ComplaintsforLD Products, Inc.

• Initial Complaint

  12/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order online with LD products for black printer ink in the amount of $60.50 on December 5, 2022. This order still says processing today on December 21, 2022. I have sent several emails to this company. Started December 8, 2022. I just received a reply yesterday December 20, 2022 from a representative named*******. He stated the error is on the banks end. However this payment was made through PayPal and posted to my bank on December 8, 2022.******* provided no resolution. I need the ink I paid for.

  Business response

  01/19/2023

  Business Response /* (1000, 5, 2023/01/01) */ We sincerely apologize for not resolving your problem right away, *******. We are dealing with a huge volume of messages right now due to holiday breaks and we will definitely talk to the representative who assisted you previously to avoid it to happen again. But, no worries we would like to assist you further with this matter and to resolve it right away for you. We sent you an email the email address you provided. We are so sorry again for the unsatisfactory experienced and we take your feedback seriously. Please call us for further assistance. I have made additional notes on your account. Contact: *************

• Initial Complaint

  12/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have placed orders with LD Products in the past and they have been prompt with their customer service and the product has been good. I ordered new print cartridges last Saturday, 12/10/2022 and paid for them with ******. The payment went thru but i have yet to receive the cartridges. I have tried several times to contact Customer Support via email, chat and phone and nothing seems to work. Before I ask ****** for my money back I need to see if these people are in business and are just experiencing delays.

  Business response

  01/05/2023

  Business Response /* (1000, 5, 2023/01/01) */ Dear ****. We sincerely apologize for the delay and inconvenience this issue may have caused you. Our record shows that the recent order you placed on 12/11/2022 has already been delivered to your address since 12/28/2022. We sent a separate email about your tracking information and confirming the receipt of your order. No worries, if it's lost we will be happy to assist you with your reshipment or refund. I have made notes on your account. We are sorry for this rare inconvenience. Contact:************** Consumer Response /* (2000, 7, 2023/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Finally Customer Support communicated with me and product was delivered.

• Initial Complaint

  11/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On November 13, 2022 I made a purchase at *****************. I was immediately assessed a hold of $171 on my credit card provided, sent a confirmation of purchase, and as of nine days later I do not have the product, it has not been shipped, and the company will not return my emails. I have now sent two. My email confirmation from ****************** From: ************************************** To: ******************************* Sent: Sunday, November 13, 2022 at 11:00:22 AM AKST Subject: We've Received Your Order:************* The website states: We ship from our distribution center in **********, Monday through Friday. Orders received before 4 p.m. PST usually will* be shipped the same day. Orders placed after 4 p.m. will be sent the next business day, while orders placed after 4 p.m. on Friday will ship on Monday. Orders shipped via *** can only be delivered to a physical address. We cannot send packages via *** to a P.O. Box or an APO/FPO address. If you see that your order is shipping *** and you do not have a physical address listed please call our customer service department. In most cases we are able to catch these orders and have a representative contact you to correct the address. Orders are imported every few hours into our internal processing system. You will receive your order number via email, and a follow up email with tracking number details a few hours after the order leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable. Clearly the above is a false claim, since they received my order before 4 p.m. PST on November 13. I want this order cancelled immediately, as I need to now drive elsewhere (80 miles from home) to purchase the items, as they are required for my business and I needed them a week ago. Kind regards, *****

  Business response

  11/30/2022

  Business Response /* (1000, 5, 2022/11/29) */ We sincerely apologize for the delay and inconvenience this issue may have caused, *****. This incident is not a common occurrence to us, as customer satisfaction is our top priority. Apparently, we had a system maintenance over the past weeks which leads to these matters. Not to worry, as we will do our best to make things right with you. We will have your order#************* cancelled and void the pending charge in your credit card, you should see it within this week. We are so sorry again for the unsatisfactory experience and we take your feedback seriously. Please call us for further assistance. I have made additional notes on your account. Contact: ************* Consumer Response /* (2000, 7, 2022/11/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 11/12/22, I ordered ink from LD Products, On 11/16/22, I called the company to see where my order was I was told that it was never been processed. I paid for it through PayPal. Called PayPal to dispute the charge and both parties agreed that the monies would be refunded. against my better judgement, I re-ordered the same product from LD Products on 11/17/22. When I called LD Products on 11/18/22 I was told that the new order had been cancelled that morning because of internal issues. I'm now due a refund of $139.05

  Business response

  11/29/2022

  We sincerely apologize for the delay and inconvenience this issue may have caused, ******** . This incident is not a common occurrence to us, as customer satisfaction is our top priority. Apparently, we had a system maintenance over the past weeks which leads to these matters. Not to worry, as we will do our best to make things right with you. We will make a follow up for your refund and you should see it within this week. We are so sorry again for the unsatisfactory experience and we take your feedback seriously. Please call us for further assistance. I have made additional notes on your account. Contact: ************.

• Initial Complaint

  11/08/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  **See attached**

  Business response

  11/09/2022

  Dear ******, we are sorry for any trouble and inconvenience you experienced which leads you on this complaint. However, we are not able to see the details of your complaint. Not to worry, as we want to make things right with you, so on your most convenient time please let us know the exact issue, so we can go ahead and assist you further. We will contact you directly via email, feel free to call us too with the details of the issue and we will clear this up just mention about this review and one of our representative will be happy to help you. Again, sorry for any unsatisfactory experience. Contact: ************ M-F 6am - 5pm PST Sat 7am - 3:30pm PST.

  Customer response

  11/09/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They know exactly what the problem is. They are crooks and had no business not issuing me a refund when they received their product back

• Initial Complaint

  08/30/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  "DO NOT" purchase ink cartridges from LDProducts. Absolute nightmare! I purchased 3 ***** ink cartridges from them using a $50.00 gift card ******************************* When I received the cartridges they were LDproduct remanufactured cartridges. I noticed that my printer was only using colored ink. No black. I immediately contacted them. After they had me go through each of the cartridges it was determined that there was something wrong with them! Duh!!!! They were incompatible with my printer. So, they sent me 3 more. Same thing. No ink. I was told they would refund me. Well, the ****** refunded a no longer existent gift card. So nobody knows where my $38.94 is. **** says it doesn't exist once Money on card has been spent. I'm sure if LD made the attempt to contact their Credit Card Company they might be able to resolve this issue. Truth is they knew they couldn't refund that card and is holding the money. They had no answer to that one. I told them to send me 3 ***** cartridges, keep the refund and I will never order from them again. I was told since there was already a refund, they would give me store credit and I could purchase from their store. They can't get the ***** Cartridges and there is nothing else I want from them. I want nothing else to do with that store. So folks, save yourself a nightmare. Don't order anything from these people. I hope the CEO ********** sees this! Not that he cares either. I want my refund of $38.94. This is the second complaint I have filed. The next two is the Attorney Generals Office and the ***. I have filed on********* as well!

  Business response

  10/19/2022

  Business Response /* (1000, 8, 2022/09/21) */ Dear*******, we are so sorry for all the trouble and for not correcting it in a timely manner. This incident is not a common occurrence to us, as customer satisfaction is our top priority. Yes, we issued a refund back to your original mode of payment from the time you reported this trouble as we promised a 100% satisfaction guarantee with our products which apparently a gift card. We want to rectify the issue that's why we've been trying to contact you to provide options to make things right with you. Please call us and we will clear this up, I have made notes on your account, just please provide your customer number for the representative reference. Again, sorry for this rare inconvenience, we'll be waiting for your call. Contact: ************* Consumer Response /* (-5, 10, 2022/09/23) */ Good Morning! I wanted to let you know that LDproducts reached out to me yesterday. They said they would be sending me a refund in two weeks. Please do not close this out until I have received the refund check. I will notify you when I receive it. Until I get the check in hand it has not been resolved. God bless and thank you for your help. ******* ****** ******************* Consumer Response /* (3000, 11, 2022/09/30) */ When I called you last week about LDproducts, I asked that you hold off until I called you back. They had called me on Monday, September 19th and told me that they would have my check here this week. I just called them to see where it is. Now I'm being told it will be next week. This has been going on since June. I don't trust them and I don't want to play their games anymore. So, please do whatever you have to do. Please send them another letter. Thank you for your help. You guys are awesome! Sincerely,******* ****** ******************* Consumer Response /* (-5, 18, 2022/10/18) */ I have contacted LDproducts several times requesting a copy of the refund check they allegedly sent back in September, 2022. I've been told they would email it to me. I have yet to receive the check or copy of the check. I am asking that the *** request proof of the sent check. Please help shut this corrupt business down. ******************* Consumer Response /* (-5, 19, 2022/10/18) */ Just thought I would let you know that I was told on September 19th that I would receive a refund check from LDproducts. Today is October 10th and I still have not received my check. They have lied time and time again. Please notify them once again and do whatever you have to do! Don't let them get by with theft and lies! Thank you and God bless you for your efforts. ******* ****** *******************

• Initial Complaint

  07/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I placed an order on 7/15 for a set of toner. The package I received did not include all of the colors advertised. Two of the same color were included. When I called to ask that the missing color be replaced and sent with the same shipping option (2 days) I was told that the only choice was standard shipping which could take up to 5 business days. This is unacceptable. Our printer is not working due to the ink being out, the only ink needed was the one they didn't ship. New orders receive two-day shipping but error or replacement orders can only be shipped with standard 5-day shipping.

  Business response

  08/09/2022

  Business Response /* (1000, 5, 2022/07/24) */ We are very sorry for the mishap and delay this issue may have caused, Brent. Our record shows that the reshipment for the missing item has been processed and according to the tracking information, our delivery partner tried to deliver the package on July 23 but they are unable to complete the delivery because your business is closed. Don't worry as your package is scheduled to be delivered within this week. And, as a courtesy for the inconvenience we will be happy to issue a refund for the delivery charge you paid on your original order that should be credited back to your credit card account within 3-5 business days. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: ************ M-F 6am - 5pm PST Sat 7am - 3:30pm PST. Consumer Response /* (3000, 7, 2022/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The tracking number said the delivery was going to be July 25th. Not the 23rd. If the delivery information would have been relayed correctly I would have had someone here to receive. Now DHL is saying it will not be delivered until the 26th. We are having to save files on a thumb drive and then go to the local UPS store to have them printed out. I would like a refund for the cost of the cyan cartage also credited back to my card. The shipping and the cost of the color that has delayed our office production.

• Initial Complaint

  05/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought HP compatible ink cartridges from LD paying with a "store credit" and a credit card for the remaining balance. The cartridges don't work in my HP printer. LD offered to replace the cartridges and asked me to remove the software update in the HP printer which I don't want to do. They will not provide a shipping label for the unusable ink cartridges i offered to return and they won't refund the amount charged to my credit card because I won't accept replacement cartridges which aren't guaranteed to work. LD cartridges don't work in my printer and they won't really make amends by giving me even a partial refund. Their business practices are unethical at best.

  Business response

  06/16/2022

  Business Response /* (1000, 5, 2022/05/23) */ Hi ******! We are so sorry for the trouble and for not correcting it in a timely manner. This incident is not a common occurrence to us, as customer satisfaction is our top priority. Unfortunately, HP has just sent out a software update to their printers. This was probably done without you initiating it, and even noticing it. It shouldn't damaged your printer in any way, it just affect the ability of our cartridges to read in your printer. These companies send out these types of updates to discourage companies like us from making more cost effective cartridges and customers like you from buying them. Don't worry, we will absolutely issue a refund for your order. We will contact you directly via email, feel free to call us too and we will clear this up just mention about this review and one of our representative will be happy to help you. Again, sorry for the unsatisfactory experienced and we take your feedback seriously. Contact: ************ M-F 6am - 5pm PST Sat 7am - 3:30pm PST

• Initial Complaint

  01/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered ink for the HP Officejet **** on October 6, 2021. When I installed the ink, the cartridges do not communicate with the printer. I spent over $100.00 on this ink. We have a business and I have to do contracts all the time. I think I have ink, and now my printer is jacked up. I call and I tell this lady what happened, oh, I'm sorry, I will send replacement ink, but you will not get it till Tuesday. This is day late and a dollar short. I get my *** chewed up and I'm tired of it. Order no ********

  Business response

  02/28/2022

  Business Response /* (1000, 8, 2022/02/09) */ Hi ******! We sincerely apologize for the faulty ink cartridges you received from us. All our products are backed with lifetime warranty, so we can definitely issue a refund for those faulty ink cartridges you received. We sent you an email to further assist you and to make things right with you. Please check your email and reply back to us on your most convenient time, you can also call us again at ************ should you prefer to communicate with us through a phone call. I have documented this on your account. Again, sorry for this rare inconvenience.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩