Business ProfileforDog-E-Den

I had called to reschedule a grooming appointment. Ive done this a few times and NEVER had any issues. I always called ahead of time when I did and personally informed the groomer , who I used to work with. The new Employees there are extremely obnoxious. They refused to apply my $15 depsoit I made on my birthday 08/11/23 to a new groom appt. I had made my appt for 9/2/23 I called 6 days before ( today 8/28/23) . They called me back to tell me the new appt time would be 9/17/23. All was well untile they asked for ANOTHER deposit. I told them I already paid that prior.Normally they would roll that over to the new appt. When I informed then of this they refused and mentioned a NEW Policy I was NEVER informed of . I am beyond disgusted by the behavior of the new employees. I had to change my grooming appt because I couldnt get work off. I normally dont work on the day I had asked for the appt. Anytime I have to reschedule a Groom I always call ahead!! I called 6 days ahead. But apparently the new policy is 7 days. And they dont tell you about it prior. They tell you the deposit is given to hold the appt, but HIDE the fact that should you have to reschedule they will not refund you. I would understand if I had rescheduled after being informed of the new policy when I made the appt via phone. They should have accomodated me and said okay we will apply the prior $15 as credit to your new rescheduled appt on 9/17, but please be advised moving forward should ypu rescedule or cancel within 7 days of your appt you forfeit the $15. That is the PROPER way to do things. Anytime I had to reschedule they ALWAYS applied it to the next appt . And I ALWAYS gave 20% Tip because i had had faith having worked with the groomer prior. Had i been made aware of this NEW policy i would have called yesterday because apparently 6 days early isnt okay. Has to be 7 days.since i used to work with groomer rescheduling was never an issue. I want my $