Complaints

This profile includes complaints for Cal.net, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cal.net, Inc. has 2 locations, listed below.

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  Cal.net, Inc.

  4101 Wild Chaparral Dr Shingle Springs, CA 95682-8739

• 

  Cal.net, Inc.

  4045 Sunset Ln Ste D Shingle Springs, CA 95682-6800

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Cal Net to request service Cancellation AT THE END of the month since the service for this month is paid in full. See attachment. I received a call yesterday at 11:19 am to verify that I wanted to cancel the service and I made clear to the man calling me that I needed the service canceled at the end of the month.Cal Net closes the billing **** at 4 Pm and that is when they disconnected the service, on the 23rd of the month and not the 31, since the service is paid until then.Not only is Cal Net canceling the service early, but the fact that they did it after I can't reach their billing **** seems malicious as retribution for no longer having their services.I want the service that is already paid for restored since I need internet to be able to work form home.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have experienced email and internet connectivity/speed issues with Cal.net since early spring of 2022. I have had my email and internet service with some version of this company since early ****. Since Cal.net took over the company it has nosedived. Deep searches are required to locate tech support numbers. When you dial tech support you typically must redial three times prior to be placing on hold. Once you reach a tech support individual you go through an extremely lengthy process discussing your account only to hear someone will get back with you. It is not uncommon to have to phone back to see why no one has contacted you. My experience has been they gave the wrong call back number numerous times, and twice that I know of, the ticket was deleted. Currently I am using Cal.net's webmail service at their suggestion and all I was promised in using webmail is not available; I am totally unable to upload attachments with email messages. Prior to being told to use webmail I heard the following reasons for their service not performing: "you have an Apple Device" (I do not), "your software and equipment are out of date" (this was written in notes supposedly by a tech who never worked with me and when I shared the message with the tech they were equally amazed), and "there are issues with ********* 360" in addition to "outlook has email issues". As of this date I can not attach anything to an email. Error messages are frequent when using the webmail system and as mentioned in another individual's complaint the service is extremely poor in the evenings. When I phoned yesterday for assistance I was told they can refer me to only one tech and I will need to wait to hear back from that tech??? It is clear no one wants to deal with this problem. It is clear there are service issues with this company yet Cal.net continues to acquire other companies and add new users while stumbling to serve their existing customers.