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Business Profile

Financial Services

Tipacti Investment Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/18/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have contacted ***** multiple times. He said he would help us with credit and purchasing a home. Any time my husband would call him he would hang up on him and tell him he would get back to us. I gave him one more chance today. We had a call set up at 1:00pm. It was 1:10 and he didn't contact me. I've text him 3 more times with no response. I'm not sure if he is doing something illegal and trying to hid it but he should have contacted us and let us know

    Business Response

    Date: 06/27/2022

    Business Response /* (1000, 9, 2022/05/31) */ There was no payment made at all so there is no refund to be made they did not purchase any service. There was a credit report ran but nothing was done no alteration made either. Consumer Response /* (3000, 11, 2022/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes we made a payment for the credit pull. Which in turn hurt our credit more. Furthermore he sent our info to a mortgage lender without prior approval again another hard inquiry on our credit. The main point is that the lack of communication and not following through with anything he said. He treated us as if we were nothing and he always had something more important than his clients.

Tipacti Investment Group is NOT a BBB Accredited Business.

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