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Business Profile

Wood Product Sales

Razer Tools, LLC.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Product Sales.

Complaints

This profile includes complaints for Razer Tools, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Razer Tools, LLC. has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wireless mouse not charging, factory defect. Razer won't recognize the defect.

      Business Response

      Date: 06/11/2024

      Please be advised that ******************* did not purchase our Rotorazer / Razer Tools which is used for cutting tiles and wood for in-home projects.  We are not affiliated with Razer the company that sells wireless mouse.  We kindly ask that you remove this complaint from our Rotorazer / Razer Tools' profile.

    • Initial Complaint

      Date:11/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered by BBB staff LO Consumer saw a tv ad for the business offering 3 payments of $49.99 but when he called they gave him a price of 3 payments of over $60.00. He feels this is false advertisement.

      Business Response

      Date: 11/16/2023

      We thank you forwarding ******************************* complaint to our office.  The Rotorazer is advertised for three payments of $49.99 and when customers call our order line they are given the cost of shipping and processing and if applicable, state sales tax.

    • Initial Complaint

      Date:10/12/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered the Rotorazer product as seen on TV ad with impression of a low price deal and a good product. They have charged $98.26 in March 2022 via ****** and attempted to collect another $129.81 later. The product is not as advertised. It isn't easier to use as compared to a regular saw and certainly would not work better at all. I was in the middle of a move and in the process forgot to contact and return the product. Now, I get a collection letter for $129.81 that I think was not clear when I purchased it originally. I'll gladly send the rotorazer back if they can provide pre-paid shipping and refund $98.26.

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/12/14) */ Contact Name and Title:************** Contact Phone: ************ Contact Email: ********************** We thank you for forwarding Mr. ******'s complaint to our attention. On 5/25/22 Mr. ****** purchased one********* Rotorazer on our website for $194.70 plus $19.95 for shipping and processing and $13.42 for ********' state sales tax for a total of $228.07. Mr. ****** opted for our 3 payment plan to be billed in 3 monthly installments. The first payment of $98.26, includes the first installment for $64.90 plus $19.95 for shipping and processing and $13.42 for sales tax was billed to his Paypal account on 5/25/22. On 6/25/22 we attempted to bill his Paypal account for the second installment of $64.91, but it was declined. We made 3 more attempts to bill his account on 7/4/22, 7/8/22 and the final attempt was on 7/12/22. We extend a 30-day return policy to all of our customers and during this time Mr. ****** did not contact our customer service to express his desire to return the Rotorazer for a refund. We then sent Mr. ****** two courtesy reminder letters on 7/19/22 and on 8/9/22. We eventually forwarded Mr. ******'s delinquent account to our third party collection agency. Please feel free to contact me if you require any additional information. Consumer Response /* (3000, 7, 2022/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still the advertisement was not clear on recurring charges. Product is not usable as advertised and I was not given a chance to return the product before sending to collections. Businesses with such deceiving practices won't succeed in the long run. I am sorry but much better and effective product are available in the stores for the fraction of this product cost. Business Response /* (4000, 16, 2023/01/10) */ We are sorry that it was not clear to ********** that he purchased the Rotorazer on our three payment plan. ********** made no attempt to contact us after being sent our in-house courtesy reminder collection letters. If he had, this could have been resolved then. He filed a complaint with your office only after he was sent to collections. We are sorry that he is dissatisfied with the unit and is welcome to return it to us. We will email him a Fedex return label and issue a refund less the shipping and processing as advertised. We will also reach out to our collection agency and ask them to close their account for **********. Thank you. Consumer Response /* (2000, 18, 2023/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I've never gotten any notice from the company prior to collection notice. They finally sent the return label and I sent the rotorazer back which I only have tried to test once. FedEx shows that it was delivered to them. The refund amount is $78.31 which is less than what they have charged ($98.26) on the paypal with automatic payments authorization. Buyer be aware to check if your paypal payment have them authorized for future payments without your knowledge. I don't have time to go back and forth with them for $20, so I decided to not pursue it any farther.

    Razer Tools, LLC. is NOT a BBB Accredited Business.

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