately, we were unable to find an account or any other type of record associated with **************************. In addition, **** has never had a relationship with ******. We sympathize with Mr. ************ predicament; however, we have not been sending him invoices or withdrawing money from his account. We believe that he may have confused us with a different company. 
  
  BIRA is committed to customer service and has made a good faith effort to resolve this issue. **** is willing and able to provide additional information upon request. 

  Customer response

  10/09/2023

   
  Complaint: 20013146
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ******* ******* of Brookhaven ******* said to be represented Bitcoin. This was basically a scam. He said if you paid 120 you would recieve 1200. He took out 320.00 from my bank account and tried to take 550.00 but my bank refused it I have contacted him many times and disputed the transactions with my bank. He does nothing. His address is ************************************* I do not want to cause him any problems just want my money refunded.

  Business response

  12/02/2022

  Business Response /* (1000, 8, 2022/11/18) */ Bitcoin IRA ("BIRA") is in receipt of the complaint in case #******* ("the Complaint"). Due to the confidential nature of the parties relationship, BIRA is unable to disclose certain information in response to the Complaint and provides the following response. By way of background, BIRA is a is a platform that connects consumers to qualified custodians, digital wallets and cryptocurrency exchanges. BIRA provides these services for account holders and acts at the account holders' direction. BIRA is not in a position to offer legal services and is not a legal or tax advisor. BIRA has completed a thorough search of our records. Unfortunately, we were unable to find an account or asset associated with ***********. In addition, BIRA has never had an employee with the name Brandon Nations, we do not have a presence in Mississippi, and we are a different company than Bitcoin.com. We sympathize with ***********'s predicament; however, we do not have the funds in question. BIRA is committed to customer service and has made a good faith effort to resolve this issue. BIRA is willing and able to provide additional information upon request.

• Initial Complaint

  06/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  BitcoinIRA is a self-directed IRA company on ************* for retirement accounts. I had transferred some of my retirement assets (Traditional and ROTH) to BiycoinIRA and bought crypto coins. In April 2021, I decided to transfer those crypto assets (in-kind) from BitcoinIRA to another IRA company named************** because they have lower monthly fees. Unbeknowst to me, BitcoinIRA took 1% of my retirement assets while makeing the in-kind transfer. I have complained to them multiple times and said that they have no rights to my retirement assets and that those were my hard-earned retirement assets. But they have ignored my emails. I need help from *** to get those assets back into my ************* accounts. Attached is an email exchange with BitcoinIRA showing what they haven't transferred to my ************* account.

  Business response

  07/21/2022

  Business Response /* (1000, 8, 2022/07/14) */ Contact Name and Title: *********************** Contact Phone: ************ Contact Email:************************** Bitcoin IRA has reached out to Ms. *** and reviewed our records that show Ms. *** received an email notice in January disclosing the 1% fee, which does satisfy the legal notice requirements. However, upon review of her account and after discussion with Ms. ***, her customer service experience warranted a refund of the 1% fee. The refund has been initiated by Bitcoin IRA. Consumer Response /* (2000, 10, 2022/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got the money back and that's why it is acceptable to me. However, I do want to put the following on the record - BitcoinIRA had supposedly sent a "marketing" email about 1% fee. Marketing emails are not considered legal because most people opt out of those emails. So, I had no idea that this was in place. I would have taken my money elsewhere had I known this.

• Initial Complaint

  11/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have a Self Directed traditional IRA with them. I've requested a transfer and they're acting with negligence and disregard. I submitted the transfer request end of September. They requested I join a video call Oct 15th which I did and provided my Identification. Since that time I have followed up regularly with them. They don't say anything is wrong or missing. They just say any day now or its some complicated process that involves a sign off from the COO. (Its Crypto - you copy paste the address' which have been shared). I have called them and recorded the phone calls. First they said they'd transfer me to someone in California, but then that person was busy and would call me back (never got call back). Very next time I called, my call went straight to voicemail. 3rd time I called under a different number and someone picked up only to tell me Customer Service was done for the day (what about California time zone?). I called two days later and asked directly for my representative ***** *****, who was also "busy" and never called me back. ******** ***** the other representative never responds to our text or email thread. I had my new company call them, and they told her they'd have it transferred by the 12th, but its now the 15th. This is a Traditional to Traditional In-Kind transfer, it should not take 5 weeks, it should not take 1.5 months. If there are issues communicate them or provide a definitive timeline.

  Business response

  07/13/2022

  Business Response /* (1000, 8, 2021/12/10) */ Case# ************************************ Customer ***************** was contacted and FULL resolution was achieved. Client would like to remove the complaint and making sure it doesn't get published. Thank you. Consumer Response /* (2000, 11, 2021/12/13) */ Bitcoin IRA has completed the transfer following my complaint. I am grateful they listened and feel the response was genuine. I hope the industry changes and this doesn't happen to anyone else.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩