Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the Tax Advocate Center in Dec or 2023 to help me reduce or eliminate my IRS dent. The cost for services was 8400 which was extremely expensive. I was to pay in installments of 200 dollars biweekly and they were supposed to file unfiled or missing tax years and negotiate a reduce tax debt and pay payment or eliminate my tax debt with the ************ and Federal *** agencies. The company did not file all missing tax years I still have 2020 and 2021 outstanding nor did they negotiate anything with the *** agencies. They did file my 2023 taxes and negotiate a payment plan with the debt collection agency hired by the ************. This is not an official payment plan with the ***, and I now have a Levy my bank account. In total I paid this company 3600 before I canceled because they were not completing what they said they would. I have an email stating that they were taking their time on completing what was necessary for my file because I was rude to the tax specialist and because I had not paid enough of the money owe yet. I was rude due to the fact nothing was being done all while I was paying every other week and on time.

  

  Business Response

  Date: 02/17/2025

  This client hired TAC in Dec 2023 to file her missing tax returns for 2000 through 2023 and set up resolution with the *** and State. The fee charged for these services was $8,400. We completed the tax returns on 06/28/2024 and emailed them to her with filing instructions. The 2020 tax return did not qualify for E-Filing and was emailed to the client with instructions to sign and mail in the tax returns to the *** and State for processing. The 2021, 2022 and 2023 federal and state tax returns were submitted for E-File. The State accepted the E-Filed tax returns for 2021 through 2023. The *** accepted the E-Filed tax returns for 2022 and 2023 only. The 2021 federal tax return was not accepted through E-Filing due to security reasons. We emailed the mail in version of the 2021 federal tax return to the client on 07/05/2024 with instructions to sign and mail to the *** for processing. We also set up a payment arrangement with the state on 03/12/2024. We were waiting for the *** to process the missing tax returns so we can set up a resolution on the *** balances when the client began charging back the payments made to TAC for the work we already completed. The issuing bank agreed with *** that the chargebacks were invalid, and they were reversed. The case was cancelled in October 2024, and we revoked our Power of Attorney with the *** and State. We do not represent her at this time and will not be held liable for collection actions being taken presently by the ***. Services have been rendered for the fee's that were paid. No refunds are owed to this client. 

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company to resolve our tax Matters as they had advertised on ****** They had set a direct withdrawal from my account .They collected funds from me until my contract expired. When I tried to reach for assistance to check what they had done, they do not respond. My tax still stands the same they did not submit what they told us they would do.

  

  Business Response

  Date: 08/29/2024

  We revoked our Power of Attorney with the *** and suspended this case on 09/08/2022 for breach of contract. As per the signed contract, he agreed to provide us with all information and documents required for his case. After numerous requests made by our company since 05/05/2020, he still failed to provide us with the information we needed to complete his case. On 10/17/2022, after the case was suspended, he contacted our office and we informed him we would re-open the case and move forward if he can provide the missing information/documents. The same day, we sent him a follow up email outlining the items that were missing. He responded and confirmed receipt of this email. To date, we have not received the required items from this client and his case remains suspended. 

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to this company to help me with back taxes back in October. Around the same time I have a traumatic injury that required surgery and I was off work for months. Just went back in March. The person that contacted me ******************* who now identifies as the supervisor/manager/CFO/owner has been taking money out of my bank account without telling me and has not produced a single piece of evidence of progress on my account. I specifically asked him not to take any more money out of my account without prior knowledge and until I have notified him that I am back at work. He did it again to day 3 separate times and now he will not answer the phone.

  

  Business Response

  Date: 04/18/2024

  Upon learning about this client's medical issues and inability to provide required documents for her case, Tax Advocate Center has issued a full refund to the client. We regret any misunderstanding or miscommunication on our part and wish her a speedy recovery. 

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to resolve our tax issue. They did not resolve it and my wifes tax returns are still garnished. I have sent them many emails and calls but no one is responding

  

  Business Response

  Date: 02/21/2024

  This client hired us on 05/04/2020 to prepare 3 tax returns and set up resolution on his IRS balances. After many failed attempts to collect information required to prepare the missing tax returns, the case was suspended on 10/17/2022 for non-compliance. We allowed more than 2 years to provide the missing information that is generally required to be submitted in 30 days. As we've explained to ******************** on several occasions, we cannot keep a case open indefinitely with a ***** of ******** on file. He failed to provide the required information to file the missing tax returns. His account was never in filing compliance, therefor, we were not able to set up resolution on his balances. The last form of communication received from his was on 10/18/2022. we explained to him that the case was on hold and we were willing to re-open the case and move forward if he provided the required information. To date, our office has not received the missing information needed to move forward with resolution on his case. 

• Initial Complaint

  Date:09/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company almost $5000 for assistance with an offer and compromise from the **** I hired them because I was audited in 2020 for my 2018 taxes. Due to relocating across the country and losing receipts. I was unable to provide the *** with proof for resolution. I hired the tax advocates to do for me that I couldn't do for myself. They have since turned around and said I need to provide them with documents that I told them I didn't have in the beginning. There has been little to no communication, and I was contacted on 9/1/2023 to be told my case was closed which was news to me. Lastly the attitude in which the lady gave me during her "courtesy" call was rude and dismissive. They didn't speak to me in that tone before I paid them in full. This business is a scam because I've gone this process before with a different company and they resolved my issues.

  

  Business Response

  Date: 09/19/2023

  We charged this client a fee of $2900 (not $5000) to set them up on a resolution with the *** for balances resulting from an audit. We were able to get a portion of the penalties removed from the tax debt and set up an affordable installment agreement for the remaining amount. We were never retained to handle audit reconsideration for any tax years because she informed us from the very beginning that she was not able to gather the required documents necessary to review for an audit. We have explained this to her multiple times and during our final conversation, she insisted that we contact her previous employers and businesses she frequented to gather receipts on her behalf. We explained to her that our ***** of ******** allows us to represent her with the ***, not outside parties. We're sorry you are not satisfied with the services we provided, and we did our best to set realistic expectations. Unfortunately, we cannot offer a refund at this time because the services we were contracted for were completed. 

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hire them to help me with out back taxes. They had me take out a loan for $3,200 . Iam paying them $170 a month. First of all I try caling them no answer and text them no return.. this went on for months. Couple of months I try to find out what was going on. Then I get a text saying they are done and I owe $8,000 more than I owe before. They told me they got IRS to put me on a hold but still paying interest and penalty. So they didn't do what they said and they sure don't answer their call. They had some else call and said I had any question to call them HAA HA. I think I have some money coming back. Iam not the only one that can't get thought to thm ***************************

  

  Business Response

  Date: 02/24/2023

  This is not our client. We have no record of them by this name or email address. I think they are mixing us up with the company Tax Advocate Group, we are TAX ADVOCATE CENTER. This is not the first time this has happened. Please have this person re check there information, with draw the complaint against us & refile under the correct company. Thanks

• Initial Complaint

  Date:08/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company filed my XXXX XXXX and 2020 tax returns. Gave me a balance that was owed to the IRS. I paid it and 0 the balance with the IRS. Several months later I get a letter from the IRS claiming I owe another balance from 2019. The company called once and said they would call back about the mistake and have failed to respond. The company actually blocked me on Facebook because I sent a complaint in messenger. Because no one would respond to me.

  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 8, 2022/09/28) */ This client's tax returns were prepared and the case was successfully completed. The client expressed interest in paying off the IRS balance in full back in March. We contacted the IRS and obtained a current pay off amount. We informed the client of the pay off amount as of that date. We cannot give pay off amounts on balances not posted yet. The additional balance due letter the client received in August was a result of a return that was newly posted. When he spoke with one of out Case Managers, she informed him that the return had just posted and the balance due needed to be paid. Our company does not even have a Facebook page. We have not blocked him on any other platform.