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Business Profile

Moving Companies

Move Wisely

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got ahold of them in December, when I realized I lost my card. I got into a car accident and rolled and lost everything in the car. They said they would investigate it and get back with me in 45 days. It's 50 today. I tried to call them and I explained it to 3 different people and they kept hanging up on me. I texted them off the app and they said they had us scheduled for someone to call me in 2-4 hours and never did.

  • Initial Complaint

    Date:01/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use wisely debit for work. There was a fraudulent act I reported it. They were supposed to deactivate my card and send a new one. I called them because I noticed there was a card activated on my account the same day I asked for replacement. They kept hanging up on me every phone call. I don't know what is going on with my funds and why was a card activated on the day I ask for a new card which is suspicious. They have very poor customer service. Today is the second day no answers

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 4, 2023 I was forced to expedite a new debit card. Because the original one had not shown up yet on day ** there was a compromised transaction on my previous card and being I only had 2. Dollars and some change they were declined. I called they froze my card and sent out a new one, mind you I had to wait over Christmas and New Years with out access to my funds the required **** days passed and on the 4th of January which was #** I had to pay ***** to expedite it. I finally received the one I paid for on the 6th which my whole thing is my free card still isn't here I have informed delivery through **** so it's not a matter of lost or stolen from the mail system. To top it all off my house and car payment were late the not having my funds over Christmas and personal anguish of when I was going to be able to have my pay for 2 payrolls as of the 6th. Plus not to mention an overdraft fee from my bank because of all this mess. They pretty much left me no choice but to expedite my new card because as of this day January 9th it's not here was ordered on December 19th 2022. I want compensation for the expedited card and personal compensation if possible. Thanks for your time and consideration.

    Customer Answer

    Date: 01/15/2023

    ***Document Attached***
    This is my statement showing how long I had to wait to access my 2 paychecks by the time I finally received my card that I was forced to expedite because as of today the 15th of January 2023 my free card has still not arrived it was a **** day thing mailed out on the 19th of December 2022. Had I asked another free card it still would've had to wait until this week yet from the 4th to now.
    See Attachment/File: Screenshot_20230115-143146.png

  • Initial Complaint

    Date:01/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 4, 2023 I have 4 diffrent transactions that I didn't make after getting off work a total of those 4 transactions came to about $60... so I call make a dispute, super nice guys helped me out... got me a new card. Then I wake up to $95 taken off my account on January 9, 2023. What I find very convenient is they take the charges off your account before you can screen shot them so make sure you screen shot right away.... But don't want to give you your money back. I call for the second time being that this is the second time my card had fraudulently been used. And they treat me like I'm in the wrong for having my card broken into. Question after question just to be mean it felt like. But long story short the dispute team helped me none I was hung up on 4 times, never revived the email, they said they would send to get my dispute done faster. Cause apparently customer care isn't a thing anymore...

  • Initial Complaint

    Date:12/21/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I garnered permission from Wisely, on a recorded line, to write a check for $250. I verified all codes with the Wisely representative. Immediately following this Wisely removed $250 from my account. On 11/30 I deposited the check into ******** Bank. On 12/01/22 the Wisely check cleared. On 12/02/22 my *********** insurance check cleared ******** Bank. (*********** is the ONLY item I use this account for.) On 12/05/22 Wisely refused to honor the check & withdrew the funds. (Code: 10; refer to maker.) On 12/05/22 I was charged a returned item fee of $20, followed by $30, $30, $30 for a total of $110. I followed Wisely's directives & garnered approval. Either Wisely misinformed me, on a recorded line, or mistakenly refused to honor the check. Wisely owes me $250 + $110 in bank fees that were verifiably a direct result of this debacle.

  • Initial Complaint

    Date:11/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 16 year old daughter had a wisely card though her work. One morning she noticed a transaction she didnt make. I told her to call wisely and report it. They told her they would freeze her card and start a fraud claim. Whoever was making the charges continued to make fraud charges for 4 days. They depleted her funds in her wisely account. They continued to maoe purchases even beyond that which were denied due to insufficient funds. Wisely and determined no wrong doing was done and wont return her money. Shes wrote a letter to reopen her case. To which they claim they never received. She wrote another letter and sent it certified mail. They Manager told me i could call the verify they received the letter. I called and they say it will take 20 days to reopen the case. All i wanted to know was if they received the letter so we dont wait another month before absolutely nothing happens. Then she goes to say it might take 45 to 90 days. Honestly I told her I was done with them and will be filing some kind of charges. IM sick of companies taking advantage of people and getting away with it. IT NEEDS TO STOP!

  • Initial Complaint

    Date:09/18/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a issue with my card at a atm. I was getting one dollar fees for a incorrect pin and after 3 the atm said it locked my card. I called and was able to change my pin over the phone. The problem was not fixed and when I called back they claimed I gave them the wrong date of birth and locked my card. Worst customer service ever. I was hung up on, and all they wanted was my social security card. At that point I cut up my card and will never use wisley again.

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked my wisely to help me get a membership fee from constant contact taken from my debit card inappropriately. The rep advised me to cancel the card so no further fees would be collected and they would send me a new card. I received and used the new card one time then while at the grocery store found out I was canceled for FRAUD. I was shocked I have had this card for years. In the meantime constant contact refunded my money to the card- now closed. I have proof my wisely cashed the checks and did not include the balance on my check for closing they sent me. Now they just laugh when I say I want my refund you stole my money. They should not be allowed to do business on the internet they are fraudulent and cause people great pain in life.

  • Initial Complaint

    Date:07/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 5 times by my insurance company for my premium. I called them immediately and they said they would fix. Well they didn't so I called and opened a dispute on July 3. I have yet to hear anything. They said they sent me a letter out on that day. This is the 16th I have gotten no letter. It's obvious it's duplicate charge. 5 charges back to back. I mean come on. But they will not do anything. Since these were unauthorized charges that wisely obviously approved, that should have sent up a red flag I guess I will need to purse a doffer course of action. Luckily this was not fraud but had it been I would be in trouble. Any other card I work with as a travel nurse they put the money back on your card until they investigate. Since this was there error this is what they should do. But they won't even discuss it

  • Initial Complaint

    Date:06/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called My wisely Customer service attempting to change my pin number on my debit card and the agent locked my card. For 2 weeks now I've been unable to access the money I have in my savings account. I have sent them multiple documents to prove my identity and they still will not release the lock on my debit card. Since this has been going on my electric has been cut off and I'm currently having to stay with friends. Please help me get my debit card unlocked.

Move Wisely is NOT a BBB Accredited Business.

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