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Business Profile

Auto Repairs

Superior Lube, Tune & Brakes, Inc.

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    08/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Hi! I dont know my options but I brought my car in to Superior lube shop because my check engine light was on and I need to do a smog check. That was on 07/05/2022. I paid $1212.60 and he didnt give me my car back until 1/4/2023 so that I can drive it about 50 miles and bring it back so he can run the smog. The light came back on during the drive and I gave the car back to him. From Jan 2023 to April ******************************************************************************** April that it needed another part and that all I had to do was pay for the part and he wouldnt charge me labor. So in April I paid him an additional $400. Still nothing work and then in August 2023 he called again promising that this part he needed me to buy would definitely fix the car, I was hesitant but he said that he would repay me if it didnt work. I paid him $488.88. A year later, still nothing. I paid every year for my tags because he kept saying that the car would be ready next week and then next week turned into months. I no longer have the money to fix my car at another shop. I either want him to repay me because my car is still in the same condition as when I first brought him the car, without my tags and a pass smog, or to please just fix my car and pass the smog.

    Business response

    08/08/2024

    Hello my name is **** manager at Superior Lube and Tune.I would like to resolve this comlaint to customers satisfaction.On 8-8-2024 I have tried to contact customer with no success.If you can please contact customer and have her contact me at ********** so we can resolve this complaint as soon as possible.

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Years in Business: 41

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

1189 E Lynwood Dr

Sn Bernrdno, CA 92404-2569

Visit Website
(909) 883-8229

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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