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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Not fixing Solor power it is offline and no date to replace or repair.Customer response
10/02/2024
Please note his company August Roofing in Simi Valley, has not fulfilled its contract obligations to repair my solar system issue under a 10 warranty. It has only been 1 year since installation. They have not set an appointment or call me with any updates on repair. Stated the warranty call on 9/25/24. Also failed to respond to my emails. Once again please note the above statement.
Business response
10/17/2024
Hi R******,
I apologize for any difficulties you encountered during the warranty process. We always strive to assist our customers as promptly as possible, and we will continue to look for ways to improve. I just spoke with our Director of Construction, and I’m pleased to hear that we were able to connect with you and diagnose the issue back to the breaker box and get your system back online. Please do not hesitate to reach out if you experience any further issues.
Thank you for your patience.
Best Regards,
T***** ******
Business response
10/17/2024
To Whom It May Concern:
Thank you for bringing this matter to our attention. I apologize for the delay in our response, as I have been out of the office for my wedding.
Upon review, our Superintendent determined that the issue was not caused by a malfunction in our system, but rather a larger problem involving the home's electrical panel. Nevertheless, we assisted the homeowner in getting the panel replaced and ensured their system was back up and running.
I would also like to connect with the BBB Tri-Counties team to review the notification process for this complaint. The first notification I received was on the 2nd notice 10/9/2024, and I want to ensure that our account is properly set up so we can address any future issues promptly, as we care deeply about our customers and their concerns.
I have not found the first or third notification and just want to ensure they are coming to the correct email.
Please feel free to reach out to me directly at 805-206-1575 or by email at [email protected].
Respectfully,
T***** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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