Business ProfileforThe Groom Room

My experience at their establishment not only violated my trust but also resulted in significant financial losses.On 9/28/23, I entrusted my beloved pet to "Groom Room" for grooming services. Prior to the appointment, I communicated specific instructions to the groomer, ****, regarding my dog's matting issues. I explicitly requested that only half of the matting be addressed during this session, with the remainder to be handled at a later date. Despite my clear instructions, my dog was entirely shaved by *******, without any prior notification or my consent and didnt even finish the groom.This disregard for my instructions and the lack of communication exhibited by both **** and ******* is unacceptable and reflects poorly on the professionalism of "Groom Room.I want to emphasize that as a result of this incident, I lost out on significant potential commercial wages for my dog. The grooming carried out by "Groom Room" rendered my pet unsuitable for the roles and appearances required in the industry, leading to financial setbacks.I believe it is crucial for the Better Business Bureau to investigate this matter and ensure that "Groom Room" is held accountable for their actions. It is essential that consumers can trust and rely on businesses to uphold their responsibilities and adhere to customer instructions.This entire ordeal, from the initial communication breakdown to the lack of accountability displayed by "Groom Room" staff, has been a distressing and costly experience. I hope that by bringing this complaint to your attention, "Groom Room" will be compelled to rectify the situation and take steps to prevent such incidents from happening to other consumers.I kindly request that the Better Business Bureau investigates this complaint thoroughly and takes appropriate action. Pet owners, like myself, rely on grooming establishments to prioritize the well-being and preferences of their animals, and my experience has left me deeply disillusioned.